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“Slow Service..Families be aware”
Review of Grand Hyatt Bali

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Grand Hyatt Bali
Ranked #20 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 19 December 2011

We were really looking forward to this leg of our Asia tour of Singapore, Thailand and Indonesia. We picked the Hyatt as I had read the reviews and heard great things from friends. I am writing this on my 1st night after the most incompetent customer service.

I booked a Club King and asked for Crib and High-Chair for the little 2yr old. I detailed this in my reservation and then also called the hotel the day of arrival. Once arrived...all was fine.
However when I got to the room... No Crib, No High Chair and 2 twins pushed together.

So I expect a simple fix right...crib arrives in less than 15mins...with high chair as does the twin bed fix... err....no. I called and asked for the items...after 15mins...nothing. Called again...another 10mins...nothing. Then again and again. After numerous calls and change of room....we finally got our crib for our super tired son at 10.54pm... 1hr 54mins after check-in!!

The babysitter was made to wait for 54mins too...and she was hotel staff!

I felt that the staff we not considerate at all to a family which was really disappointing. The Manager on Duty was there to do the bare minimum for us.

So overall - be careful when you book and there is no guarantee you will get the items you need for your baby.

Room Tip: stay ocean side
  • Stayed: December 2011, travelled with family
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3  Thank kenzos2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,354 - 2,360 of 3,718 reviews

Reviewed 15 December 2011

We had done an extensive research to finalise from the various options available in Bali. And I must say that the choice that we made was upto our expectations.

First thing that strikes you about this property is the size..it is HUGE., There are 750 rooms in the hotel. The checkin was smooth and efficient. Though we had to walk a fair bit to reach our room from the reception area. The entire property is beautifully landscaped with numerous fish filled ponds and green areas.
Room: The room was on the top floor(3rd) and was very good. We had the Grand(Standard) room and all rooms come with a sitout balcony. It overlooks a water body and you can also see the beach up ahead. Though they have sea facing rooms also, but it is not really worth it. The amenities are good and the bathroom is also decent. The one sore point was that they are still have the old CRT style TV in the room. Other problem was the soundproofing - we could not sleep well one night as there was a continuous noise from the corridor outside.

Food: There are 3 restaurants where they serve breakfast and we preferred the Watercourt as it is was quiet and very convenient for us. The breakfast buffet spread is very good and you have a lot of choices. The staff is very attentive and extremely courteous. We ordered dinner in the room and it was very good..though a bit expensive. Tip: There is a good plaza located very close (within 5 mins walking distance) to the hotel - Bali Collection. They have numerous choices of eating options for Balinese, Indonesian, Italian food. The prices are reasonable and they have live bands playing every night.

Beach/Pool: The beach is big with lots of trees. The water is not very clean and there is lot of sea weed floating around. The pool area is very good and they have kept all age groups in mind with miniature rides for kids. If you are going with kids, I would strongly recommend this place as there are lot of activities for the kids here.

Location/Nearby Attractions: The hotel is ideally located with all the major attractions close by. Jimbaran (Good for fresh sea food and lovely sunset view) is 20 mins away, Kuta(Party place with lots of cafes, clubs, shopping) is 30-40 mins. Ubud (Arts, Crafts and local culture hub) 90 mins away. The security in the Nusa dua area is tight and one feels safe.

Overall, I would strongly recommend this property for its beauty, location, service and activities. it was our first time in Bali and we thoroughly enjoyed it. The property is old (20 yrs) but the hotel does not feel old.

  • Stayed: November 2011, travelled as a couple
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Thank Rishi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2011

For those who check out my other reviews, you'll know that I take the good and the bad but rarely miss the details. Was here on business in the middle of November for almost two weeks so I had the chance to see the place from many angles over many days.

First thing I'll say is that the property is consistent - as frequent travelers know, inconsistencies in service, policy or cleanliness are bothersome. That didn't take place here.

ROOM
I had an average room and it was wonderful - great view, great amenities, always clean and with a fresh bowl of fruit every day. Only complaint here would be that the 3 sliding doors always seemed in the way - bad design. The bedding was comfortable, the AC worked and while other colleaugues noted bugs in their rooms, I never saw so much as an ant.

FOOD
Included breakfast buffet was delicious and hearty and varied. Ate almost every dinner there - usually via room service but all was very good and safe (I ate salads every day with no adverse effects). Can't say I tried the only Japanese place but others said it was "OK". Ate poolside often and was always prompt and tasty

PROPERTY OVERALL
Gorgeous. Well maintained, great gym, awesome landscaping. The pools are a touch warm (likely because the island is HOT this time of year) - maybe could cool those off. The lobby area and associated bar areas were equally pretty.

I, fortunately, didn't have to pay so can't speak much to the value. Also, barely ventured outside the property so can't speak to the location or day-trip excursion services of the concierge. Also, never really saw the beach but, from high-above in the lobby, it looked great.

OVERALL - if you're going on a trip this far on the globe and want a safe, gorgeous hotel, I don't think you can go wrong here.

Room Tip: Try to get a room (extra $?) in the "Grand Club" area. Extra perks like cocktail hour are...
  • Stayed: November 2011, travelled on business
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Thank Chicagodude07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

Stayed at grand hyatt nusa dua bali on 5-7th december 2011.
There's nothing special ,only larger area and it can become minus point if you have to walk in rush to the lobby.
The hotel looks aged but well maintained. I think we can find another hotel with almost the same facilities around nusa dua with lower rates.

  • Stayed: December 2011, travelled with friends
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Thank edwin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2011

From the very moment that you enter Nusa Dua you feel very good and the feeling becomes amazing when you step into the Grand Hyatt. The entire property is huge and is very well maintained. The resort has a unique concept of having ponds with beautiful fishes all around the property. The property is lush green and very clean. The lobby area is very spacious and offers a partial view of the sea. Our room was about 5 minutes walk from the lobby (there is no shuttle service to and from lobby unlike some of the other resorts of the similar size, so you have to walk). The room was very big with very comfy beds, good air conditioning, a decent size washroom and a balcony which offers splendid view of the huge pond and fishes. The only downside was the interior of the room which I thought could have been better especially the color on the walls. Even the chairs in the balcony could have been more comfortable. Notwithstanding the same, it is a top notch property. The resort has separate dining areas, in fact the breakfast was offered at 3 different restaurants (however, only 1 had air conditioning). Salsa Verde – the Italian - was our favorite as it is perfectly located alongside the swimming pool and the cool breeze from the ocean made the dining experience even better. The resort has a terrace bar as well. The swimming pools are other major attractions of the resort and have very unique shape and design. The pool bar offers 50% discount (which they call crush time) on its cocktail selection during the afternoons. Grand Hyatt has a huge private beach as well and you can spend hours lazing around there sunbathing, looking at the ocean or taking a dip in the sea. The weather surprisingly was very hot (in 30s with humidity as high as 80%) for late November and early December, but even then we loved every minute of the 7 days that we stayed in Grand Hyatt, Nusa Dua.

Room Tip: Ask for a room which is closer to the lobby as there is no shuttle service to and from the rooms. S...
  • Stayed: November 2011, travelled as a couple
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1  Thank AwasthiAtul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2011

Choosing Grand Hyatt as a place to stay will build up expectations.. The hotel structure looks grand, and antique, unfortunately, little impressions of old.
The food was pretty good, portioning was okay, however, the presentation and the service of the staff was way down below, specially when the guests are domestics. Staffs are less helpfull and less flexible, even with direct request from guests.
Some facilites are not well maintained, works, but not 100%.
When compared to 5 stars hotels, hyatt is way down, because all in all the service only reflects as 3 stars for domestic tourists, and 4 stars for foreign tourists.

  • Stayed: June 2011
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1  Thank Travelling703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2011

It was one of the best Hotel experiences I made. Although, you notice that the rooms are no longer the newest, the facilities around the Hotel are breath taking.
Very nice and spacious reception area, in the open... that really gave me the far eastern feel .. Beach is nice, restaurants re well served and are clean.
Although I was there on business, I had fun, and I would definitely repeat it with my family. The only drawback is its distance to the nearest populated market and night life area. Kuta, some 40 kilometers or so, is a challenge considering the narrow roads.

  • Stayed: June 2011, travelled on business
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Thank Gass1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Bali

Address: Kawasan Wisata, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Nusa Dua
#9 Family Hotel in Nusa Dua
#15 Romantic Hotel in Nusa Dua
#18 On the Beach Hotel in Nusa Dua
#18 Spa Hotel in Nusa Dua
#19 Luxury Hotel in Nusa Dua
Price Range: £96 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Bali 5*
Number of rooms: 636
Official Description (provided by the hotel):
Offering a welcoming atmosphere where you can enjoy the island’s tropical splendor, Grand Hyatt Bali is a true reflection of a Balinese water palace, with 636 rooms featured in clusters of four villages, surrounded by waterfalls, landscaped gardens and lagoons set on 41-acre of lush tropical gardens. Naturally blessed with 650-metre stretch white sandy beach, the hotel has one of the most beautiful views of the Nusa Dua coastline. Enhance the holiday pleasure with our five swimming pools, as well as The Bay Club Fitness Centre and Kids Club. Moreover, Kriya Spa offers the discerning traveler an authentic Balinese healing experience with 24 luxurious spa villas for treatments and full day spa programs. Enjoy endless dining options with 5 restaurants and 3 bars, each offering a different experience and signature, spread across the hotel. Grand Hyatt Bali is within convenient distance from the airport, 12 km away or 15- minute drive by car; and 30 km away from the city centre of Denpasar or 30-minute drive by car. The hotel is strategically located close to Nusa Dua’s main destinations: BNDCC, a renowned convention centre is 5 minutes drive, Bali Collection shopping centre is just opposite our hotel, Bali National Golf is 5 minutes drive, and Waterblow is 10 minutes walk from the hotel. ... more   less 
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Also Known As:
Grand Hyatt Bali Hotel Nusa Dua
Grand Hyatt Nusa Dua
Hyatt Nusa Dua
Bali Grand Hyatt
Grand Hyatt Hotel Bali
Nusa Dua Hyatt
Grand Hyatt Bali Nusa Dua

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