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“A good family holiday”
Review of Grand Hyatt Bali

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Grand Hyatt Bali
Ranked #20 of 54 Hotels in Nusa Dua
Certificate of Excellence
Singapore, Singapore
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A good family holiday”
Reviewed 23 July 2014

It had been a while since I had stayed in large hotel and this one is massive so it took a bit of getting used to. We had a club room, mind you not sure it was a club room bc that wing was actually under construction, but room was generally fine. We were travelling with our 3 small children and all managed to fit into the one room, we had a patio that led out tot eh Balinese pool and that was just lovely, the pool was rarely used so it was almost like having our own private pool. The main pool was huge, kids slide was a major hit with our kids and the beach was nice, great walking out at low tide and checking out all the sea life. Food was pretty good, a bit pricey but that's what you get in a 5* hotel I guess. Staff were for the most really helpful and friendly - my 20 month old actually toppled into the water at the breakfast café and the staff were very helpful as was the very lovely Ausi lady who hauled her out in a flash! All in all a good family break but for me I prefer a smaller boutique hotel or even better in Bali a villa..

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank HPC1902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBali, at Grand Hyatt Bali, responded to this review, 3 August 2014
Dear HPC1902,

We are delighted that you have enjoyed your stay with us and have carried back pleasant memories of our resort and the services on offer.

I appreciate you recognizing our friendly and helpful associates. Please be assured that we share guest feedback and compliments with all our associates so their efforts do not go unnoticed. The Club section of our resort is undergoing a phased renovation. We have finished the first half of the project and the remaining phase including the Grand Club Lounge enhancement is scheduled to be completed by October this year.

Thank you for choosing the Grand Hyatt Bali and I hope to have the privilege of serving you on many more visits to Bali in the future.

Sincerely,
Amrit Gurung

Director of Rooms
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Traveller tips help you choose the right room.   Room tips (554)
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English first
Level 4 Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 July 2014

We stayed here for three nights because friends were getting married in Nusa Dua. It was therefore cost effective and convenient for this part of the stay, before heading off to other hotels in other parts of Bali.

The hotel is large and has all the amenities one would want. The entrance is grand and gives a very picturesque impression and the welcome service was good. The rooms are housed in large 3 - 5 story buildings, giving the feeling that one is in more of an apartment block. That said, the room was fine, if a little dark.

There are plenty of restaurants, the best of which was the Italian, Salsa Verde. The food and service were both above average and it is located near the pool area. We also went to the Balinese restaurant for the evening 'dinner and a show'. The food was very good indeed, the show a little dull and repetitive. Not quite the experience one was expecting.

The gym was good and the staff attentive and the water sport options were numerous and easily accessible.

The beach is very nice, offering the chance for long relaxed walks or wallowing in the shallow waters. This is a little odd but makes for some good photos. The tide seemed to be out for the majority of the time which meant that you could walk a few hundred yards out to see at the same depth. Not ideal for swimming but a good 'look'. The female hawkers selling their wares at the beach are quite irritating and won't take (a dozen) polite no's for an answer. A shame the hotel doesn't keep them in check.

The clientele was very mixed with a major convention for an american corporate going on and lots of families. An ideal venue for both, less so for couples.

No major complaints, just a fairly standard resort hotel where nothing stood out.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this review, 28 July 2014
Dear Richard G,

Thank you for your review. I appreciate you taking the time to share your experience. We strive to accommodate our valued guests to the best of our abilities and I am sorry to hear of your less than satisfactory experience.

I am grateful for your constructive comments pertaining to various aspects of your stay. We are committed to work through our guest feedback to ensure we remedy as many shortcomings as possible and hope we will have the opportunity of doing so when you visit us back.

I look forward to exceeding your expectations during your next trip to Bali.

Warm regards,
Amrit Gurung

Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 July 2014

Check in takes almost two hours! Receptionist couldn't find my booking!! After two long hours wait she appears backs and gives me garden facing standard room, I tell her I booked premium sea facing villa she says oh sorry we r running full and can't help! Another half hour of going back and forth I get the room.... Walk in frustrated and tried only to find key r not activated!! I smile and deal with it only to find housekeeping has not replenished the stock and I had used brushes in bath room!! After two hours front desk tells me I have used products from mini bar!! First of all I never did, secondly is that the time??
I take the trouble of calling duty manager and explain how bad my experience was!! This is the best I could hv expected he said we r sorry and we r happy to entertain you for dinner! YOU CALL ME WHEN U WANT TO BE ENTERTAINED!!
Room tariff usd 250/-!! Most of the time internet service was down and it took me 5hrs to get some response! Again I had to call duty manager this time I was in no mood to be polite!!
Wonder is this Hyatt quality of service or they are not treating me well!! Or bordering towards ........

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Savi27p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this review, 28 July 2014
Dear Savi27p,

Thank you for taking the time to share feedback regarding your recent stay at our resort. Please accept my sincere apologies for not being able to meet your expectations. This certainly does not represent the high standards Grand Hyatt Bali is known for. We take immense pride in delighting our guests and ensuring every detail of their stay is enjoyable. I would welcome an opportunity to discuss with you further and would be grateful if you could contact us at bali.grand@hyatt.com.

If we do have the opportunity, it would be a pleasure to personally welcome you back and we will spare no effort in ensuring that your stay is memorable as you expect and deserve.

Sincerely,
Amrit Gurung

Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

We were staying at an ocean view room. When we checked in the room was very moist, including bed and floor. We considered it due to the tropical climate, but when we asked other guests they confirmed they didn't have moist beds. When asking guest service we were told that we must have left the balcony doors open. We were not in the room all day, however, the doors were closed, and the fact that we found the room like that upon arrival were not taken into consideration.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WindyAlps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this review, 28 July 2014
Dear WindyAlps,

Thank you for taking the time to review your visit at the Grand Hyatt Bali on TripAdvisor. My sincere apologies for your less than satisfactory experience. I am truly hopeful that this did not dampen your spirit or take away from other aspects of your stay that exceeded your expectations.

Please rest assured that we share feedbacks from all guests with our teams for remedial measures and continuous improvement. If we do have the opportunity, it would be a pleasure to personally welcome you back.


Sincerely,
Amrit Gurung

Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014

Great Hotel ,Beautiful gardens ,Lovely staff ,Top restaurants and Great location and now only 15 mins from the Airport .
Only small fault is we had a room for 3 Adults and one child and it really wasn’t quite big enough. Will be going back

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sleaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this review, 28 July 2014
Dear Sleaty,

I was glad to read of your recent stay at Grand Hyatt Bali and especially thrilled to know that we exceeded your expectations.

Thank you for giving us the opportunity to serve you. I look forward to the pleasure of welcoming you and your family back again.

Warm regards,
Amrit Gurung

Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 21 July 2014

Just returned from a 16 night holiday at the Grand Hyatt Nusa Dua Bali . It was absolutely amazing.
The Hotel is huge, and spreads very nicely along a wonderful white sandy beach. The Hotel creates a beautiful ambiance with it's open air reception and lily pools everywhere you look. It boasts five swimming pools, but the way the Hotel has been built , these are not visible from the reception area.
This Hotel is really worth a visit, the Staff are exceptional, and nothing is too much trouble , no matter what time of day.
We booked an Ocean view room and was not disappointed, the view was magical , and the weather just wonderful for the whole time of our stay, around 30 / 32 everyday.
Very close by to the Hotel is a complex called The Bali Collection, this is full of shops and all different kinds of restuarants for you to explore and try, very resonably priced also in comparison to the Hotel, which can be a little expensive, depending on your choice of food and drink. This is approximately 5 minutes from the main entrance and very safe to walk around.
The Hotel itself offers everything on arrival, including an umbrella just in case you may get caught in a tropical storm. Rooms are very spacious, with separate bath and shower, safety deposit box, T.V., mini bar, balcony, very comfortable beds, and a very nice lounging area , also in the room a table with two chairs, if you fancy room service . On arrival we were supplied with fresh fruit in our room, which was replemished as and when required, and also bottles of water, which again you get replaced on a daily basis free of charge.
Towels in the room are replaced every day, and the bed linen every three days, or if desired every day. Pool towels are obtained by the side of one of the many pools.
The Hotel provides nightly entertainment in the Lobby bar every evening , two musicians who are very good, and will attempt any request you may have.
Nothing negative about this Hotel at all , if you decide to visit you will have a wonderful stay, cannot wait to return someday.

Room Tip: Room 3428 on the 4th floor is excellent, loved the view quite a walk from the reception , but the vi...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank bblowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this review, 28 July 2014
Dear bblowe,

It’s a delight to hear that you had such an enjoyable stay. On behalf of the entire team at the Grand Hyatt Bali, I thank you for sharing a detailed and endearing review of your recent visit to our resort.

Thank you for your gracious recognition of our exceptional associates who truly take pride in creating memories. It is wonderful to know that you appreciate our commitment to sustained excellence.

I look forward to your return visit and to sharing even more of the “authentic hospitality” at the Grand Hyatt Bali.


Sincerely,
Amrit Gurung

Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2014

We stayed for four nights and really had a great time, kids were loving the pool. The beach isn't so great when we arrived (low tide) but still adding a value to your stay. Had a lovely dinner in Pasar Senggol complete with their Balinese dance performance. Staff were great and very helpful, some of them have been working since it was newly opened. Highly recommended for couples and families.

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Christy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattBali, Director of Rooms at Grand Hyatt Bali, responded to this review, 21 July 2014
Dear Christy A,

I am delighted that you had a great time during your recent stay with us. Thank you for recognizing the sincere service delivered by our friendly associates. It is wonderful to know that the standards of excellence we strive to attain are appreciated.

Thank you again for giving us the opportunity to serve you. I look forward to the pleasure of welcoming you and your family back again and hope we will have the opportunity of creating more memories.


Sincerely,
Amrit Gurung

Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Bali

Property: Grand Hyatt Bali
Address: Kawasan Wisata, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Nusa Dua
#9 Family Hotel in Nusa Dua
#15 Romantic Hotel in Nusa Dua
#18 Spa Hotel in Nusa Dua
#18 On the Beach Hotel in Nusa Dua
#19 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Bali 5*
Number of rooms: 636
Official Description (provided by the hotel):
Offering a welcoming atmosphere where you can enjoy the island’s tropical splendor, Grand Hyatt Bali is a true reflection of a Balinese water palace, with 636 rooms featured in clusters of four villages, surrounded by waterfalls, landscaped gardens and lagoons set on 41-acre of lush tropical gardens. Naturally blessed with 650-metre stretch white sandy beach, the hotel has one of the most beautiful views of the Nusa Dua coastline. Enhance the holiday pleasure with our five swimming pools, as well as The Bay Club Fitness Centre and Kids Club. Moreover, Kriya Spa offers the discerning traveler an authentic Balinese healing experience with 24 luxurious spa villas for treatments and full day spa programs. Enjoy endless dining options with 5 restaurants and 3 bars, each offering a different experience and signature, spread across the hotel. Grand Hyatt Bali is within convenient distance from the airport, 12 km away or 15- minute drive by car; and 30 km away from the city centre of Denpasar or 30-minute drive by car. The hotel is strategically located close to Nusa Dua’s main destinations: BNDCC, a renowned convention centre is 5 minutes drive, Bali Collection shopping centre is just opposite our hotel, Bali National Golf is 5 minutes drive, and Waterblow is 10 minutes walk from the hotel. ... more   less 
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Also Known As:
Grand Hyatt Bali Hotel Nusa Dua
Grand Hyatt Nusa Dua
Hyatt Nusa Dua
Bali Grand Hyatt
Grand Hyatt Hotel Bali
Nusa Dua Hyatt
Grand Hyatt Bali Nusa Dua

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