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“Surprisingly impressed!”
Review of Amanusa

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Amanusa
Ranked #28 of 53 Hotels in Nusa Dua
Certificate of Excellence
Newport Beach, California
Level Contributor
355 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 1,182 helpful votes
“Surprisingly impressed!”
Reviewed 10 May 2009

My partner and I just returned from a holiday in Indonesia and Bangkok, during which we had a layover stop for a few hours and a final night at Amanusa. (We also stayed 3 nights at Amanjiwo, 4 nights at Amankila, and 4 nights at Amanwana, as well as 2 nights at the Sukhothai in Bangkok).

We never intended to stay any nights at Amanusa, merely intending to stopover there on our way into Indonesia to Amanjiwo and on our way out to Bangkok. We had some problems with Amanresorts in planning our holiday, and to compensate us for our troubles they had offered us the complimentary stopovers at Amanusa, as well as complimentary lunches during both stops.

After 17.5 hours from Los Angeles to Bangkok, a 2 hour layover there, and 4.5 hours to Denpasar, the stop at Amanusa was a welcome break. We were very impressed with the resort's beauty, including the impressive main buildings and their ENORMOUS and beautiful main pool. The location wasn't too awe-inspiring for us, as its proximity to Denpasar and the tourist areas nearby really aren't our scene.

We were even more impressed with the Pool Suite they gave us for our stopover. It was our first "stay" at any Aman, in fact, having only previously had a wonderful dinner at Amangani in Jackson, Wyoming, several years before. Needless to say, we really liked the Pool Suite. It was a wonderfully open floor plan with nice, clean decor, impressive space, and a bale deck and pool deck outside that really were amazing. The pool was almost as big as what you might find in a typical big backyard in the USA, in fact. We even had a nice view of the golf course. Since we were only there on our first stopover for a few hours, we had a great lunch (complimentary, again, but wonderful, nonetheless) and then largely spent time in our private pool relaxing until we had to again depart for Amanjiwo.

We ended up having a disappointing diving experience while at Amanwana at the end of our Indonesian trip. Thoughts of the wonderful Pool Suite at Amanusa kept coming back to us, so we decided to skip our last night at Amanwana and instead return a day earlier (easily arranged by Amanwana's GM, Kevin). Even we were surprised that we were so impressed with Amanusa, since before our trip I had thought little of the resort.

On our return for our final night, Amanusa had graciously upgraded us from the Pool Suite we had requested to the Amanusa Suite--essentially the same as our Pool Suite but with a much better, more elevated and private vantage point with views across to the coastline and ocean. Having already been to Amankila, we were actually surprised to discover that we really liked Amanusa in a similar regard, even though it wasn't "right on" the coast.

With such a lovely suite to enjoy, we really spent most of that last full day and almost all of the departure morning/early afternoon in our room and/or enjoying the bale and private pool. We kept meaning to use the main pool, since it was so ridiculously big and impressive, but we ended up never making it out there. We had lunch in our Suite, and it was fantastic. We had a fabulous dinner in the main dining pavilion, and ended up sitting in the bar pavilion afterwards playing backgammon with a few beers before retiring for the night. The next morning, we had breakfast again in the main dining pavilion, since we had such great meals there.

All in all, we were very impressed with Amanusa. For a resort not really on the beach/coast, it really offered a relaxing, tranquil stay. The Pool Suites we stayed in were both fantastic--the outdoor showers, in fact, were a big hit with us. We wish that Aman had outdoor showers at Amanjiwo, Amankila (they had indoor showers that opened to the outside, but it wasn't the same) and Amanwana, too, largely because we already knew how wonderful it was at Amanusa! The private pools were fantastic and the privacy afforded by the Amanusa Suite was superb--though there was still some chance to be seen by another overlooking suite, which we did think odd for such a "special" room. The dining was excellent. In fact, the chef came out personally to meet us for our dinner, and offered to change things up for us if we needed. All of our meals were superb, in fact.

The GM, Monty, introduced himself to us on our second visit, allowing us the chance to finally meet the last of the 5 GMs for the Indonesian Aman properties. He was warm and gracious, and offered all sorts of suggestions for us to enjoy our stay there more, even though we had but the night and the next day there.

Aman's impeccable service was again in evidence, as it had been at every Aman. We had seen a stone Buddha statue at the gift shop at Amanjiwo but had foolishly not bothered to purchase it. While at Amanwana, we had asked their GM, Kevin, if they could possibly locate it and have it shipped to Amanusa for us to see again when we were there. Amazingly, the statue arrived on the final day for us to review. We ended up having them open it up at the gift shop so we could come and see it, but then changed our minds and asked them to bring it (along with 2 other items we wanted to buy from the Amanusa shop) to our Suite, along with packing materials to re-pack it. With total aplomb, a porter brought all 3 items to us and re-packed the stone statue for us as we went along packing our own belongings. It was quite nice and saved us a grueling walk up to the gift shop and back (pretty pathetic, aren't we?). We were very grateful and very impressed again at the tremendous level of service offered at Aman.

Amanusa turned out to be as big a surprise as any of the Aman properties in Indonesia. We really liked it. We most loved the Pool Suite and its big pool and outdoor shower, but we REALLY loved it--perhaps as much as the Pool Suite at Amankila, which is really saying something.

For the avid golfer, Amanusa is probably a dream. The lovely golf course right there seemed to be VERY popular for guests, and this was something lost on us--as we don't golf. But Amanusa is definitely a fantastic destination for that pursuit, in particular.

In short, Amanusa really surprised us and impressed us. We will always have very fond thoughts of the property from our 2 quite short stays, and that in and of itself is saying something in our book.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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192 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Bondi, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2009

We were married at the Amanusa in June 2008. I cannot speak highly enough of the level of service with which we were provided. From our first trip to view the resort the staff & service was fantastic. Over the year it took to plan our wedding every small detail & request was taken care of by the lovely Yudhi without question or hesitation. We stayed in a pool suite, the rooms are beautiful, very quiet, we felt as though we were the only guests there & even the night of our wedding we did not see another guest until our guests were leaving. The food & our wedding cakes were AMAZING (thanks Hamish!), the staff beyond compare, friendly but not overly so (everyone knows who you are & greets you by name), not a single detail was overlooked. We have stayed in Bali many times & at some of the best hotels in the world & I have only one word for Amanusa - faultless.

  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank love_leni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 15 February 2009

First of all, I must point out that we did not stay over night at the Amanusa, however decided to drop by to have lunch and take a look at the villas and their surroundings.

Considering the steep price of approx. 1000USD/night for a villa, I have to admit I was simply not impressed at all.

It all started with the drive up to the hotel. The outside walls of the complex appeared to be extremely dilapidated and the greenery completey overgrown.

The entrance was small and inconspicuous and there were hardly any staff around to greet us. When they did, they seemed genuinely surprised that they had guests to come and have lunch.

We chose to eat at the Balinese/Thai restaurant and although the views were quite nice, overlooking Nusa Dua, the service was pretty standard and the presentation was nothing special.

When we went to look at one of their villas, we were pretty appalled at how run-down the place looked. The pathways had not been swept properly and there was just no special feeling about the villas' surroundings.

The room, albeit being spacious, had no wow-factor, smelt mouldy and only had a queen sized bed. The deco was unassuming and forgettable.

Overall, considering the Price/Value factor, I have to admit I was really disappointed with our visit to this Aman resort and it has almost put me off wanting to stay at any other Aman resort in the future.

Stayed February 2009, travelled with family
Helpful?
5 Thank Sunbeachwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 November 2008

This is one of the best Amans I have ever been to (and I have visited every one in Asia except China and Sri Lanka!).

I attended a wedding and everything was perfect. What truly amazed me was the professionalism of the General Manager, Lisa, who was charming, warm and always there for the wedding guests. Her staff are also perfectly trained and catered to one's every wish. Even an ironing board took only 5 minutes to arrive!

This is a beautiful resort. The website does not do it justice! The pool is magical, the beach is so spacious it is decadent, and the villa... the villa is superb! Sunken bath, outdoor shower, giant terrace with thatched roof, and wonderful views (ask for a villa with sea view). Truly magnificent. And they will renovate the resort now so I cannot imagine how amazing it will be after this work!!

Thanks Lisa (the GM) for a great short break. You are a jewel in the Aman collection Hopefully you can also run Bora Bora!!!

  • Liked — The General Manager, the staff, the beach, the villa!
  • Disliked — Planes flying overhead though you hardly notice this...
  • Stayed October 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaVerite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
380 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed 13 July 2008

Service levels even better than average for Aman.

Many positives: Serene location, hill top long distance views. Very relaxing environment and ambiance. Prices more reasonable (i.e. resort restaurants) than other Aman or comparable resorts.

Negative: Hill top very long distance view of sea. You must take a shuttle car to Aman owned beach, or ride a resort provided bicycle. If you are seeking ocean front resort, most other resorts offer this and Aman does not. This is not clear anywhere we looked for information on this resort and was our one disappointment.

  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank ValVil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne, australia
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 1 May 2008

Staying at Amanusa is dangerous. I have now contracted Amanusitis - a near fatal disease which makes it impossible to concentrate on work once returning home from a stay there.
The place is simply stunning !
I had been there for dinner only on previous stays in Bali, so had some idea of the place, but staying there is something else.
We had come from a four night stay at Amankila - also a wonderful resort, but Amanusa has a lot of advantages over it - naturally you are transported via a very comfortable 4WD, complete with pillows and cold drinks. On arrival you are treated as if you are the only guests there. Straight to the villa, and "check in" is a one minute experience. We were upgraded to an ocean view villa, with private pool. The welcome bottle of Moet arrived seconds later.
The bath was filled with frangipanis, the bed scattered with rose petals ( we had advised Amankila that it was our 20th wedding anniversary, and they had passed this on to Amanusa ). At night our private pool was candlelit, and candles lit on our bedside tables. There was an indoor shower, and an outdoor shower.
The room was simply gorgeous - not too minimalist, and surrounded by private gardens. I like to see some colour in the gardens and decor, and there was enough, whilst still looking very stylish.
The three restaurants are all good - the Italian restaurant - their feature restaurant - was very stylish, and the food excellent. The Thai/ Indonesian restaurant has the best views of Bali, and also excellent food. At the beach, the casual restaurant there serves fabulous pizza and burgers. The head chef came out to meet us one night - Hamish - very friendly and obviously very good at his job.
The pool was fantastic. For most of our stay, I was the only guest in it ! Water temperature was perfect. Poolside service impeccable - as soon as a leaf from the many bouganvillea surrounding the pool dropped, it was swept up ! Cold water, towels and sunscreen were delivered to us within minutes, as was a platter of iced fruit.
To go to the beach you take a car ( beautiful old roofless VW ) on a 5 minute drive around the golf course. I thought the distance to the beach may have been an issue, but not so. It was actually a very enjoyable scenic drive. The beach club is to die for. The sand was perfectly white, the water a beautiful shade of blue. There are 8 private bales, each accompanied by a pair of sun loungers. Once again, you are immediately spoilt by the staff.
The beach hawkers are there, but will only come to you if you allow it. They were not pushy at all, and we enjoyed the process of purchasing sarongs, scarves etc. My husband and I each had a full massage on our private bale ( the hawkers are multi skilled ! ), I had a pedicure, and bought a silk scarf, all for AUD $50 !
So, in all , this resort has it all ! It is very expensive, but once there you forget about that and jusk soak up the wonderful experience. The staff know exactly who you are, from the lobby staff, to the drivers and restaurant staff. My husband was ill for most of our stay, and once this was mentioned to a staff member in the lobby, it seemed everyone in the resort was aware of it, and constantly asked if he was okay, or needed a doctor. ( He loved the attention ! )
I've been to Bali about 15 times, but this was just an incredible holiday, different from the previous visits due to the level of luxury provided by the resort. It is very special. I previously rated Huka Lodge in NZ as my favourite hotel / resort in the world, but this place tops it. I cannot wait to return ( and return I will, at all costs ! ), so just need another special occasion to justify it !

  • Liked — Constant WOW factor everywhere !
  • Disliked — Leaving it !
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Bali-dreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
85 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 27 October 2007

We stayed in one of the pool suites which are exquisitely designed, each with its own private bale into which beautiful fresh heliconias were placed as a finishing touch.... and speaking of which, at Amanusa there are many (sit at the pool and within minutes receive a welcome cool fresh fruit salad and cold towel)
We loved the Beach breakfeast...go early and watch the sun rise (sleep later when the heat is intense) We have stayed at several Aman resorts but the food here has to be the best. If you enjoy curry savour the best Beef Rendang ever. If you do not know what Beef Rendang is, try it ! Of course the architecture is magnificent. The staff were superb.

  • Liked — The entire experience
  • Disliked — They should have a spa commensurate with the rest of resort
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Amanvari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Amanusa

Property: Amanusa
Address: Jl. Raya, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Nusa Dua
#11 Top resorts Hotel in Nusa Dua
#13 Business Hotel in Nusa Dua
#18 Family Hotel in Nusa Dua
#27 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Amanusa 5*
Number of rooms: 35
Official Description (provided by the hotel):
Situated on Bali's southern peninsula, on a hillside overlooking the Indian Ocean and Nusa Dua, Amanusa (peaceful isle) is just 20 minutes from Denpasar Airport. A serene retreat offering privacy and escape, Amanusa is also close to Bali's shopping and nightlife areas of Kuta, Sanur, Legian and Seminyak. Guests can spend the day at the Amanusa Beach Club where nine private bales rest on the white sand beach, or play golf on one of Indonesia's finest courses nearby. ... more   less 
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Also Known As:
Amanusa Nusa Dua
Amanusa Hotel Nusa Dua
Amanusa Bali/Nusa Dua

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