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“Extraordinary service” 5 of 5 bubbles
Review of Mulia Villas

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Mulia Villas
Ranked #2 of 53 Hotels in Nusa Dua
Certificate of Excellence
Charlottesville, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Extraordinary service”
5 of 5 bubbles Reviewed 13 May 2013

I've been to Bali many many times, and I have to stay that we have the BEST experience during our stay at Mulia Villas. I traveled with my family, there were four of us, and we stayed in the family villa garden view. Unfortunately, our villa was the closest one to the main street so we could hear the sound of motorcycles passing by when we're sitting outside on the pavilion. Luckily it wasn't a crowded street so it didn't really bother us.

The villa was great in size, decor, atmosphere, and functionality. It is quiet enough for people traveling with families or couple, but you can easily go to the resort/ suite area for a more up beat atmosphere.

Everything was taken care of from the moment we land up to the moment of our departure at the airport. All the staffs paid special attention to the guests, we were never once left unattended during our stay. Whenever we traveled out of or into our villa, the staff made sure that transportation (buggy car) was ready at our service. All dining reservation for breakfast, lunch, afternoon tea, and dinner were taken care of, and the staff at the restaurants communicate very well with the staff at the villas to ensure our smooth experience. The coordination between all the staff is really amazing.

All the restaurants impressed us. the Living Room was our favorite spot for breakfast and afternoon tea, with different selection of traditional and modern food/ snacks. The buffet at the resort has the most extensive breakfast selection compared to any other hotels we've stayed in. Soleil is a great option for those who seek romantic dinner or brunch by the beach, with great French and Italian food selections.

It was an amazing experience overall, we can't wait to return!

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank npt08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 2 September 2013
Dear npt08,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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395 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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  • Chinese (Simplified) first
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 May 2013

4 nights stay is not enoug for my wife and i. From the time we enter the resort villa until we depart, the service that we received is consistent. They have computer brain , every staff know us include the restaurant. Butler staff is superb. Polite manner and know what we want. What surprise us they know our favourite food and helped us to order. The villa facilities is super high class, big jacuzzy and big bed , luxurious decor. We plan to come back and stay again at this villa. Thank you for making our holiday great.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hykimy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 2 September 2013
Dear Hykimy,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 8 May 2013

Stayed in one of the villas with my wife over a period of 6 days. We have chosen the Mulia for its opulence, as they present it… yet we found a resort which is just too big to give you anything close to what Bali should be.
The villa and in general the overall complex are brand new. There are still some very visible areas of fresh construction, as well as snagging going on. The general feeling of the Villa area is a very dense concentration of villas whereby the view from the patio of the bedroom can be summarized to a succession of villas and building and eventually the ocean, way down the hill. The room was well appointed, but pretty much standard for a villa category. The Living Room is a convenient concept, but the service lacked of consistency.

The let down for us was very the size of the resort. Everything is big, just too big. The Café was featuring a dense buffet with good value for money, but with 300+ seats and plenty of group/package guests eating and walking everywhere, this place was turned into a train station… noisy, with a chaotic atmosphere. Not a pleasant experience unless you just want to grab a quick meal and don’t mind eating in a big hall which is rather impersonal.

Soleil was better in terms of atmosphere, but once again totally oversized (got quoted by a waiter that it has 2 x 200 seats capacity between the two dining rooms?). The food here was ok, but the menu concept was kind of strange, featuring French/Italian Classic dishes, but also Thai or Vietnamese fares, as well as caviar?

The Sky bar was not as spectacular as promoted. Trendy furniture on a plain roof top terrace. Lighting is poor – basically no atmosphere at all.

Throughout the restaurants and bars, one can feel that the service employees have been trained… too trained. They appear very “programmed” as if they have to say what they have been told to say… this is very repetitive in all areas… it really lacked of warmth. They were also very pushy in promoting all their venues and food & beverage activities, to the extent that it became really hard to believe how aggressive they can be. In the same day, I must have been asked at least 10 times to book a brunch at Soleil… even the buggy drivers were very pressing about this brunch. We just felt hassled on some occasions.

The overall complex look & feel is very urban… hardly any vegetation… just concrete everywhere. It reminded me these mega resorts that you can find in Middle East. The architecture is very modern… no connections to Bali and its culture… as stated by other reviewers… this hotel could be anywhere else in the world it would make any difference.

For us, the stay was a disappointment. This hotel is possibly great for large tour groups or conventions… but its scale just makes it far too impersonal, no identity. The atmosphere is very cold… we did not find the spirit of Bali we were looking for. We will definitively not come back on a future trip and will rather check smaller properties such as St Regis, which I am sure, provide the warmth of a true Balinese atmosphere and service.

  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
22 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 May 2013

Upon chosing Mulia Villas as our honeymoon resort, we thought we were taking some risk because Mulia was a newly-built one and we hardly found reviews on the internet.

However, our worries were soon disappered and we experienced perfect satisfaction for the five day honeymoon in Mulia Villas. Rooms and facilities including pools, gym, linving room(exclusive space for Villa guests) were beatiful and fully-equipped. The staffs were very professional and friendly.

We had plans for city tour and water activities, but we canceled most programs and decided to stay in the villa to enjoy outstanding services and facilities.

I strongly recommed Mulia Villas for couples and families who would like to have comlete relaxation under magnificent and luxurious facility.

We are particularly grateful to Harris and Ayona who gave exceptional service for us during our entire stay. Also, we would like to thank Joyce Choi for her dedicated and relaxing service.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank BrandonYoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 2 September 2013
Dear BrandonYoon,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 April 2013

we stayed 5days in villa with 2adults and 1 kid(20momth) . people ask to me what did u do in villa???was not boring??? i strongly say that if in mulia villa you never get boring.... nice and big private pool, good spa, food is tasty. however most important thing is awesome and friendly staffs. they make us feel just stay with family. living room!!!! this is lovely place. good for breaky and all meal. also nice and elegant afternoon tea. fantastic room dinning.....OMG

we love this place. i really miss joyce, herry, and fenny.... thanks guys...^^
daniel still missing you guys~~^^

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank jun p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 3 September 2013
Dear jun p,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 April 2013

From the moment you arrive until the time you have to leave this complex it ticks all boxes expected.

This hotel comprises part of one of the largest complexes in this corner of Bali and it does not fail to impress given its scope. The staff are attentive but non-intrusive, and nothing appears too much to request, however the personal butler service enhances individual luxury to another level.
We were fortunate enough to enjoy part of our honeymoon within this part of the resort and cannot wait to return. The level of service we experienced was exemplary and the attention to detail really made us feel we were being treated to an individual luxury service, including our anniversary bottle of champagne and canapés.
The overall interior design of the complex promotes a luxury lifestyle which is enhanced by the indiscreet yet tasteful collection of various modern art pieces and contemporary floral arrangements that help guests feel they are enjoying a bespoke service.
In addition, we did not need to sample some the local restaurants as a result of the impressive standards offered by the collection of in-house restaurants, including the superb Living Room that catered for breakfast,lunch and dinner in an array of local and international dishes and cuisines and the sophisticated Sky bar where the staff were more than accommodating to fulfil personal requests .
To summarise this complex allows you to indulge in some of the highest levels of hospitality without being overly fussy. My wife and I cannot wait to return.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mae W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 3 September 2013
Dear Mae W,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 April 2013

We are a family of 2 children aged 7 and 6. My husband and I both work long and hard in our own businesses so when it comes to holidaying, we like to stay in luxurious places.
The Mulia is an amazing place where they have spared no money in making sure that everything from the showers to the lounges, the pool side furniture to the artwork throughout the resort and the bedding and linen was of the highest quality!
The staff radio in ahead where ever you go and greet you by name. You really feel like royalty!!
We played tennis with the kids which came with (2) ball boys who also entertained the kids while hubby and I had a game.
It is important for us to stay somewhere where the kids can be entertained so that we can have a break.
Initially we where a little concerned about the kids club as there was not much about it on their website, however, it was fantastic and the kids practically begged to go back everyday.
We stayed in a (2) bed family villa (NOTE: this is 2 separate lots of accommodation but within your own private compound) which was just beautiful.
This came with our own butlers. Mustika and Agus were amazing, polite and ever so accommodating.
When it came time to leaving, it was very emotional for the kids who became so friendly with Agus who was just wonderful with them.
The food was to die for and if you do stay at the villas you HAVE TO get the live BBQ dinner.
This is a mixture of lobster, prawns, ribs, steak, vegetables, salads and more desert than you stomach can handle - not to mention the 4-6 staff who wait on you hand and foot throughout the dinner.
We had a wonderful time and have already made arrangements to return in July!
It is money well spent.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank JMOORE78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 3 September 2013
Dear JMOORE78,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mulia Villas

Property: Mulia Villas
Address: Jl. Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Nusa Dua
#1 Top resorts Hotel in Nusa Dua
#2 Luxury Hotel in Nusa Dua
#2 Family Hotel in Nusa Dua
#2 On the Beach Hotel in Nusa Dua
#2 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mulia Villas 5*
Number of rooms: 108
Official Description (provided by the hotel):
Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. Mulia Villas – Nusa Dua, Bali range in size, from one to six bedrooms. The layout of the villas was inspired by the terraced Balinese rice paddy fields, joined in layers, each with views across the Indian Ocean and private gardens. Adopting the design from traditional Balinese homes, the pavilion provides an outdoor living space with a hydrotherapy swimming pool and garden, creating an atmosphere of peace and simplicity. The Residence houses a private pool and terrace and the living room area has a lounge and restaurant that offers a la minute breakfast, afternoon tea, cocktails and canapes. ... more   less 
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Also Known As:
Mulia Villas Bali/Nusa Dua

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