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“Service Excellence!!!” 5 of 5 bubbles
Review of Mulia Villas

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Mulia Villas
Ranked #2 of 53 Hotels in Nusa Dua
Certificate of Excellence
Jakarta
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Service Excellence!!!”
5 of 5 bubbles Reviewed 13 July 2013

I stayed at Mulia villa on beginning of July. When I n husband went inside the villa we felt a bit disappointed, expecting that we could have more privacy instead of viewing outside and opposite. But after spent 1 night we could accept this situation cause we felt like no guests surround us. But after days 2 we began falling in love more to this villa because the butler, even they weren't provided special for us but they could make us feel like home and made sure that we could get anything we wanted.

Beside they made sure our villa would be cleaned up everytime we went out, they also had a high initiative to clean up the living n dining area after our kids swam and made those area wet. The butler also offered our kids to pick them up to explore the resort (which is huge) also to go to the beach, Mulia kidz, and promised to pick them up again. And sometimes they acompanied our kids on the beach, waiting them and made sure they were satisfied enough spending time there before took them back to the villa.

My husband and I could have "our" time :)

They also had a very good speed to serve us except serving our menu in the "Living Room" but we could accept it cause we think they wanna make sure that they served the food together for all the family member...

For breakfast we could have anything there and order some "special" menu for us/our kids. The butler could take our kids to the "Living Room" for having breakfast and acompanied our kids until we arrived there. If they couldn't acompany our kids, the waiter and waitress could take over that job. They were all very friendly...

We were wondering, how can Mulia have all the excellence staffs. We can feel that they serve us with heart not only lipservice.... Specially to our butlers, Haris and Ghoffar, only 1 word we could say "WOW"!!! What an excellence service! Keep it that way!

If we have a chance to go back to Bali, we will sure going back there!

Thank you Mulia!

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank AmandaGJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 30 August 2013
Dear AmandaGJakarta,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

395 reviews from our community

Traveller rating
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    3
See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 July 2013 via mobile

Stayed stayed there for 3 nights and totally loved it. Yes the room was very nice and the resort was HUGE. The highlight that I want to bring up is the level of service. Our butlers ( bayu and putra). They're excellent. 1)We wanted to attend lessons (in the gym) poof they helped set up with the instructors. Picked us punctually and even suggest where is convenient for our breakfast. After basking in the pool area for some time, the butlers felt that we might be bored and took initiative to invite us to the "living room" for high tea...( inclusive of the villa px) . Highly recommend the in room dining. Food was tasty and the food is actually hot. I was very impressed as they made our mojito in the butler room in our villa and heat up the food and soup. They even setup the table as if we were in the restaurants . Very impressive.
In a whole apart from the "hardware" the level of service and quality was tip top what i like best is the personal touch of the staff and butlers they try to understand what u want without intruding your privacy. I will definitely look forward to visit again.

Stayed April 2013, travelled as a couple
Helpful?
Thank aloykey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, General Manager at Mulia Villas, responded to this review, 28 August 2013
Dear Aloykey,


Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 1 July 2013

It is not worth it to spend extra for a partial view of the ocean and no complete privacy from your neighbours.

The villa provides excellent bed, a separate living room, a prof buttler, a great breakfast buffet, but lack of breathtaking view.

Room Tip: Choose The Mulia for ocean view.
See more room tips
  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Hepzibah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 June 2013

This stay was by far one of the most expensive holidays we have been on, but one which was worth the money. The villas were stunning with our own private modern swimming pool. Huge wet room indoor and outdoor shower and the biggest jacuzzy I have ever seen.
The staff were lovely, and our personal butller always seened to be ( Leo and Agus ) attending our every need. They were very sweet, we cant see them but they were ready in every single time when we need them.
The management staff were also very personable. They met and greeted every morning while we were having breakfast in the living room. The Villa Manager even helped me to serve mineral water. We never experienced this kind of service while we travelled.
We need to mention that the breakfast in living room were amazing too. This is a place for seclusion and chilling out, and for anyone who is contemplating staying we would highly recommend this resort. We had a great 5 days here. Will definitely come back. Thank you all.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, General Manager at Mulia Villas, responded to this review, 28 August 2013
Dear Dave L,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 17 June 2013

I wont reiterate a lot of positive comments from other contributors as it seems like we all had excellent experiences. We originally booked to stay for a few nights but our experience was so enjoyable that we ended up staying for an extra couple of nights which I think says it all for the villa staff and service. It is a newer hotel so the accommodation and facilities are much nicer but it is also styled in a modern contemporary manner which may not appeal to those looking for a more Balinese style/experience. Highlights include excellent butler service, an excellent kids club catering for all ages, superb food and service at the Living room - honestly I still crave and think about the excellent food and service we got! - plus the warmth from all the staff. It really felt like home away from home and 'a place where everyone knows your name'! Worth every cent for the experience of a true vacation and holiday!

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AML2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, General Manager at Mulia Villas, responded to this review, 28 August 2013
Dear AML2010,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 June 2013 via mobile

Wow! I stayed in the Villas for 5 nights at the end of May. I was extremely impressed with the service, the food, and the location. This is one beautiful and well-run hotel. The other reviews stating this is wonderful, I agree with completely. If you can live with the $800-$900 per night price tag, you get your money's worth. The 'Suites' component of this hotel is at beach-edge. The rooms are beautiful and the view is grand.

The staff are excellent, very service-oriented, and well trained. Great place, you won't be disappointed.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, General Manager at Mulia Villas, responded to this review, 28 August 2013
Dear Dan S,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 June 2013

Everything was way too perfect and it was much better than our expectation. There was nothing I felt uncomfortable. There was nothing to complain. If I have opportunity in the future I will definately come back. Thank you butlers! :)

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank blossomzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 30 August 2013
Dear blossomzin,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mulia Villas

Property: Mulia Villas
Address: Jl. Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Nusa Dua
#1 Top resorts Hotel in Nusa Dua
#2 Spa Hotel in Nusa Dua
#2 Family Hotel in Nusa Dua
#2 Luxury Hotel in Nusa Dua
#2 On the Beach Hotel in Nusa Dua
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mulia Villas 5*
Number of rooms: 108
Official Description (provided by the hotel):
Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. Mulia Villas – Nusa Dua, Bali range in size, from one to six bedrooms. The layout of the villas was inspired by the terraced Balinese rice paddy fields, joined in layers, each with views across the Indian Ocean and private gardens. Adopting the design from traditional Balinese homes, the pavilion provides an outdoor living space with a hydrotherapy swimming pool and garden, creating an atmosphere of peace and simplicity. The Residence houses a private pool and terrace and the living room area has a lounge and restaurant that offers a la minute breakfast, afternoon tea, cocktails and canapes. ... more   less 
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Also Known As:
Mulia Villas Bali/Nusa Dua

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