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“A Prefect Stay At Mulia Villas”
Review of Mulia Villas

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Mulia Villas
Ranked #2 of 53 Hotels in Nusa Dua
Certificate of Excellence
Hong Kong, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“A Prefect Stay At Mulia Villas”
Reviewed 22 August 2013

We stayed three nights at the Mulia villa for my daughter’s birthday on mid July. Surprise came once we stepped in our villa, birthday song and birthday cake from our cheerful butlers. The villa was amazing with our own swimming pool, beautiful garden and the pavilion.
The spacious bedroom was just stunning with comfortable king sized bed. There was a Jacuzzi bathtub and sensored toilet in our huge marbled bathroom.
We enjoyed very much with our wonderful daily a la cart breakfast and afternoon tea in the Living room and also the in room dinning. The staffs were friendly and very attentive. Food was excellent and reasonable priced.
Thanks to our butlers Wira and Heri for their excellent service not only in Mulia but also the wonderful lunch arrangement in the Alila Utuwatu.
Will definitely come back.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
3 Thank Eric_apt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, General Manager at Mulia Villas, responded to this review, 28 August 2013
Dear Eric_apt,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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407 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Bandung, Indonesia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2013

the service was excellent, especially the butlers.

lack of privacy in the villas. there are outdoor showers but visible from other villas.

beware of the staircases in public areas. no stripes or color difference on the staircases. we had an accident at the spa because the staircases could hardly be seen. the spa director was very helpful, but when we asked for a doctor to check, the hotel charged us rp. 750,000. in fact, the accident took place in the hotel premises and according to the safety regulations for public buildings the staircase should be clear and not slippery. it should have been the hotel's responsibility.

Room Tip: don't go for the villas if you need privacy, whereas other villas offer absolute privacy
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank ben_w_20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 15 August 2013

Overall I found the service there very good. Staff friendly and helpful. My first trip to the Gym I had the assistance of a instructor called Indra. He was very helpful & he made me laugh.He explained allot to me about the equipment and techniques. When i go to my Gym in Sydney no one there wants to talk to you little alone help.
I went the gym every day after my first class and they all recognized me that was great. One of my best experiences at a gym ever.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vince D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 August 2013

We reserved our ocean front villa in February this year (7 months ago) as we wanted to make sure we got exactly the ocean front family villa for our special vacation together with family and close friends.
They called us the day before we flew to Bali to let us know there has been error in system and they had double booked us. When we arrived we ended up waiting 1-2 hours for them to find a solution. However, in the end we did not get to stay in the villa we had reserved. They put us in a garden view villa and all they offered us
as compensation was a dinner.

When we booked online we had to pay all money upfront and we were not allowed to cancel or get a refund. Were is the guarantee for us as the customer We looked forward to this special time with ocean view. Were we live we don't have ocean nearby so we are very disappointed. In my opinion, in a top end luxury resort like Mulia Nusa Dua something like this should not be allowed to happen and imagine if this was a honey moon. We pay top dollars for top service.

The villa is lovely but the customer service have really made us disappointed. It's caused tension, arguments among us. Not the start we wanted. Luckily we are moving to Ayana Villas after this were we always have had a great experience.

In addition, Mulia staff have been invasive in asking and checking us how many people we were in the villas. Uncomfortable that we can't just be left alone and relax in this luxury resort. This is something that several acquaintances have experienced both in Mulia Nusa Dua and in Jakarta.

We were truly looking forward to out stay in Mulia but now this is the last time we stay with Mulia.
And for the information we are avid guests at 5 star hotels such as Ayana, Marina Bay Sands, Kempinski, Mandarin, Beverly Wilshire etc. So we know what to expect.


  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
24 Thank Suexmex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 July 2013

I stayed at Mulia villa on beginning of July. When I n husband went inside the villa we felt a bit disappointed, expecting that we could have more privacy instead of viewing outside and opposite. But after spent 1 night we could accept this situation cause we felt like no guests surround us. But after days 2 we began falling in love more to this villa because the butler, even they weren't provided special for us but they could make us feel like home and made sure that we could get anything we wanted.

Beside they made sure our villa would be cleaned up everytime we went out, they also had a high initiative to clean up the living n dining area after our kids swam and made those area wet. The butler also offered our kids to pick them up to explore the resort (which is huge) also to go to the beach, Mulia kidz, and promised to pick them up again. And sometimes they acompanied our kids on the beach, waiting them and made sure they were satisfied enough spending time there before took them back to the villa.

My husband and I could have "our" time :)

They also had a very good speed to serve us except serving our menu in the "Living Room" but we could accept it cause we think they wanna make sure that they served the food together for all the family member...

For breakfast we could have anything there and order some "special" menu for us/our kids. The butler could take our kids to the "Living Room" for having breakfast and acompanied our kids until we arrived there. If they couldn't acompany our kids, the waiter and waitress could take over that job. They were all very friendly...

We were wondering, how can Mulia have all the excellence staffs. We can feel that they serve us with heart not only lipservice.... Specially to our butlers, Haris and Ghoffar, only 1 word we could say "WOW"!!! What an excellence service! Keep it that way!

If we have a chance to go back to Bali, we will sure going back there!

Thank you Mulia!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank AmandaGJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Manager at Mulia Villas, responded to this review, 30 August 2013
Dear AmandaGJakarta,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2013 via mobile

Stayed stayed there for 3 nights and totally loved it. Yes the room was very nice and the resort was HUGE. The highlight that I want to bring up is the level of service. Our butlers ( bayu and putra). They're excellent. 1)We wanted to attend lessons (in the gym) poof they helped set up with the instructors. Picked us punctually and even suggest where is convenient for our breakfast. After basking in the pool area for some time, the butlers felt that we might be bored and took initiative to invite us to the "living room" for high tea...( inclusive of the villa px) . Highly recommend the in room dining. Food was tasty and the food is actually hot. I was very impressed as they made our mojito in the butler room in our villa and heat up the food and soup. They even setup the table as if we were in the restaurants . Very impressive.
In a whole apart from the "hardware" the level of service and quality was tip top what i like best is the personal touch of the staff and butlers they try to understand what u want without intruding your privacy. I will definitely look forward to visit again.

Stayed April 2013, travelled as a couple
Helpful?
Thank aloykey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, General Manager at Mulia Villas, responded to this review, 28 August 2013
Dear Aloykey,


Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 1 July 2013

It is not worth it to spend extra for a partial view of the ocean and no complete privacy from your neighbours.

The villa provides excellent bed, a separate living room, a prof buttler, a great breakfast buffet, but lack of breathtaking view.

Room Tip: Choose The Mulia for ocean view.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Hepzibah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mulia Villas

Property: Mulia Villas
Address: Jl. Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Nusa Dua
#1 Top resorts Hotel in Nusa Dua
#2 On the Beach Hotel in Nusa Dua
#2 Spa Hotel in Nusa Dua
#2 Luxury Hotel in Nusa Dua
#2 Family Hotel in Nusa Dua
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mulia Villas 5*
Number of rooms: 108
Official Description (provided by the hotel):
Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. Mulia Villas – Nusa Dua, Bali range in size, from one to six bedrooms. The layout of the villas was inspired by the terraced Balinese rice paddy fields, joined in layers, each with views across the Indian Ocean and private gardens. Adopting the design from traditional Balinese homes, the pavilion provides an outdoor living space with a hydrotherapy swimming pool and garden, creating an atmosphere of peace and simplicity. The Residence houses a private pool and terrace and the living room area has a lounge and restaurant that offers a la minute breakfast, afternoon tea, cocktails and canapes. ... more   less 
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Also Known As:
Mulia Villas Bali/Nusa Dua

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