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“A beautiful and comfortable hotel”
Review of Mulia Resort

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Mulia Resort
Ranked #13 of 54 Hotels in Nusa Dua
Certificate of Excellence
Shenzhen, China
1 review
“A beautiful and comfortable hotel”
Reviewed 22 April 2014

For sure Mulia Resort is one of the best hotel in Bali, the staff are very friendly, facility are good, service is wonderful. The silver welding gift given by the hotel is very nice. It is the best choice for staying in Bali.

Room Tip: The room without swimming pool is more valuable.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Merton D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 3 May 2014
Dear Merton D,

Your feedback is truly valued and I would like to thank you for sharing your experience with us.
I am so happy to hear that you had a great experience and we are definitely looking forward to your upcoming stay with us.

Kind regards,

Management of Mulia Resort - Nusa Dua, Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,820 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (332)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
1 review
Reviewed 21 April 2014

The resort is huge and came with many facilities. The royal suite ocean court rooms are spacious and luxurious. They provided Aromatherapy Associates which I really like. The beach is nice and just in front of the beach pool. The service in the resort was good but the quality of food can be improved.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Christal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 3 May 2014
Dear Christal J,

Thank you for sharing your experience on Tripadvisor and we are happy that you had an enjoyable time while staying with us.

Your constructive feedbacks are trully appreciated especially your compliments on our service, product.

On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

With kind regards,

management of Mulia Resort - Nusa Dua, Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level 5 Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 April 2014

We stayed at this hotel for 3 nights over the Easter holiday in 2014. This is a breathtaking property and every time to enter the lobby, the views are stunning. I am amazed at how large this hotel property is as well. Our stay was great in many ways - good food, fantastic pools, great fitness center and overall a good experience.

However, for a hotel this classy, the service is surprisingly patchy. We asked for firm pillows and never got one nor were told whether we would. They are not very baby friendly. The baby mattress provided was not of very good quality. They did not have any baby amenities. Suprisingly they did not stock baby swimming diapers in a hotel with so many pools.

When the hotel is full, the breakfast lines can get very long! One has to get there early to beat the queues. Everything at the Spa was very steeply priced and so we did not end up going there. There are amazing spas all over Nusa Dua. So this should not be an issue.

If I were the management, I would make this hotel more baby and child friendly and get the service levels up by answering calls quicker and being more responsive to needs of guests.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jnarayanan75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bali, Indonesia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 April 2014

We are Bali residents and like to spend weekends sometimes at some of the fabulous hotels on the island. For the Easter long weekend we booked the Mulia, checking in Friday and out again Sunday. The Mulia website advertised a suite for 2 adults and our 2 children aged 6 and 10, buffet breakfast, dinner and Sunday brunch at Soleil. The room was said to have a king bed as well as a full-sized sofa bed. A great package we thought.

We arrived at 11am Friday so be told our room was available but could not check in until 3pm unless we wanted to pay the early checkin fee which we declined. We went to the ocean pool to find not a single bit of shade. We found plenty of sun loungers in full sun so we kept an eye for some shade during the day which we found around 3pm. Around 4pm we checked into our room which was lovely and spacious with lots of attention to detail. We relaxed there then got ready for drinks and dinner. DInner was fabulous, lots of choice for everybody even though the restaurant was huge and very busy. When we were brought the bill at the end we explained that the dinner was included in our rate but we were informed it was just for 2 people and to take it up with reception which we did.

When we returned to our room we found the "full-sized sofa bed" to be only a single. When we called reception they said they would not supply another bed and they expected one of the children to sleep with the parents and not both in the sofa bed. We were not happy with this as we cannot sleep with a child in the bed as they move around so much so they agreed to bring us a blow up mattress. Great. We also questioned the charge for dinner and were told this is their policy - it does not state that when you book and they would not budge on it. We requested to speak to management the following morning.

The following morning no call from anybody so I called them, we were told that the breakfast only was for 4 people even though on the booking there is nothing at all like that. I still said I was not happy about the dinner and brunch arrangement being only for 2 when it is advertised for the room. I said it was misleading and not fair but they simply said this is their policy. At not one time was there any empathy or understanding shown to me. We went to the pool and managed to "reserve" 2 sun loungers in the shade (something which I hate to do but were so sunburnt from the day before we had no choice).

We went to breakfast to find a line of around 20 people in from of us, great. We finally sat down 30 mins later feeling hot and uncomfortable. I ordered eggs benedict for myself and poached eggs for the children. My eggs benedict arrived - 2 poached eggs on white plastic bread smothered in hollandaise sauce. The eggs are totally raw in the middle as well as my children's. The worst eggs I have ever seen!! Needless to say they were not eaten. Not appetising.

We proceeded to the pool after dropping our children at the kids club which they loved. We had a lovely relaxing day until my husband was asked to remove the t shirt that he was swimming in due to his sunburn as it was deemed unhygienic by the hotel. The t shirt was freshly laundered and was not worn beforehand, there were several others in t-shirts in the pool. The staff were not interested in his explanation.

Early Sunday morning I called reception to double check our brunch time and they told me that there was no table for us even though we had booked on Thursday and they might fit us in for lunch at the cafe. I wasn't happy with this so asked if they could do something about it, brunch was from 11am until 3pm. They called back and said we could eat our brunch from 11am until 1pm or 1pm until 3pm - I felt this was not acceptable to get half a brunch so I told them this needed to be resolved - this was at 10.30am. They called back at 10:45 to confirm we could have our full brunch at Soleil as per our package. At this time we left our room to check out then enjoy our brunch, I was checking out but there were so many problems with the bill, we had been charged for every meal as well as "valentines day packages" which none knew what they were, I asked them to fix the bill whilst we were eating brunch which they agreed. We walked over to the golf buggies to the designated waiting area (where there was no line) and waited to a couple of minutes only to have the staff forward an Indonesian lady in from of us to the next available buggy. We were so infuriated by this I asked the staff why this was and she simply replied "yes" over and over. The Indonesian guest was then making abusive comments to my family and I which was very uncomfortable. I complained about the lack of empathy to the front desk and they were helpful and quickly organised a new buggy for us. If it wasn't for the disappointment of our children we would have gone home at this point. We arrived at the brunch to find the Indonesian guest calling us vulgar names and being so loud and abusive to me and my family, my children were so distraught.

During our weekend there was not one staff member who showed any empathy or understanding about the issues we had during our stay. I tried to discuss this upon checkout but they were not interested. We were not spoken to by management or given any explanation or apology.

The staff in general were fantastic but when it comes to dealing with problems they have no idea - they are basically like smiling robots and cant think outside the box. Whoever is in management has no idea at all on customer service.

The hotel facilities, apart from not enough shade around the pool area, were good. The hotel is too big I feel and has no personality. It is run as a business and there is no personal touch. There are much nicer choices here with the typical warm Balinese hospitality who actually care about their guests and their needs.

If you choose to stay here make sure you check your reservation and any inclusions you may have very carefully!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank potter251173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 April 2014 via mobile

The Mulia Hotel Bali
Stayed there for five days, very nice location, the beach is one of the best I've gone to. But unfortunately the staff is one of the worst. And I have been to Bulgari hotel, Ayana hotel formally "Ritz-Carlton" and Amana Kilaa hotel

So getting to the main point I was just walking around taking pictures at the lobby "Breakfast Area" and a female staff asks if I want breakfast I said very politely no thank you, we are checking out now, I'm just taking few pictures while my brother does the check out, then she asks for my room number!!! without me ordering anything! I felt offended and it's not the first time even at the pool area happened the same and so many places, a total of 7-8 times.
I know they have a strict policy but this is just ridiculous.

Also the Japanese restaurant is at the top of one of the worst Teppanyaki's I have ever ate.

Soliel restaurant is very good, I highly recommend it.

The best staff out of all of them is
Brian from Concierge is genuinely a nice person, respectful, intelligent and very welcoming, thank you very much Brian.

Raditya & Jenny "private butlers" were very helpful, and always there for you.

No doubt I will not be going there anymore, we stayed at the suite with private pool and we get to be treated like thieves

Stayed April 2014, travelled with friends
Helpful?
4 Thank Newbie732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
2 reviews
Reviewed 20 April 2014

We stayed 2 nights in this hotel. The hotel is luxury, new, gorgeous. Staffs are very helpful. There are 3 pools in the hotel and each pools are very good, especially the beach front pool with amazing view. Buffet dinner and breakfast is delicious and wide range of food to choose, from local Indonesian style, Chinese style, Thai style, Japanese style to Western style.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 964conniec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 25 April 2014
Dear 964conniec,

Thank you for your precious time to post such a valuable review on Trip Advisor

It is delighted to hear that you enjoyed your stay and that you was truly impressed with the resort’s ground and the service. Your comments are important to us as we continue to refine the level of service we extend to our guests.

We greatly appreciated your comments and hope to welcome you back to the resort in the near future.

With kind regards,

Management of Mulia resort - Nusa Dua, Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level 6 Contributor
167 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 15 April 2014

This resort is super huge, but lack of character. No Bali ambience at all. The service is poor: check in is so slow, waitress keeps shoving bills during meals. We were walking on the beach, then my 76 years old dad was tired and wanna sit for awhile, so I ushered him to one of the bench. Not long came the staff, asking which room we are from, apparently that bench is only for guests from suit room. I told him that my dad is just wanna rest for awhile, he kept saying only for suit guests. I did not see any sign saying for suit guests only, and he should understand that my old dad just wanted to rest for awhile.

The room is spacious and bed is comfortable. but I can not believe that it serves Nescafe sachet and not real flowers in the Royal Suit where I stayed.

With the price I paid, I can stay in much better resort in Bali.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
11 Thank Ferliana21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mulia Resort

Property: Mulia Resort
Address: Jl. Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Nusa Dua
#9 Business Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
#12 Luxury Hotel in Nusa Dua
#12 On the Beach Hotel in Nusa Dua
#14 Romantic Hotel in Nusa Dua
#14 Family Hotel in Nusa Dua
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Mulia Resort 5*
Number of rooms: 526
Official Description (provided by the hotel):
Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. Mulia Resort – Nusa Dua, Bali is sprawled along Nusa Dua’s most stunning coastline. Inside, creative use of crystal, beautiful blue Azul Bahia and furnishings are stunning and compliment the tranquil ponds and pools outside that weave effortlessly around the gardens. A favourite for couples, families or small groups, the resort offers unrivalled facilities and there is a selection of dining venues to choose including Table8, Edogin, Soleil, The Cafe, Mulia Deli, The Bar and ZJ’s Bar & Lounge. ... more   less 
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Also Known As:
Mulia Resort Bali/Nusa Dua

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