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“10 reasons not to stay at The Mulia - The cattle class experience”
Review of Mulia Resort

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Mulia Resort
Ranked #13 of 53 Hotels in Nusa Dua
Certificate of Excellence
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“10 reasons not to stay at The Mulia - The cattle class experience”
Reviewed 27 June 2014

1. The Mulia is mercenary and mainly concerned with making money.
- You are usually asked for your room number before service is provided (so that they determine if you are just a plain hotel guest or a villa guest, and to charge you).
- You will be charged for the smallest thing, like water at a restaurant. There is no tap water option. Water will cost 35,000 rupiah = SG$4.
- Late check-out (between 1-5pm) will cost half of published room rate.

2. Segregation.
- We were made to feel like second class citizens because we were merely hotel guests.
- The private pool, private beach, express lanes for restaurants are in plain sight of the second class hotel guests.

3. Terrible service.
- Room service threw away my face wash after they cleaned the room.
- As in #1, you will be asked your room number before service is offered.

4. Lousy Concierge
- Concierge was not able to make a reservation at a Seminyak restaurant, when we called and were able to do so ourselves. Best part is, Concierge never got back to us about whether a reservation was successful until 10pm that evening (after we returned from dinner at said restaurant), where they slipped a note under our door and said they were unable to obtain a reservation and booked us one the following night instead (when we were checking out and would have left Bali).
- When we enquired about late checkout, the front desk said they will call and get back to us. And they never returned the call.

5. Lousy beach
- Sand is coarse, the beach was unfinished, and there was a tractor working and polluting the air with its fumes right next to the "poor man's" area of the beach.

6. Queue to eat breakfast
- There is one breakfast buffet restaurant, and we waited 20 minutes in line to enter. Resort guests can skip queue and get priority entry.

7. Limited Wifi in room
- Only 2 devices are allowed for our hotel room, and we had to login with a password after a certain time elapsed. So we were logging on to wifi in our own room about 5 times a day.

8. Restaurants are not 'affordable'
- Restaurants at The Mulia were pricey compared to similar restaurants in Bali. But guests are held captive because it's far away from other restaurants. A glass of coconut water costs 100,000 rupiah = SG$11 (And it tasted stale). A bowl of ramen at Edogin costs SG$18 (It tasted so-so).

9. Crowded, unromantic
- This only applies if you were a regular hotel guest. Most facilities are crowded, because hotel guests are confined to only 1 pool at the beach, so it's super crowded and there are lots of noisy children.

10. Far from fun
- It's half an hour away from Seminyak (45mins if there is a traffic jam), more than half hour away from Ubud, etc. You can't easily step out for meals, so you're sitting duck for their inhouse restaurants.

Overall: It's a perfect place to stay if you like the Cruise ship experience. Where you don't leave the boat, feast at buffets all day, and it's kid-friendly.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank SingaporeGal2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

We stayed at the Mulia Resort for 7 nights for a family holiday. The staff are friendly, welcoming and very efficient. The services at the hotel are great and the gym and it's staff are brilliant. A special thanks to Arif and Indra who run great aqua aerobics sessions, I would highly recommend it!
Their attention to detail makes all the difference.
The rooms are spacious and well equipped and the bathroom is very luxurious.
We will definitely be back.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PerthTraveller624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 1 July 2014
Dear PerthTraveller624,

Thank you for residing with us and it is a pleasure to learn that everything we offered you along your stay has lived up to your expectation and that you departed our shores with a very nice impression of our service and facilities.

Your highlight regarding our staff is highly appreciated and we have extended with the whole team for their motivation and we do hope that your memorable experience will bring you back to Mulia Resort, Nusa Dua - Bali in the near future.

With best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level Contributor
79 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 26 June 2014

This hotel is BIG with lots of beautiful bling. My wife and I stayed for 4 nights in a Royal Ocean Court Suite and it was fabulous. Room was very big with a wonderfully comfortable king size bed and a state of the art bathroom with a power shower and high-end toiletries. This resort is the place to totally chill and do nothing other than partake of some great dining and swims in one of the pools (there are about 5!). Being quite large you will get enough exercise getting around so feel free to have some extra treats at breakfast (which is superb, have never seen so much variety before!). One tip for breakfast is to start early as it does get very busy around 8:00 and also sit outside as you can have a table by yourself rather than up close and personal with other guests. Staff were very good and efficient, especially housekeeping who always did a great job with the room. Only brickbat would be with check in as you can wait for a while, especially if large groups are arriving and departing. All the dining was great and worth trying. If you happen to get up early don't miss the sunrise from the rock wall below the the temple. It is beautiful and a great way to start the day.

Room Tip: We stayed in room 1642 which had an amazing view (see pics)
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank T-TEMPLEMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 1 July 2014
Dear T-TEMPLEMAN,

Thank you for choosing Mulia Resort - Nusa Dua, Bali and taking time to share your thoughtful review with us.

We are delighted that you were impressed with our facilities and service.

Once again, thank you for staying with us and we are definitely looking forward to your next coming stay with us.

With best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 June 2014

There's nothing more to expect from a Luxury Hotel such as Mulia Resort. We stay at Mulia, as a honeymoon couple, they greet us perfectly. They also give us free Champagne as a compliment for honeymooners. The room is quite spacious, the bathroom is great, not to surprising since this is a 5 star hotel. They have a huge pool, great ambience, lot's of unique structure. The location is in the middle of nowhere, in nusadua complex. For some people maybe it's a cons, but for us it's the best location to spend our night. It's a great time to spend with Mulia Resort.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Prima Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 1 July 2014
Dear Prima Y,

Thank you for choosing Mulia Resort - Nusa Dua, Bali for your special honeymoon occasion, as well as taking time for your thoughtful review.

It is our goal to provide exceptional services to our guests, therefore your recognition of our service standard serves as a great encouragement to all of us. We do hope that your great vacation will lead you back to us in the near future where once again you will enjoy our warm hospitality.

With best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 June 2014

My wife and I found that the new Mulia Resort was fantastic with only a few minor issues that did not impact on our stay. Staff very helpful and friendly. Daily breakfast, not a wide variety of food on offer compared to the Sheraton or the Intercontinental. The bacon is too crispy and not a large variety of breads or food for westerners. If your on a budget and dined all day at the hotel, between their charges and taxes you need at least AUD $150.00 and this is only for a couple, no kids and does not include breakfast. If you like shopping and want to go into Kuta, taxis will cost you around IDR150,000 each trip plus the toll IDR10,000. Never got to have our welcome drink as you have to get it at the nightclub, so were very thirsty by the time we got to our room. It was an experience but we are not likely to go back there.

Room Tip: The rooms are bigger than most other hotels and all would be great, just have to decide what view yo...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denpasar, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 June 2014

We are regulars at all your restaurants. We love the cafe, edogin and now table 8 (both in Jakarta and Bali). Most of the FB staff and management know us by name. We come at least twice a month for brunch or Sunday dinners. Tonight was a very strange arrival for us. The valet was not friendly despite it being quiet. As soon as my wife got down from the car, she was informed that valet parking had a 50 k charge. We valet park our car all the time and we always pay and are aware of that which is clearly printed on the valet card. Most times we don't have change and are happy to give 100k. To make things worst,when we came to collect the car, they asked for payment before giving us the car. And it took longer than usual. After asking 3 times we were informed by the head porter that there was a queue at the car park or something like that.

Not good and not expecting anything. Please review your policy. Money is not the issue. The way it is solicited is wrong and not becoming of a 6 star establishment as yours. Service has always been top on your list in the past.

Stayed June 2014, travelled with family
Helpful?
4 Thank Dnalor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 22 June 2014

We booked an ocean pool room for a long weekend which was very nice but there were some problems and I wouldn't recommend this hotel over the others in Nusa Dua.



For a conference or work event it would be a definite no no .. because of the Internet issues

Pros

1. Food is great.. All the same restaurants as in the Mulia Senan in Jakarta.

2. Staff are very welcoming.

3. Grounds and pools are beautiful.

Cons

1. For a room rate of over 400$ per night I would expect free internet.

2. I paid 20$ per day for internet. What I did not expect was for it not to work in the grounds, by the pool and be limited to 2 devices. There is supposed to be free internet by the pool / in the restaurants but during 3 days of lying around the pool I could locate the pool network for about 10 minutes in total and it was super slow. (I was waiting for confirmation of flights and it was so frustrating not to be able to check by the pool, but having to walk 10 minutes back to the room).

3. Atmosphere in the restaurants. Though nicely decorated the restaurants are so bright at night. More like a meeting room .. Turn down the lights and add some lamps please.

4. Information in the rooms. There is a distinct lack of .. Just a very minimal pack.. How about a newsletter or an information pack about things to do, the different food options (including prices for buffets), transport, spa menu etc.

5. Placement of towels in the room. They are at the opposite side to the shower and bath so unless you remember to put the towels just outside the shower door then it's a treacherous walk across a marble floor to collect your towel.

6. The 3 days we stayed there was excavators working on the beach. It was really quite noisy on the Sunday

7. It would be nice if there was a library where you could borrow books.

8. Beware of the sliding doors to the bathroom. They are fast .. I trapped my finger, it was very painful and very badly bruised.

9. They sell sharksfin in the restaurant... shame on them.

I would recommend staying in Seminyak or Legian instead .. Still upmarket but more to do. If you want to stay in Nusa Dua the Hyatt is very nice, as are many of the other hotels. The Mulia needs someone with attention to detail to look at all the issues, and solve them to make it a true 5 star hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Scubabunnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mulia Resort

Property: Mulia Resort
Address: Jl. Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Nusa Dua
#9 Business Hotel in Nusa Dua
#12 Spa Hotel in Nusa Dua
#12 On the Beach Hotel in Nusa Dua
#13 Luxury Hotel in Nusa Dua
#14 Family Hotel in Nusa Dua
#14 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Mulia Resort 5*
Number of rooms: 526
Official Description (provided by the hotel):
Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. Mulia Resort – Nusa Dua, Bali is sprawled along Nusa Dua’s most stunning coastline. Inside, creative use of crystal, beautiful blue Azul Bahia and furnishings are stunning and compliment the tranquil ponds and pools outside that weave effortlessly around the gardens. A favourite for couples, families or small groups, the resort offers unrivalled facilities and there is a selection of dining venues to choose including Table8, Edogin, Soleil, The Cafe, Mulia Deli, The Bar and ZJ’s Bar & Lounge. ... more   less 
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Also Known As:
Mulia Resort Bali/Nusa Dua

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