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“A Giant” 4 of 5 bubbles
Review of Mulia Resort

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Mulia Resort
Ranked #16 of 53 Hotels in Nusa Dua
Certificate of Excellence
Singapore, Singapore
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“A Giant”
4 of 5 bubbles Reviewed 9 July 2014

It is an architectural celebration on the beach of Nusa Dua with every area , every nook and crannies are well designed resulting plenty of natural light and continuous fresh air. It is a great feeling to walk into an open spacious lobby with the blue sea at the background and sea breeze welcoming. ( Although I do not see the point of having blue artificial flowers around nor the hanging gold flower features at the lobby). Beautiful marbles and even more beautiful sandstone walls are everywhere with wooden floor which is supposed to be less slippery.
The resort is so huge that one can easily get lost and there is not any map in the room. Fortunately there are lifts at every building and there are many security officers at every corner. It would be ideal if the Resort put a label in the lift next to each floor; such as what floor The Café/ Fitness Centre/ Pools etc. We stayed at the Royal Suite Ocean Court Room 2648; the officer at the corner told us that number 2 refers to Building 2 and 6 refers to 6th Floor. Our room was great, spacious, with a sofa bed for our daughter. The bed and pillows are good; only light system is a bit awkward - once the main switched turns off the light- the reading light at desk cannot be turned on. There is a charging station for mobile phones at the desk. Bathroom is wonderful with the automatic toilet facilities. ( the one we had in Japan did not open its lid when one is near ) Shower has extra side shower spray which is great. Bathtub is pretty but position right in front of wide open window and it has only like 20 cm space to wall to squeeze thru in order to pull down the window shade. Bottled water are generously provided; but toiletries such as body wash and shampoo - I had to ask to be replaced. They are not locally made; instead they are from UK. The view from the 6th floor balcony is great and the sofa is good - it is interesting to have a 'laundry mini rack' to hang our wet swimsuits.
Breakfast at The Café is totally a different experience. On the first day we came rather late ( 9:45 am ) that we had to wait in long line. It was a very huge café- with many staff who are efficient and polite- but with lots of people - and some do not know how to wait in line. Dishes variety is rather mediocre- not as good as Mulia Jakarta. The Café at Mulia Resort do not serve salmon for breakfast I was told. Omelette station is great particularly Mr Antara and colleague ; not only they are efficiently quick and well prepared but also Pak Antara apart from making good omellete- was aware of which one came to his station and served in the order of first come. One guy came and cut the line and stood in front of me- but Pak Antara asked me first. During our stay - The Café felt like a crowded zoo with good, efficient staff.
Swimming Pools with the pool bar closest to beach is the best- but pool lounge chairs are taken quickly. Our first day- we could not find any, but the staff helped us find a couple 20 minutes later. Our second day- we went earlier and saved three chairs - but to our surprise: a big family of 6 adults and 4 kids took our chairs despite of my magazine, sarongs. Pool staff apologised and told me that he tried to tell the family but they did not understand English. Still when my husband went to restroom, one of the children of the group went to lie down on our chair with our towel. Pool Bar is great with great staff. I would love to see more trees and green grass around this area- the rest such as the beach is almost perfect with staff cleaning the sea weed. The Sky Bar has great view and good munchies. Soleil serves delicious dishes.
If you prefer boutique type hotel; particularly for a romantic holiday- perhaps this resort is too huge and too crowded; mind you though- they have a chapel for weddings.
One important information is that you are not stuck with the expensive hotel restaurants. You can go out: Bali Collection Nusa Dua is only Rp. 16,000 by meter Taxi which requires us to pay min. Rp.25,000 ( SGD 2.50 ) Bali Collection has several good restaurants, shops and Spa. We ate Balinese Grill at Paon and return Rp.40,000 by a rental car. Closer to hotel there are the well known Ulam Sea food restaurant serving basic local grill dishes. Ulam provides pick up and return service to hotel. There are a handful of other restaurants next and across from Ulam.
I also saw there is an outside Grill café right next to Hotel if you walk from the beach; let us know how it is. Taxi to Legian costs around Rp.120,000.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank budgy26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 28 July 2014
Dear budgy26,

Warm greetings from Mulia Resort – Nusa Dua, Bali.

Thank you for your extensive and detailed review of the Mulia Resort. We are sure this will further serve other travelers to know more about the Resort’s service and facilities.

We will review your comments about the sun lounge chairs with the pool staff and our security department to ensure we promptly address all areas where the expectations were not met

On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future

Best regards,

The Management of Mulia Resort, Nusa Dua - Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,590 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

Being a new hotel, the room and facilities are excellent with things such as the Toto automatic bidets in every single toilet, including ones in the foyer. The rooms are spacious, the view was nice and everything is kept very clean.

As for the cons of Mulia, I felt that the hotel lacked soul. It doesn't appear to have a particular theme or style, so I felt like I was at a shopping centre or casino rather than a relaxing resort. I visited two of their bars, and both were basically empty so it kind of added to the feeling that it was a big spacious cave. Oh, and their policy of only two wifi connected devices per room was very annoying as most people have more than that.

Staff are generally very nice, though you do meet one or two who aren't very friendly, namely some of the waiting staff at the Cafe and one of the transport managers out the front. I did note that unlike Ayana, most of the time you have to say hi to the staff first before they say hi to you.

Overall I did enjoy the experience and would probably stay there again if I could get a good deal on the rooms.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank HanmaYujirou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 28 July 2014
Dear HanmaYujirou,

Thank you for choosing Mulia Resort – Nusa Dua, Bali.

We value your feedback and we would like to thank you for sharing your experience with us.
Once again, thank you for staying with us and we are looking forward to your next coming stay with us.

With best regards,

The Management of Mulia Resort, Nusa Dua - Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 8 July 2014

After sdiscussing with the Mulia that it was our anniversary trip weeks before the trip and and then checking in early on the day - they decided to book us into a twin room..thats right - TWO BEDS

After explaining we wanted a double room (which would only make sense considering the occasion) the manager protested that there was no other rooms and that the whole hotel was completely booked up. despite many couples all checking in at the desk simultaneously i found it extremely hard to believe that everybody was simply accepting twin rooms.

in a 5 star palace, you kinda expect a bit better ?

Inda, who is the manager could not upgrade me free of charge and after waiting around in the lobby for the first half of the way - i gave in and paid for a room upgrade so that we could get a double room after being told SORRY WE CANNOT REFUND YOU

1. you sell me a double room - then on the day give me a TWIN
2. you wont offer me a refund for the product that you misold me ?
3. i am forced to pay $350 usd to upgrade my room because you are fully booked

this was the best resort with the most terrible service from the management.

even when checking out, they had added extra charges to our bill for the water sports which we did not take part in. wasting more time at the reception

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
19 Thank 0614406n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

We stayed begining of July 2014 in the Royal Suite overlooking the beach, pool and having spectacular views of a temple perched up on the promontory forming the start/end of Nusa Dua beach. Suite was very well appointed, great bed and beddings, automatic toilet - great fun to use, bathtub, shower, walkin closet, desk, balcony, the works! Friendly and welcoming staff always ready to help with a smile. Great dinning options plus proximity to venues outside the resort. 20min ride from/to airport. Dont miss the Spa: it really is great! Higly recomend this excellent new hotel.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Daneck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 28 July 2014
Dear Daneck

Thank you for staying with The Mulia, Mulia Resort & Villas – Nusa Dua, Bali and for taking the time to share your thoughts.

We are happy to hear that you not only enjoyed our facilities and service, but also our Mulia Spa.

We do hope your great holiday experience will bring you back to our resort in the near future.

Best regards,

The Management of Mulia Resort, Nusa Dua - Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

The Mulia facility actually comprises three resorts; 1. The Mulia for a boutique luxury sea side experience; 2. Mulia Resort, which is more main stream; and 3. Mulia Villas of which there are approx 100 some 500m + away from the beach.
Top Positives
1. Full service 5 star resort - it has just about everything
2. Great food and cocktails. Soleil Restaurant is exceptional
3. Beautiful new resort and rooms
4. Great beach and pools
5. Great tennis facility and lessons with Dewa

Top Negatives
1. Huge scale - almost 1000 rooms
2. Unless you are after seclusion, I do not recommend villas as they are too remote from the beach and other facilities eg gym, Kidz Centre, main resort pools
3.Too many staff - over 2000 - sometimes feel like you are being watched
4.Spa way over priced
5.Too rule bound

Top Tips
1. Join Mulia Privilege club for free Wi fi and other discounts
2. Stay at The Mulia Baron Rooms if you are after real 6 star beach side luxury
3. Stay at Mulia Resort if The Mulia is out of your price range.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Vabozati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

I don't typically visit resorts like this, and I was only at the Mulia for a wedding. I have to say it's pretty awesome. The footprint of the property is massive but they have enough (very friendly) staff to keep every hallway spotless. The rooms are as nice as you'd expect, and I would be nitpicking if I mentioned any very minor flaws. The only thing was we were in a room on the edge of the resort facing outside of the property, and we didn't enjoy our balcony because it looked directly over a short wall at shacks where not-so-well-off locals resided. I avoided the balcony mostly out of guilt for staying at such an over-the-top resort, which stood in such contrast to their situation. Also in the morning, we were woken up regularly by their animals (dogs, chickens/roosters, pigs).

The prices are comparable to an expensive bar/restaurant in a developed country, and it was far enough from other dining options that we just stayed on-site. The food (at the buffets at least) was largely mediocre, though the service was good and the dessert bar at the cafe for dinner was very well-stocked. They have a number of pools to choose from which are all very nice, but their ocean front is pretty dirty and not worth the trouble. I saw a used diaper on the beach, and there's a sand bar maybe 600m out that prevents much water from getting to the beach. All in all, I'd love to go back with some friends/family for a week or so because it's kind of a surreal experience.

Room Tip: Other than the rooms on the edge of the resort facing outwards, I think all other rooms are very nic...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank AnonTravelPerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

This hotel exceeded my expectations on almost every level. The facilities were top notch, the rooms were immaculate, the view fantastic, and last but certainly not least, the service was excellent. I was so impressed by amenities and facilities by this hotel. For one, the air conditioning in the room is linked to the balcony door removing all possibility of wasting energy when the door is open - very cool. Second, the toilets in the room are all Japanese toilets, which means heated seats (awesome!!) and not needing to touch the toilet at all - automatic lifting and closing lid, automatic flush, and if you so choose, water spouts in every direction. The beds were super comfortable, and I slept easily every night. Only complaint is that the beds were very small. As I was traveling with a friend and not a lover, we asked for separate beds, which turned out to be two singles made up right next to each other - slightly disappointing considering everything else!

The food at the resort was also surprisingly delicious. Breakfast was included and there was an abundance every day - love the long breakfast hours as I normally am not a morning person and often miss this. We ate at Soleil both days and was not disappointed. The fresh seafood Balinese style is just a huge must - yes, you can get cheaper outside the resort, but why leave if you don't have to? Prices were surprisingly reasonable.

Would definitely stay here again if I could!

Tips -
1. If you get the coconut for a refreshing drink, be warned that it is not a "young" coconut, and is not served cold.

2. Nusa Dua is a little far from the typical Bali activities - at least 30mins away from Kuta / Seminyak.

Room Tip: For a room with a partial sea view, try to get one on a higher floor.
See more room tips
  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cwazy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuliaResort, Manager at Mulia Resort, responded to this review, 14 July 2014
Dear Cwazy G,

Warmest greetings from Mulia Resort – Nusa Dua, Bali. We appreciate the time you’ve spent to share your stay experience with us.

We are glad to learn that you had a wonderful and memorable stay at our Resort and we certainly look forward to welcoming you back in the near future

Sincerely

The Management
The Mulia, Mulia Resort & Villas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mulia Resort

Property: Mulia Resort
Address: Jl. Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Nusa Dua
#9 Business Hotel in Nusa Dua
#14 Family Hotel in Nusa Dua
#14 On the Beach Hotel in Nusa Dua
#14 Spa Hotel in Nusa Dua
#14 Romantic Hotel in Nusa Dua
#15 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Mulia Resort 5*
Number of rooms: 526
Official Description (provided by the hotel):
Located on the majestic coastline of Nusa Dua, The Mulia, Mulia Resort & Villas evoke a relaxed yet polished sensibility. Cutting edge design throughout, the resort comprises three signature experiences; The Mulia is a boutique all-suite resort with 111 suites. Mulia Resort has 526 accommodations including lagoon pool rooms and suites and Mulia Villas is nestled on the hills of Nusa Dua with private pools and tropical gardens enjoying views of the Indian Ocean, offering total privacy and relaxation. Mulia Resort – Nusa Dua, Bali is sprawled along Nusa Dua’s most stunning coastline. Inside, creative use of crystal, beautiful blue Azul Bahia and furnishings are stunning and compliment the tranquil ponds and pools outside that weave effortlessly around the gardens. A favourite for couples, families or small groups, the resort offers unrivalled facilities and there is a selection of dining venues to choose including Table8, Edogin, Soleil, The Cafe, Mulia Deli, The Bar and ZJ’s Bar & Lounge. ... more   less 
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Also Known As:
Mulia Resort Bali/Nusa Dua

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