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Grand Whiz Hotel Nusa Dua
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Reviews (582)
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All reviewsaffordable hotelhoneymoon packagenice poolbeach accessbali collectionhotel locatedswimming poolshower roomsuperior roomroom servicean upgradenikki beachquiet areaother hotelsnoodlesa free shuttle busstayed nights
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Reviewed 30 August 2014 via mobile

I was with my friends during check in process with very unwelcome service. Oh please, if you guys think that Indonesian can't pay your room rate or if you think that you should treat foreigner better, why don't you guys just stay at home and watching TV? At least train them really well how to be hospitality people.
Reception let us waiting for almost 30 minutes; no pleasant welcome, no welcome drink, not try to make sure that everything will goes well or at least let us in as we prove the confirmation letter, CLEARLY. Tried to talk to girl with arrogant face and ignoring, the other guy coming not helpful at all instead of chattering after I did smooth complain about how they treat us and let us waiting for nothing. No duty manager, seriously? Whom I have to talk to? Welcome drink come later after complaining, and put the situation just like we really want to have a drink? That's not the point, hello???
Talk to duty manager at 3:00 PM and received nothing, not even courtesy.
4 stars with warm hospitality? You better have a look, dear management. Not until you successfully train the employee.

Stayed: August 2014, travelled with friends
6  Thank 19Kay88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014 via mobile

Not a lot of smile, ESPECIALLY THE ONLY LADY WHO WORKS AT THE FRONT DESK. They were so rude. We were complaining why do we have to wait for 30 minutes to check in while we did double booking but we already paid for one of it. They were chattering in Balinese then laughs when one of my friend just complained politely. I snapped, THEN they gave us the room key. I wonder if they were like that cos the duty manager were not present.

When we checked out, SHE did not offer us to fill in the guest comment cos obviously SHE knows that we will be writing these complains. Oh, and no smile and "thank you" when we leave. Seriously, Grand Whiz, even cheaper hotel trained their staff better. Where do you get these morning shift front desk people from??? Train them better or just get rid of them. If we have not paid for our stay, we would have already left on our first 15 minutes there given the poor service.

The night shift people working at the front desk were so much better, they were friendly and attentive. The place was nice, the pool and everything. Decent food. But, sheesh, the WORST people on the front desk (MORNING SHIFT).

Stayed: August 2014, travelled with friends
4  Thank Jannette K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Grand Whiz Hotel Nusa Dua, responded to this reviewResponded 9 September 2014

Dear Jannette K,

Thank you for taking the time to share your recent experience with us.

Firstly I would like to apologize for the incident happened during your arrival in Front Desk.
I regret that your stay did not meet your expectations,especially the service in Front Desk. We highly appreciate your constructive feedback regarding the service,and have taken action that refrains from this to happen again.

This feedback will serve as an encouragement to all of our staffs as we endeavor to continuously improve the quality of our services time to time.

We definitely will look forward to welcoming you back again with a pleasant experience in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

This hotel is part of Nusa Dua Resorts, a luxurious area with lots of greenery and absolute beauty with ultra clean ambiance. It is close to Sofitel Hotel and a club as well. Nusa Dua beach is also not far off and hotel provides battery operated car service for the beach. Beach is a beauty, mostly private beaches, but all those staying in the hotels in Nusa Dua resorts area have got access to these beaches. Nusa Dua area is a prime location, although it is a bit off from more happening places like Kuta, Sanur, Ubud, etc.

It is a new property and hotel has got all the modern amenities and good ambiance. It has a grand entrance with good accommodation. Rooms are good with all basic facilities. There are a few villas also available with swimming pool. Long pool is a good place to unwind with bar and music and a restaurant serving Balinese delicacies. Staff is courteous, though there are some communication issues due to language barrier. Hotel also has got a spa. the breakfast is good, though some more varieties may be added in the food collection.

Room Tip: The room cost is quite reasonable and there is value for money. This hotel's rates are comparable to various other hotels of lesser ratings, probably to promote it being a new property. Villas are good option for a leisure trip at low cost to boot.
  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
1  Thank PUNIT22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Grand Whiz Hotel Nusa Dua, responded to this reviewResponded 28 August 2014

Dear Mr.Punit22,

Thank you for taking the time to share your recent experience with us.
I’m so delighted to know that you enjoyed the ambience surrounding Nusa Dua and Grand Whiz Nusa Dua as well.
Thank you for your compliment of our Poolside & Anjani Restaurant.
I certainly look forward to welcome you & your family soon to Grand Whiz Hotel Nusa Dua.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

Nice staff and facilities, but there are many small (and big details) which made our stay unpleasant. At the arrival on the front desk we were asked to paid the full stay in advance, later on were asked to pay in cash the room service, of course at delivery. We booked a massage service a day before and 3 hours before the agreed time were called to reschedule the appointment. At this point I had to go to the reception to complain about. Again had to go one morning at 7 am when the music in the corridor was ridiculous loud.

Room Tip: don't stay at the main corridor, but the houses around
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Sergio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Grand Whiz Hotel Nusa Dua, responded to this reviewResponded 28 August 2014

Dear Mr.Sergio B,

Thank you for taking the time to share your recent experience with us.
I was pleased to read that you appreciated our staffs and facilities during your stay.

I regret the incidence happened on your arrival at Front Desk,your re-scheduled treatment at Jepun Spa, also the loud music in the corridor, and have taken action that prevents from this to happen again.

We definitely will look forward to welcoming you back again in the near future to Grand Whiz Hotel Nusa Dua.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

All the staffs are friendly. Location is good. We can access pool directly from room. This is the best thing I like. Honeymoon package dinner is also delicious. We had a great time for our honeymoon trip. Thank you.

Room Tip: Can access pool directly from rooms
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank muyar k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan S, General Manager at Grand Whiz Hotel Nusa Dua, responded to this reviewResponded 28 August 2014

Dear Muyar K,

Thank you for taking the time to share your recent experience with us.
I was very delighted to know that you had an excellent stay experience with us and I already shared this comment to all staff member.

I really appreciate your compliment of our Pool Access Room and our Romantic Dinner service.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon with your loved ones to Grand Whiz Nusa Dua.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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