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Sofitel Bali Nusa Dua Beach Resort
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Reviews (4,126)
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2,602
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Reviewed 15 May 2014

We stayed for 5 nights at the Sofitel Nusa Dua , staff welcoming and pleasant .Rooms are well decorated and very clean . I would recommend this to all and will be staying there again for our
next holiday bali. Thank you to all the friendly staff especially Agung, Roy , Putri and Desak.

Room Tip: Lagoon rooms with the plunge pools are the best
  • Stayed: April 2014, travelled with family
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Thank 2014great
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Marketing & Communications at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 19 May 2014

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you for your positive feedback from your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are glad to hear that you and your family enjoyed your stay and our ambassadors Agung, Roy, Putri and Desak had pushed themselves a little further to satisfy your needs. Thank you for recommending us and we look forward to welcoming you and your family back on your next visit to Bali.

Sincerely,
Tommy Trisdiarto
Director of Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014 via mobile

This hotel is very beautiful ! The rooms are Devine and the balcony is great for relaxing in the rocking chair. The bathroom is great only downside is the annoying rock in the shower but is easy enough to move. The bed is the most comfortable bed I have slept in a hotel as well as the pillows. The pool is amazing it's large and very nice to swim in. The beach is right in front of the hotel and great for a swim. The only downsides are all food and drinks are very expensive more expensive then Australian top hotels and also the staff are very slow and they always run out certain drinks food ect. All in all the hotel is fantastic and can't wait to stay here again next time I visit Bali.

Stayed: May 2014, travelled with friends
Thank Texan4855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Marketing & Communications at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 19 May 2014

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you for your positive comments about Sofitel Bali Nusa Dua Beach Resort. We are pleased to hear that you enjoyed our room, comfortable Sofitel MyBed, swimming pool and beachfront location. We apologize if you did not experience prompt service at our food and beverage outlets. A constant training program is in place to ensure that our ambassadors provide guests with the highest personalized service consistently. Thank you for your opinion about our pricing. Your feedback is important for our food and beverage ambassadors to develop options for which value will be a focal focus. Thank you for staying with us and we hope to have the opportunity serve you better on your next stay with us.

Sincerely,
Tommy Trisdiarto
Director of Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

We were here in April 2014 for 14 days with our 2 children. Unfortunatly, we faced many small hiccups due to the soft opening but the hotel staff was very comprehensive and exceeded our expectations about solving issues. The hotel is brand new featuring upper level of accomodation, deco and technology. However, I think that I would prefer to stay in a suite next time for the sea view rather than in the villa. The breakfast is a must and they are definitely best in class for the food and especially the sushis station in Bali. If I would have a recommendation for a french hotel, it would be to alternate waffles station with a crepes station some days. The millesime Club and the Kids Club had incredible staff, always ready to help you. Special Thanks to Ms. Laura, the duty manager for the help during our stay. We will come back very soon.

  • Stayed: April 2014, travelled with family
    • Value
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Thank WayanCompany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Marketing & Communications at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you for your positive comments about Sofitel Bali Nusa Dua Beach Resort. We are pleased to hear that you and your family enjoyed your stay with us and our ambassadors pushed themselves a little further to satisfy your needs.

We apologize for the hiccups you encountered during your stay with us and would like to thank you for reporting them, so that we could make necessary actions and enable us to give better service for you and your family. Thank you for your recommendation about a crepes menu, I will inform it to my food and beverage team for consideration.

It will be our pleasure to extend a warm welcome back to you and your family again on your next trip to Bali.

Sincerely,

Sincerely,
Tommy Trisdiarto
Director of Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

It's a new hotel. Contemporary luxury design, lobby was simple but looks grande and warm, room are beautiful with the pool access surrounded the first floor. 3 Main pools are excellence, you will never run out sun bed chairs, many!! In front of the lovely calm Nusadua white sandy beach some more! And food, tried the brunch hmmm... Various choices and delicious! Nothing could go wrong here. N nothing too much! Just Perfect!

  • Stayed: May 2014
    • Value
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Thank RManz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Marketing & Communications at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you for your positive feedback from your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are glad to hear that you enjoyed our beautiful Luxury Pool Room, hotel design, swimming pools, and the quality and variety of food at Cut Catch Cucina’s Sunday brunch. Thank you for your recent stay and we look forward to being a part of your magnifique journey again.

Sincerely,

Tommy Trisdiarto
Director of Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

We returned yesterday from a 9 night stay and can only endorse the high praise that most reviewers have for this new hotel.The setting and layout of the resort from the vast soaring open reception/ lobby area which provides a number of pleasant sitting areas looking out over the rich lush tropical gardens surrounding the huge swimming pool areas with abundant seating throughout is definitely a resounding credit to the designers of the complex.

The rooms are large and well laid out with big bathroom areas (although like most hotels getting used to the lighting and closing the bathroom screens you may need to have the staff show you how they work if your only there for a short time).

Some of the more pleasant little services we liked were staff at breakfast time would offer to get your freshly made juice so you didn't have queue (your choice of many fruits or vegetables/herbs) and will also bring your choice of eggs to your table rather than you waiting for it.
Staff at the pool layout your towel on the lounge and there isn't any signing in and out for the towels and the nightly fire-dance around 7.30pm poolside was highly entertaining.

Summing up our experience was all very positive from check in/out the friendly staff throughout who were ever ready to help made our stay one we thoroughly enjoyed and we can recommend to all.

Room Tip: Club rooms are great and facilities excellent
  • Stayed: May 2014, travelled as a couple
    • Value
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Thank ausperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Marketing & Communications at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you for your compliments and recommending Sofitel Bali Nusa Dua Beach Resort. We are pleased to hear that you enjoyed the layout of the resort and service provided by our ambassadors. Thank you for your recent stay and we are looking forward to welcoming you back for another magnifique journey in Bali.

Sincerely,
Tommy Trisdiarto
Director of Marketing & Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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