We just came back from our honeymoon in Bali. Sofitel was impressive, great design and great food. I wish I could say the same about the service and maintenance which were not in par with a five star hotel.
When we arrived in the room we could smell mold and just by walking in the entrance there were signs of wear due to dampness. The room was of nice design but the bathroom had no ventilation. There was a fruit basket waiting for us but the fruit were not fresh and when I cut one it had a foul smell.
Breakfast had great choice and I liked the fact it had an open kitchen and you could see the chefs preparing it. The waiters though seemed to be out of tune and we had to ask for our coffee 3 times.
The main pool area was great and we enjoyed our swim.
There was probably a mix-up and the hotel was not informed before we arrived that we were on our honeymoon. After we informed them they never even tried to decorate our room with flowers or anything.
And now the big NO-NO...! During our stay of 6 days our room was never moped or vacuumed or even dusted. This is DEFINITELY not in par with a five star hotel!!!
The rooms had obvious signs of wear that were not maintained and it is only a few months hotel.
It is a shame because it could have been great. The grounds are amazing and the restaurant is amazing but the service needs to be addressed ASAP!
- Official Description (provided by the hotel):
- Indulge in a fine blend of French elegance and unique Balinese culture at Sofitel Bali Nusa Dua, a lavish 5-star beachfront resort with gorgeously landscaped pools and gardens against an immaculate stretch of white sand bordering the Indian Ocean. Take on leisurely walks along leafy pathways or spend refreshing moments at the centrepiece lagoon pool. Unwind with soothing treatments at So SPA; rejuvenate at Vietura Bali artisan of anti-aging, or stay in shape at So FIT fitness centre. Enchant your taste buds at the resort's two restaurants and two bars. A kids club takes young guests into a fun world of discovery. Memorable meetings are possible with 12 function rooms, including a grand ballroom and a ballroom with ocean views. Ideal for business, leisure, or family fun, Sofitel Bali Nusa Beach Resort welcomes patrons to discover its luxury beachfront offerings for their memorable Bali holiday, only 30 minutes from the airport and main attractions within easy driving range. ... more less
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- Also Known As:
- Sofitel Bali Nusa Dua Beach Resort