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“Good overall staff service but lousy villa maintenance.”

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Sofitel Bali Nusa Dua Beach Resort
Ranked #11 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 24 August 2014

We had just returned from our trip a couple of days ago. Our villa stay at Sofitel Nusa Dua is pleasant if not for the staff willingness to please.

Our villa (7009) seriously need to be properly maintained.

Villa 7009
1. Villa fixtures and fittings have already shown worn and tear though this is a new kid on the block. Our safe, fan and door bell are down and have to be called for servicing. TV at bedroom has weak signal.
2. Villa landscape isn't properly maintained. It is so messy.
3. Some of the items in the cabinet are dusty.
4. Mosquitoes are in villa. My children are bitten badly even though housekeeping had sprayed the insect repellents and 3 electrical mosquito repellants are in used 24/7 during our stay.
5. No personalized butlers. We keep seeing different butler coming to our villa.
6. Butlers awareness of hotel policies not clear in regards to villa guest's entitlement.
7. Villa pool is supposed to have jacuzzi but was told not in function.

Therefore, our conclusion is: Do not stay in this property villa. Not worth the price to pay.

Room Tip: Villa is not worth the penny. Please just book their normal room.
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Muzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Quality at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 28 August 2014

Dear Muzie,

Bonjour – Selamat Pagi !

Thank you taking the time to share your feedback regarding your recent stay at our resort.

We s regret we did not meet your expectations and wish to apologise for the inconveniences you encountered during your stay. We will be addressing your comments with our team and can assure you that we are working diligently to ensure a similar situation will not occur in the future. Rest assured that your feedback is important.

Please accept our sincerest apology and we hope there will be another opportunity for us to serve you better.

Sincerely,

Anie Kumalaningsih
Director of Quality

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2,420 - 2,426 of 3,566 reviews

Reviewed 24 August 2014

We arrived at the hotel after a two day stopover in Jakarta with friends and we were full of high expectations. Most of which were met to be quite honest. However there were ample times where it was demonstrated that they are still within their 'soft opening' stage.
Its a shame that Club Med feel the need to have awful entertainment nights that affect the rooms on that side of the hotel. As they are nicer and we were forced to move to be able to sleep uninterrupted. The rooms on the opposite side are quieter but definitely musky.
Club Milliseme is worth upgrading for, however you can't help but feel as though its not in the right part of the hotel. Its dark, somewhat atmosphere less unless you are lucky to grab one of the four outside tables.
The resort definetly feels busiest at breakfast times, but generally it was peaceful at the beach which was our preference over the pool.
Its hard to believe that the hotel is only 1 year old, common areas are shabby and dirty.
Just a little attention to details with communal house keeping/service and expectations of 4* hotel practices and this place will be great.
There are staff members there that have worked internationally so its a shame that there expertise is not being used constructively.








T

Room Tip: If you are a light sleeper get a room away from Club Med side.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Tashabegood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Quality at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 25 August 2014

Dear Tashabegood.

Bonjour - Selamat Pagi.

Thank you for staying at Sofitel Bali Nusa Dua Beach Resort.

We would like to express our sincerest apologies you experienced some inconveniences during your stay.

Rest assured that we are making the necessary improvements to upgrade our services. It is a pleasure to know of your appreciation for our beach. Again, on behalf of our team, we would like to apologize for any inconvenience caused.

We hope that you will give us another opportunity to serve you better.

Sincerely,

Anie Kumalaningsih
Director of Quality

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Reviewed 23 August 2014

We are currently staying at the Soffital Resort Nusa Dua, the staff are both friendly, efficient and eager to please. This resort is kept to a very high standard and has numerous eating areas, we are particularly impressed by a young lady called Winika from the LeBar area. Her pleasant manner always with a smile makes one feel very much at home whilst being attended to within this area. Well done young lady you service is outstanding. Ian/Maureen Western Australia

Room Tip: Luxury poolside room
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Quality at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 25 August 2014

Dear Ian C,

Bonjour - Selamat Pagi.

Thank you for your positive comments about Sofitel Bali Nusa Dua Beach Resort.

We are pleased to hear that you enjoyed your stay and impressed which service delivery from our ambassador, Winika, pushed herself a little further to satisfy your needs. I will be sure to share your comments with her. Should travel brings you back to Bali, we hope to welcome you back for another memorable stay

Sincerely,

Anie Kumalaningsih
Director of Quality

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Reviewed 23 August 2014

The best hotel and design I have ever been to so far in Bali. My room had its own pool plunge which is connected straight to the main pool and the room design and atmosphere was excellent, however improvement on check in time was too long and even need to queue.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Arief R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Quality at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 25 August 2014

Dear Arief R,

Bonjour - Selamat Pagi.

Thank you for your positive comments about Soiftel Bali Nusa Dua Beach Resort.

We are pleased to hear that you enjoyed our pool and the room. Please accept our apologies for your check in procedure. We have discussed your input and will strive to improve the quality of our service.

Thank you for staying with us, and we hope to see you again soon for another magnifique journey with us.

Sincerely,

Anie Kumalaningsih
Director of Quality

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Reviewed 22 August 2014

this is heaven on the earth, the staff is helpful and friendly.. our room was very spacious, clean and neat also had everything we needed including a well stocked bar.. The food is excellent, breakfast menu is awesome, pools are good and well maintained and views of landscape will take your breath away.. sill definitely return as this place is extremely beautiful..

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank NPRW2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Quality at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 24 August 2014

Dear Valued Guest,

Bonjour - Selamat Pagi.

Thank you for your positive comments about Soiftel Bali Nusa Dua Beach Resort.

We are pleased to hear that you enjoyed the selection food during breakfast. I hope that our innovative environment and personalized service helped to create memories that will last long after your time spent with us.

Thank you for staying with us, and we hope to see you again soon for another magnifique journey with us.

Sincerely,

Anie Kumalaningsih
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ixanaprilino
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelBaliNusaDua, Director of Quality at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 24 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 August 2014

Sofitel Nusa Dua was a great experience and one of my best hotel stay. The Hotel is brand new and it is really fantastic. Wherever you go you have lots of employees always greeting you and smiling to you. They make you feel really welcome. My room was at the 3rd floor and with ocean view and nice balcony. The rooms are absolutely fantastic. The furniture the facilities and decoration are with extremely care and good taste. Everything here is luxury and comfortable. We also had the possibility to visit the Club Millesime and have soft drinks all day or wine and tapas from 5pm to 7pm. The pool is also great and you don’t feel the size of this hotel even when full. The beach also good and perfect for swim. Strongly suggest a nice walk around the other Hotel on the left and right of the Sofitel. There is a very nice side walk along the beach to both sides. The variety restaurants and cuisine at Sofitel don’t make you wish outside adventures in unknown Nusa Dua restaurants.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank JoseSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, Director of Quality at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 24 August 2014

Dear Jose SM,

Bonjour - Selamat Pagi.

It has been a delight to welcome you during your stay at the Sofitel Bali Nusa Dua Beach Resort. We are glad to hear that you enjoyed your stay with the selection food during breakfast, our facilities (the Club Millesime and the pool) and our Ambassadors. It is our aim to create a magnifique stay for all of our guests.

Should travels bring you back to Bali, we hope to welcome you back for another memorable stay.

Sincerely,

Anie Kumalaningsih
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Bali Nusa Dua Beach Resort

Address: Bali Tourism Development Complex Lot N 5, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Spa Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
Price Range: £118 - £334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Bali Nusa Dua Beach Resort 5*
Number of rooms: 415
Official Description (provided by the hotel):
Indulge in a fine blend of French elegance and unique Balinese culture at Sofitel Bali Nusa Dua, a lavish 5-star beachfront resort with gorgeously landscaped pools and gardens against an immaculate stretch of white sand bordering the Indian Ocean. Take on leisurely walks along leafy pathways or spend refreshing moments at the centrepiece lagoon pool. Unwind with soothing treatments at So SPA; rejuvenate at Vietura Bali artisan of anti-aging, or stay in shape at So FIT fitness centre. Enchant your taste buds at the resort's two restaurants and two bars. A kids club takes young guests into a fun world of discovery. Memorable meetings are possible with 12 function rooms, including a grand ballroom and a ballroom with ocean views. Ideal for business, leisure, or family fun, Sofitel Bali Nusa Beach Resort welcomes patrons to discover its luxury beachfront offerings for their memorable Bali holiday, only 30 minutes from the airport and main attractions within easy driving range. ... more   less 
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Also Known As:
Sofitel Bali Nusa Dua Beach Resort

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