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“Basic necessities failure”

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Ulu Segara Luxury Suites & Villas
Ranked #31 of 54 Hotels in Nusa Dua
Certificate of Excellence
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Basic necessities failure”
Reviewed 30 May 2014

Whats the point of having good service, facilities, and ambience, when basic necessities in paticular water is not met. 4 nights in a one bedroom villa, struggled for the first 3 days to have decent water supply for shower without having to call at least twice a day for engineering to "fix" it. Add to the nightmare, we Never even use the tub, as filling it with hot water is just "mission impossible"; tiny drops water pressure at all time. We are devastated and frustrated on the experience and 2k could be spend much much better.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4 Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Sawangan S, Director of Sales at Ulu Segara Luxury Suites & Villas, responded to this review, 10 June 2014
Dear Mr. Michael,
Greeting from The Sawangan Suites & Villas.
First of all, we would like to apologize for the inconvenience during your stay with us. We are very sorry, at that time we have a problem with the water system. and all of those problems has been fixed, now all the is running normally. Please rest assured that we have noted your complaint and we have taken necessary actions regarding this case. On this opportunity, we would like also to thank you very much for choosing The Sawangan for your stay, and we do hope that we still have your interest in staying with us for your next holiday. Should you wish to come again, please feel free to contact our Sales & Marketing Department, we would be happy to offer you a special rate. Once again, we thank you for staying with us and look forward to welcoming you and your family at our lovely villa.
Best regards,
Bakti Yasa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ulu Segara Luxury Suites & Villas

Property: Ulu Segara Luxury Suites & Villas
Address: Jl. Raya Nusa Dua Selatan, Nusa Dua 80363, Indonesia (Formerly The Sawangan Luxury Suites & Villas)
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#24 On the Beach Hotel in Nusa Dua
#26 Spa Hotel in Nusa Dua
#29 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ulu Segara Luxury Suites & Villas 5*
Number of rooms: 46
Official Description (provided by the hotel):
Ulu Segara Luxury Suites &Villas, the perfect gateway in the southern corners of Bali, Nusa Dua. Experience the ultimate relaxation in Ulu Segara rooms, choose from our 10 beautifully appointed villas and 36 Suites. Our Suites feature elegant decor and tasteful setting, each Suites are packed with everything required for a fabulous holiday in exotic Bali. The Villas offers a whole different level of comfort, Balinese architecture and contemporary chic style dominates the Villas vibe. All Unit Villas are designed for your comfort. It comes with a private swimming pool, gazebo, sun deck and beautiful tropical garden. We're located in Nusa Dua, home to luxurious world class resorts and beautiful white sandy beaches. Experience Bali from a different perspective, where the beaches are beautiful and the locals are friendly. ... more   less 
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Also Known As:
Ulu Segara Luxury Suites & Villas Bali/Nusa Dua

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