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“My experience at the Swiss-Belhotel in Bali”

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Park Hotel Nusa Dua
Ranked #33 of 54 Hotels in Nusa Dua
Reviewed 16 March 2012

Firstly, the room me and my wife stay at was a suite and it was truly large with cooking facilities provided and very happy but the sad thing is that one can't get the time to see any market near the hotel to buy anything to allow for any cooking. Working out to the main road from the hotel can be torturous as it is not a short distance thus making cooking impractical.

The one and only restaurant serves reasonable buffet breakfast but we note the choices are quite monotonous. Noticed everyday the usual chicken sausage, bacon and ham is served. Hope more healthy food are served.

However, I would need to say one thing which is the service of the hotel staff. I would give them more that excellent services rendered. To say exceptional is even underrated. The male staff are just fantastic and very helpful as well. One particular is the guy manning the reception on March 9th evening. He even assisted to help us to call our pre-arranged tour agent without any fuss. Thumbs up for him. The restaurant staff are also very friendly and though it may be against the hotel rule but still they have assisted us in suggesting seafood restaurant upon us asking them. So Mr. General Manager don't be so hard on them. :-))

  • Stayed: March 2012, travelled as a couple
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2  Thank LohPL954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewJLeith, General Manager at Park Hotel Nusa Dua, responded to this reviewResponded 19 March 2012

Dear LohPL954,

Thank you for taking the time to review your recent stay with us.

We are truly happy that you enjoyed your time here and thank you for your gracious review of the service that you received from our staff, in particular, the staff at Reception and those in the Restaurant. I am glad that you received some good advice from our staff regarding seafood restaurants in our area and so no won't be to hard on them!! In fact i will encouraged them to continue their excellent service and do more!!

We look forward to welcoming you back in the near future.

Kind regards
Andrew J Leith
General Manager

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Reviewed 25 February 2012

This is a lovely hotel in an awful situation. We like to walk when on holiday but as it is situated at the top of a steep hill we were limited to the downward path only. Taxis are plentiful so had no trouble getting back up the hill. The view from the breakfast room is really beautiful and we could see the ocean liners anchored in the bay from our suite as well. Getting to Kuta was no problem but getting back was prone to being ripped off by taxi drivers. Everybody ends up happy because the taxi is dirt cheap anyway and the driver has a win as well. The suite was huge and kept very clean. Staff were helpful but the breakfast crew need a refresher course in re laying tables when people have finished. Often tables were minus cups and cutlery ....most odd.
I was disappointed with the spa as I was not expecting an ordinary, somewhat large, bath with water still draining from the previous client. I was also left unattended for a very long time by myself both on a table and in the bath and had a few anxious moments wondering how I was going to get out of its depths and when!! If you have had a spa in Thailand you will think this one leaves a lot to be desired.
Good hotel overall with friendly staff .

Room Tip: do not get a room leading off a suite. No views of anything except an air conditioner
  • Stayed: December 2011, travelled as a couple
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2  Thank nantacnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewJLeith, General Manager at Park Hotel Nusa Dua, responded to this reviewResponded 25 February 2012

Dear Nantacnan,

We thank you for taking the time to share your feelings regarding our stay at our hotel.

Appreciate the positive comments regarding the hotel overall, the views from the restaurant and your suite. Your comments regarding the size of the suites is also pleasing as we believe we have some of the largest suites in Bali with one of the best views.

Please accept our apologies regarding your disappointing spa experience. I have spoken to our Spa Manager to ensure that this doesn't happen again.

Kind regards,
Andrew J Leith
General Manager

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Reviewed 16 February 2012

My wife & I stayed in a suite at the Swiss Belhotel Bay View (not to be confused with the Villas) and were pretty happy.

The service was good, the food in the restaurant was excellent, the facilities were (mostly) good.

The only significant downside was the location (more on that in a moment).

The staff were unfailingly friendly, the room was quite good (see images) and the view from our room was lovely.

Cleaning was done on a daily basis, including replenishment of supplies like toiletries.

The suite came with a stove (and cooking utensils), a fridge, and a jug - but no coffee-maker, and no microwave.

We didn't use the kitchen much, except to make tea and (instant) coffee, and for breakfast - we bought some cereal and milk at a convenience store for about RP60,000 ($AU6) which lasted us the week.

Breakfast may be included in the hotel tariff - but since we had booked the room as an 'associate resort' for Worldmark, we had to pay for it.

Which we did .. once.

It cost us $US14-plus-plus each. And while the food was good, it wasn't worth $US17 each (the plus-plus means plus 10% govt tax, plus 5% 'service' fee. You get used to that in Bali).

While $AU35 mightn't seem all that high for a cooked breakfast for two, that made it easily the most expensive meal in our week in Bali - where a large Nasi Goreng would be around RP35,000 (or $AU3.50) and fresh-cooked seafood for two on the beach plus beers and cocktails cost us RP330,000 - or $AU33.

Having said that, if breakfast IS included in your tariff, go for it :-)

Surprisingly, there was no DVD player in the room (although one was available for hire, at RP60,000 (about $AU6) a night.

It also came with free wi-fi, which was pretty good .. BUT you had to get a new password every day, and it could only be used on one machine (and who, these days, has only one laptop/smartphone/tablet per couple or family?) This wasn't a drama for us, as I'd bought an all-the-data-you-can-eat simcard on arrival, and used my phone as a wifi hotspot - but it may be worth bearing in mind if you are travelling with teenagers :-)

The hotel has 2 pools - one on the first floor and one on the roof. The rooftop pool is the one you'll see photographed - it's a lovely view. The lower pool, on the other hand, is larger, has a couple of waterfalls, and is better for kids.

Things to watch out for? The suite we got was accessed by a small lobby that also led to two studio-size rooms. And the doorbell for those rooms was the same one as for our room - so whenever anyone arrived for guests in the studio rooms, we'd know about it :-)

Also, the door to our room had to be double-locked every time we entered and left - because otherwise, the door would just ... swing open at random!

The biggest single disadvantage to the hotel, though, is the location itself.

It's on the side of a hill - which makes it quiet, and peaceful, and gives lovely views. But it also means it is slightly over a kilometre, up and down a VERY steep road, to the nearest warung or small shop - and then another 2K or so to the nearest grocery store, or 5K to the 'Bali Collection' (where there are lots of restaurants, etc)

So every time you wanted anything, you needed to call a Taksi as they are called. Now, they are cheap-as .. it was only around $AU3 to Nusa Dua proper, or $AU10 to Kuta ... but it was also the delay and inconvenience. A small price to play, but bear it in mind.

The hotel also has a free shuttle bus to Nusa Dua / Bali Collection / Kuta - but they only run to each destination a few times each day, so you have to be prepared to wait (or to hurry up, sometimes :-)

This may sound like I'm unhappy with our stay ... but I'm not. We thoroughly enjoyed it - I just thought I'd outline some traps for young players!

Room Tip: If possible, get a room with a view - the sound of cows lowing and roosters crowing was a lovely sta...
  • Stayed: February 2012, travelled as a couple
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4  Thank Graham_In_Brisvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewJLeith, General Manager at Park Hotel Nusa Dua, responded to this reviewResponded 22 February 2012

Dear Graham_In_Brisvegas,

Thank you for taking the time to review your recent stay with us. We are very pleased that you thoroughly enjoyed your time with us.

It is heartening to hear that you found the suites were good, the view from your suite was lovely, the food in the restaurant was excellent, and the facilities were good.

Perhaps more importantly we are proud that you found that the staff were unfailingly friendly, and the service was good.

Whilst we understand that our location is not right in the center of everything we feel the peace and tranquility more than make up for this. An oasis in the sometime hectic goings on around if you will. In regards to the WIFI our system does require a new password every 24 hours, however, you can have as many as you need so that you can use more than one device.

Again thank you for the review and thank you for visiting us. We look forward to welcoming you back.

Kind regards,

Andrew Leith
General manager

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Reviewed 31 January 2012

I stayed in the 2 bedrooms pool villa for 4 days. The villa was quite large with spacious bathroom, private swimming pool and a living room. With regard to the bedrooms, it was comfortable. However the furnitures in the living room were very old with mould that make me don't want to stay there. The private swimming pool was nice but the buffet breakfast was only in average standard. If you don't expect too much and would like to stay in private pool villa, the pool villa is quite a good choice.

  • Stayed: January 2012
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4  Thank Pingche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewJLeith, General Manager at Park Hotel Nusa Dua, responded to this reviewResponded 6 February 2012

Dear Pingche,

Thank you for recommending our Pool Villas. We also feel that they are specious with generous sized pools and bedrooms. We look forward to having you stay with us again.

Kind regards,
Andrew J Leith
General Manager

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Reviewed 13 December 2011

I travelled to Bali for the first time with 3 girlfriends in nov/dec 2011. We booked our accommodation at this hotel from an 'OurDeal' coupon with great rates but after reading the reviews on trip advisor We were quite nervous as to what to expect, especially being 4 19 yr olds with no Bali experience. However, the hotel was amazing! It was so much more than we expected and I personally think all the bad reviews must be by pretentious sooky people looking for something to complain about!
We were literally jumping up and down with excitement as we were so happy with our suite rooms. So big, huge bed, loungroom, kitchen, bathroom! Clean, aircon cool and great views of the pool! The staff are so friendly and nice. We had hotel transfers so someone was waiting at the airport to pick us up in a gorgeous ariconditioned van despite our flight being delayed. The shuttles to Kuta and Nusa Dua are great as they save you catching cabs as its a bit out of the way but we liked not being in the centre of Kuta too busy and noisy for us!! Cabs are cheap anyway and it was easy for us to go into Kuta or seminyak for dinner,shopping or clubbing. The front desk helped us organise our tours, private drivers and even ordering our delivery mcdonalds! they were great. brekky was good lots of choice loved the omelette bar and the muesli! The rooftop pool is amazing, so pretty! We also had a 90 min massage at the hotel which was very relaxing and nice too. I can't say much else about this hotel other than we loved every minute we spent here and would recommend it to all! We will be back! :)

Room Tip: The suites are big and fantastic rooms however we saw a deluxe and it was just a room with a bed I b...
  • Stayed: November 2011, travelled with friends
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11  Thank Elle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewJLeith, General Manager at Park Hotel Nusa Dua, responded to this reviewResponded 9 January 2012

Dear Elle K,

Thank you very much for your review. We are very pleased that you enjoyed your time with us and your holiday in Bali.

I have passed your review onto all our staff as we all enjoy knowing our efforts bring rewards.

We look forward to welcoming you back to Swiss-Belhotel Bay View in the near future.

Please also accept my apologies for the delay in replying to you, however, we have had to go through a rather lengthy re-verification process despite having previously responded to guest reviews.

Kind regards,
Andrew J Leith
General Manager

Kind regards,
Andrew J Leith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2011

First the positives:

Suite rooms are very large and very clean, infact the entire hotel is spotless. The first night we found out only half the lights in our suite worked, however the next day when we came back from an outing they were all fixed and we hadn't even told staff yet.

Free shuttle service was friendly and always on time. However given the location of this hotel I would have liked more regular shuttle services and maybe to more locations (such as Jimbaran) especially in the evening as restaurants in Nusa Dua are very expensive and as a family we did not fancy dinning in Kuta.

Views from the bay facing suites are excellent, our group had three suites, one facing the bay, one facing the pool and one facing the adjacent building (which was very close), The couple in the last one said they felt uncomfortable siting on the balcony due to the proximity of people walking past. So definitely ask for a bay or at least a pool facing one if you can.

Due to the hotels location it is a very quiet and sitting on the balcony of a bay viewing suite is peaceful and relaxing.

There are two pools which are excellent and very clean with the top floor infinity pool having excellent views of the bay.

Now the negatives (from our point of view):

Location, location, location. This has its good points and its bad points. Not being able to walk out the hotel and find shops and restaurants in the local area was a major negative for us. But if you prefer the quietness its location brings, know exactly where you want to go and don't mind using taxis the location may be good for you. For us its location was definitely more negative. Better shuttle services would help resolve most of its location issues.

There is only one restaurant with a somewhat limited menu and is very expensive by Bali standards. We ate here a couple of times only because we were to tired to go out and could not just walk down the street and find something else. The breakfast buffet is good and the "westerners" range is acceptable for an asian hotel. However food quality from the restaurant menu was quite average and bland especially given what they charge for it.

When it comes to service this hotel needs a rocket up it. The breakfast staff are the worst I have come across for a long time. They do not re-set the tables when they are vacated so you end up scavenging cutlery and cups from the other tables because finding a waiter to do it is just to hard. The waiters very rarely come around and offer coffee and top up your cup so we just ended up going and getting it ourselves. If they want coffee/tea to be self serve then they should put it with buffet. When you are greeted at the entrance I would expect the waiter to show you to a table, make sure its fully set and offer coffee/tea not just take your ticket and leave you to do the best you can.

The Internet WiFi service was very intermittent and I think we only had working Internet for 4 of the 8 days we were there. WiFi does not seem to reach to the restaurant so you can't use it at breakfast. When it was working they kept changing the password so every day you would have to go and ask for it. However it is free but as there are only hotel guest around why keep changing the password.

There was rarely anyone at the pool to give out towels so most of the time we had to use our room towels. Mind you the towel counter was at the 6th floor pool so if you wanted to use the ground floor pool you had to go to the 6th floor pool first just to find no one there to give you one anyway. Also the downstairs pool bar was rarely maned during the day so could not order drink or lunch by the pool. I know this was low tourist season and not many guests around but it was quite annoying, even some kind of bell to call someone would be better than nothing.

There are not enough seats by the pools, only 4 by the ground floor pool and 8 by the top floor pool. We had no problems because there were not many guests around but I would hate to try and get one in high season.

There are no safes in the rooms and door locks and entrance sharing with adjacent room are somewhat dodgy.

Overall:

This is a very good hotel with some issues that could be easily overcome.

We got a pretty good deal on this accommodation but if we had paid full price we may have been more disappointed.

I would stay here again if I wanted to stay in Nusa Dua but would suggest a bit of research on shops, restaurants and transportation options to surrounding areas. A list of good restaurants that do pick-ups would be great. A good shuttle service to local restaurant areas would also be great.

Hopefully someone from the hotel will read this and take note :)

So all in all the size of the rooms and cleanliness far outweigh its location and service problems.

As a side note for families that like to explore on their own I would recommend staying at Sanur and not Nusa Dua.

Room Tip: Ask for a bay view room or at least a pool viewing room. The ones facing the adjacent building are n...
  • Stayed: December 2011, travelled with family
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7  Thank sim69417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewJLeith, General Manager at Park Hotel Nusa Dua, responded to this reviewResponded 9 January 2012

Dear sim69417,

Thank you for you review.

I certainly agree with you in your view of our location, whilst not in the center of the action, the peace and relaxation that can be found here is certainly a positive, especially for those looking to avoid the maddening rush of Kuta. We have recently purchased a larger van to increase the availability of seats on our complimentary shuttle and are revising the schedule including adding multiple trips daily into Jimbaran as per your suggestion.

It is disappointing that you found the service in the restaurant particularly at breakfast to be below standard. Please accept my apologies for this. We have recently restructured our staffing to include among others ensuring that our Food & Beverage Manager is on the floor during breakfast to further train our staff and ensure they are provide the level of service that we and Swiss-Belhotel International are known for.

We have completed installation of WIFI access points in all the suites and added additional ones in the common areas including the lobby and restaurant at the end of 2011. This together with higher bandwidth has given our guests both better access and faster connection. Individual access points for each villa are being installed now and should be completed by the end of January 2012. We understand that access to the internet is a must today and believe our new system will ensure happy surfing.

In regards to the pools and access to pool towels these are available at both the infinity pool on the roof top, and the Cabana Bar and reception on the lobby level. I am sorry that you did not find the Cabana Bar attended at all times during your stay as it is manned from 10am to 10pm.

Again thank you for your review and suggestions as it is through constructive feedback like yours that we can improve and product and service.

Please accept my apologies for the delay in responding to you, however, we had to go through a rather lengthy verification process with TripAdvisor even though we had already been responding to our guests reviews.

Kind regards,
Andrew J Leith
General Manager

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Reviewed 4 December 2011

Suite rooms were large and clean. Location is very isolated from everything and nothing is in walking distance so expect to use taxis a lot. Breakfast buffet was pretty good but would not recommend eating there for otherwise, very expensive and very average food. Service is pretty well non existent but when you can manage to find a staff member they are usually happy to help but knowledge generally seems to be limited.

Overall not a bad place to stay but not a good place either. Isolation and service (especially in the restaurant) are the biggest let downs.

  • Stayed: December 2011
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1  Thank Srt1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrewJLeith, General Manager at Park Hotel Nusa Dua, responded to this reviewResponded 6 December 2011

Dear Srt1965,

We appreciate you taking the time to write your thoughts on your recent stay with us, and that you enjoyed our large suites and found them very clean. Its good to see the improvement in our housekeeping procedure is having a positive impact on our guests experience.

Whilst there are few facilities within walking distance we believe our location is central to Nusa Dua and Jimbaran with Kuta/Legian/Seminyak and Ulawatu/Pecatu areas only slightly further afield making us an excellent location for those that like to explore Bali.

Please accept our apologies for the service you experienced in our restaurant. 'Non-existent' is certainly not the standard we strive to achieve. I will follow up on your comments regarding this and ensure that all our F&B staff are aware so that they and we may improve.

Again thank you for your valuable feedback and we hope to welcome you back sometime in the near future.

Kind regards,
Andrew J Leith
General Manager

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Additional Information about Park Hotel Nusa Dua

Address: Jl. KeboIwa | Taman Mumbul, Nusa Dua 80363, Indonesia (Formerly The Bali Bay View)
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#30 Luxury Hotel in Nusa Dua
Price Range: £25 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Hotel Nusa Dua 4*
Number of rooms: 151
Official Description (provided by the hotel):
Located on a hilltop in the popular precinct of Nusa Dua, Park Hotel Nusa Dua, Bali is the perfect sanctuary for relaxation and just a 10-minute drive from Ngurah Rai International Airport. Overlooking views of the Tanjung Benoa Bay, its 151 guestrooms and suites are perfect for family getaways providing the expansive space a family requires and the perfect private space that couples long for. The resort also has 35 one-bedroom and 4 two-bedroom villas; each with a private swimming pool and a small garden. Other leisure and business facilities include a rooftop dining restaurant, bar, gymnasium, business centre and function rooms. ... more   less 
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Also Known As:
Swiss-Belhotel Bay View Hotel Benoa
Park Hotel Nusa Dua Bali

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