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Novotel Bali Nusa Dua Hotel & Residences
Ranked #24 of 55 Hotels in Nusa Dua
Reviewed 6 May 2014

We did not stay here this trip but used the spa and restaurants

The NOVOTEL has a hidden secret at the rear of the property – it’s the most fantastic café and bakery – they actually bake fresh bread and have lovely jams for sale in addition to this you can sit down and have a meal, cake, coffee snack anytime – they are open all day and into the late night – everything is freshly made every day it’s amazing- we loved the macaroons, the apple pies, the beef and chicken puffs and lemon meringue, we went every day as the choices change slightly – great service

The spa at the Novotel is also a great find, they have monthly promotions, it is an attractive and well run spa and the staff are qualified
Communication is not a problem and the staff are very willing to please and are grateful for any feedback
It is well priced with 30% off discounts offered for online bookings – we loved the coconut body scrubs and massage the manicure and pedicure were excellent – top standards and they have a full service hairdressers there also, we will return on our next trip to Bali

We enjoyed several lunches and dinners at the Square restaurant, we have had times where the service has been very slow but overall on most occasions the service, and attitude of the staff has been excellent, friendly and professional and they made the experiences comfortable and pleasant
The food is unreal, the seafood and salads I cannot wait to enjoy again – lots of choices on the menu and we really looked forward to coming here

The beach club is unique for the novotel another tucked away spot—we loved the calzone and pizza they are very proud of their pizza oven however the staff are a little bit on the loose out here – was there supervision I do not know – be careful that what you order out here is what you get – again they have a great menu but twice we ordered items that came with either different ingredients or not and replaced with no discussion or referral to you – they will all smile of course and nod their heads at you as if this is all ok

The weekly seafood buffet on the beach sounds great and we have been on other holidays- there was not a lot of choices so not great value for the price, the sunset is great and having a drink out there is nice but like a really basic BBQ, a bread roll, a bit of salad and a piece of steak or fish- the fish was beautiful and the quality of the food was up to standard but the way they dish it out is stingy- if you ask for prawns they give you one prawn ????? shouldn’t there be a minimum serve as per common sense ????
We got sick of asking for another prawn and yet another – we felt like we were not free to order or have what we wished- our perception
Hope this helps future travellers

Stayed: March 2014, travelled as a couple
1  Thank boski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded 12 May 2014

Daer guest,

Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences


We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive constructive feedback.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concern. I have communicate to our Food & Beverage department and review accordingly.

Thank you again for sharing your experience, and we look forward to welcome you back in the near future

Sincerely,
Mrs. Rachmah Pontoh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,298 - 1,304 of 3,021 reviews

Reviewed 6 May 2014

We have just recently returned from our 7 night stay and can highly recommend this resort for families. The kids club is excellent, with a variety of activities for the kids each day and lovely staff who make an effort to get to know each child. The pool area is lovely to spend hours playing with the kids or enjoying the beautiful weather. We can also recommend the Beach club for dinner (especially with kids) has you have ready made entertainment (beach/sandpit) at your table to distract them while you eat.

  • Stayed: April 2014, travelled with family
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    • Location
    • Service
1  Thank cmilli10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded 7 May 2014

Dear guest
Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted to learn that you and your family had an enjoyable and memorable experience with us. Your feedback at TripAdvisor.com certainly encourage us to continuously strive for excellent.

Nusa Dua Area is the best choice for holiday in Bali, combine with serene environment and beautiful beaches in the same area as well as providing local touch.

Once again thank you for sharing your experience and i will share your feedback with the entire Novotel bali Nusa Dua team and we look forward to welcome you back here in Bali.

Sincerely,
Mrs. Rachmah Pontoh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

We stayed 15 nights, arriving just before Easter. we had a three room apartment for our party of 6.
Beautiful, well groomed grounds.
Helpful and friendly staff, especially, Ani, Githa and Winnie in the restaurant, made meal times a pleasure.
Food was average, not amazing, but satisfactory for the level of the hotel.
Breakfast was comprehensive, lots of choice.
Room was large , but in the next year or so will need a renovation. Starting to look tired.
Pool, again was fine, but starting to be in need of a restoration.
Bus to the beach was no issue, beach restaurant had the best pizzas. Don't bother back in the main hotel.
Beach was clean, beware of current though, pretty strong for weak swimmers.
Would recommend this hotel as a family orientated stay, plenty of children about, with an excellent children's club.
If coming to Nusa Dua again, would be on the list to stay.

Room Tip: We had rm 1101 near the reception, ground floor, was very quiet, rooms with there own pool are neare...
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  • Stayed: April 2014, travelled with family
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Thank simon d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded 7 May 2014

Dear guest,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted with your review posted on TripAdvisor.com and we are very happy to be able to deliver great services during your short stay in our resort.

I am sharing your feedback with all our team especiallyand I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Once again thank you very much for your beautiful comments and we are looking forward to welcome you here in our resort with longer holiday.

Sincerely
Mrs. Rachmah Pontoh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

We have just returned from a 5 night stay in Novotel, Nusa Dua - best Easter ever! The hotel foyer is open plan and you immediately get the ambiance of relaxation. The gardens are amazing and everything is supplied for the comfort of the guest. The staff are friendly, helpful and genteel. We arrived for a wedding without our cases and staff in reception helped out in every way until the cases arrived the next evening - even supplying my husband with bigger sandals (hotel flip flops very comfortable). Rooms and surrounding area are kept immaculate with fresh flowers supplied to rooms, garden statues etc. The family wedding was in a neighboring 5 star hotel and although it was lovely not a patch on our green paradise! The pool bar is an experience and between 5 and 7 cocktails are buy one get one free - best strawberry margaritas - the bar stool/bench is in the water and even those in our party who can't swim enjoyed the fun. The food at the beach restaurant and from the pool bar is delicious you can order your lunch by the pool (top pool other side of the road) and eat it in one of the huts on stilts which seemed to become available easily. Fabulous hotel and I hope I have the health and strength to return someday - 3 flights but worth every minute!

Room Tip: We had a room in the 500 block overlooking the garden. This part of the hotel is across the road but...
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Treasa_and_Mick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded 5 May 2014

Dear guest
Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted to learn that you and your family had an enjoyable and memorable experience with us. Your feedback at TripAdvisor.com certainly encourage us to continuously strive for excellent.

Nusa Dua Area is the best choice for holiday in Bali, combine with serene environment and beautiful beaches in the same area as well as providing local touch.

Once again thank you for sharing your experience and i will share your feedback with the entire Novotel bali Nusa Dua team and we look forward to welcome you back here in Bali.

Sincerely,
Mrs. Rachmah Pontoh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

Our stay at the Novotel was very comfortable and rewarding. The hotel room was luxurious and after checking into our suit we were sure we had made the correct decision, upgrading to the Two Bedroom Suite with Private Plunge Pool. The suite was very clean however not very well equipped. Suites do not include microwaves or toasters making preparation of food difficult (can be hired for an additional cost) and have minimal utensils in the kitchen. If you stay here BYO egg flip / spatula and dish cloth.

The staff cannot do enough to help, always greeting you with a smile. NO REQUEST WAS TOO DIFFICULT.

If you stay at Novotel Nusa Dua make sure you visit the Activities Desk and meet Warnie, Arsa & Boo Boo these were my favourite staff who have now become long time friends!

Room Tip: Pay the extra and upgrade to the suite with your own private plunge pool.
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  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nathan_Viper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded 5 May 2014

Dear guest,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted with your review posted on TripAdvisor.com and we are very happy to be able to deliver great services during your short stay in our resort.

I am sharing your feedback with all our team especiallyand I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Once again thank you very much for your beautiful comments and we are looking forward to welcome you here in our resort with longer holiday.

Sincererly
Mrs. Rachmah Pontoh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

Very tired hotel, needs a lot of renovation.
Bathroom in particular needs attention with the water overflowing from the shower onto the floor.
Grounds of hotel are kept immaculate so maybe more attention could be forwarded to the rooms.
Buffet breakfast was a bit over rated and a meal we had in the evening was stone cold after waiting a very long time for it to arrive.

Room Tip: Rooms away from the pool
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  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Pat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded 5 May 2014

Dear guest,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I had forward your comment to our F&B manager for our future improvement and for your kind information our room refurbrishment will be started by this year.

Thank you again for sharing your experience, and we will be very happy to welcoming you back to Novotel Nusa Dua Bali Hotel & Residence.

Sincerely,
Mrs. Rachmah Pontoh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

OK, so I was here on business which is hard when just about everyone else is enjoying family/couple holidays! Was upgraded to a 2 bedroom suite with its own pool which was great as I could have a quick dip in the evening after meetings. It had a kitchen and spacious ensuite. But the rooms are tired and need updating. The breakfast offerings were extensive but the restaurant is essentially outside and it was very hot!
There is another downside: you have to take a mini-bus to the beach. It is a short ride but still inconvenient.
If staying at Nusa Dua, I would have a look at some of the other options around first...

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ivz_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded 5 May 2014

Dear guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you for your positive feedback posted on TripAdvisor.com. We are very pleased to know that you had enjoyable stay in our resort.

Total guest satisfaction is our most concern and it is reward for us to know that we able to give you lasting and memorable experience.For your kind information, we will have our room ferurbrishment by this year for our improvement.

Once again thank you for sharing and we will be more than happy to welcome you back here in our resort in the near future.

Sincerely

Mrs. Rachmah Pontoh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Address: Jl. Pantai Mengiat | ITDC Complex, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#16 Family Hotel in Nusa Dua
#21 On the Beach Hotel in Nusa Dua
#23 Luxury Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
Price Range: £62 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 173
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Indonesia Tourism Development Corporation, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and within 5 minutes walking to Bali National Golf Club. It features 173 beautifully appointed rooms and suites, many with pool and garden views. The hotel offers five stars resort facilities including private beach club well-known for the beautiful sunrise view, 1500 sqm lagoon pool, spa, sauna, fitness center, kids club, meeting and conference rooms. Spacious rooms, some are fully equipped with living room, dining, kitchen and private balcony or pool. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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