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Novotel Bali Nusa Dua Hotel & Residences
Ranked #24 of 54 Hotels in Nusa Dua
Point Samson, Australia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Amazing”
Reviewed 19 August 2014

Thank you to my girlfriend, for allowing us to share this experience for our honeymoon. We have spent an amazing week here in Nusa Dua, we had a villa on the third floor overlooking the restaurant. We arrived the day before the 69th Independance day celebrations. Loved watching the staff prepare for an exciting event in the grounds of the hotel. We were welcomed into joining in the celebrations and my husband joined the winning team of the tug a war, very proud of the team.
We have loved our stay here.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Deb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 21 August 2014
Dear Deb C,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

I am really feeling overwhelmed with your review and thank you for taking the time to post it on Trip Advisor.

The most important element is that you had a memorable experience and we greatly appreciate on your overall compliments regarding to the resort.

I sincerely hope you would return and look forward to the time I can welcome you back.


Sincerely yours,


Benny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,795 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (439)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Perth, Australia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 August 2014

We stayed for 2 weeks in July, the first week was Australian school holidays so it was very busy with lots of families, the second week was much quieter. Overall the stay was nice. The cost for a Nusa Dua hotel was reasonable and did reflect the class of hotel. The staff were all very friendly and helpful with the kids club great for our daughter. Having a 24 hour convenience store on site was very helpful when we needed something. The Pause Cafe was a nice place to get a cheap meal with nice pastries.

We had a 1 bedroom suite which was great in size when you have kids, but if you want to have it quiet at night it is best to have a garden view room rather than a pool view. We were woken at 3am a few times by guests dragging suitcases, even though we were on the 4th floor.

The Square restaurant was good for meals, the only thing we found a little annoying was at breakfast when the buffet ran out of food it took awhile to get replenished, sometimes the hot food was cold aswell. When we asked for a cup so we could have a coffee it took up to 10 minutes. During busy times having a couple more staff would make a difference.

One night we came back to the hotel and wanted a swim before the pool closed which is 8pm, we got in the pool at 7.30 and were told that the pool is closed as they are putting chlorine in the pool and cleaning, very annoying when you just want to have a quick swim. Maybe if the pool needs chemicals put in then it should be done after the pool close time of 8pm.

Overall good hotel for the price.

Room Tip: Garden view is quieter, and a 1 or 2 bedroom is great for families.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank TKHLANE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 21 August 2014
Dear Sir/Madam,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

Your feedback is truly valued and I would like to thank you for sharing your experience with us.

In regard to delay food replenished during breakfast, we have noted your feedback and I have discussed it with my team to avoid the same problem in the future.

I sincerely hope you would return and look forward to the time I can welcome you back.

Sincerely yours,


Benny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubaï, Emirats Arabes Unis
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2014

Good service and nice unpretentious property. Nice beach club a short ride away. Nusa Dua is a bit artificial but practical with kids. The suite was spacious and agreable for a family. Some French touches like nice Café with croissants etc.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank glaceaucafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 21 August 2014
Dear Sir/Madam,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

I am really feeling overwhelmed with your review and thank you for taking the time to post it on Trip Advisor.

The most important element is that you had a memorable experience and we greatly appreciate on your overall compliments regarding to the resort.

I sincerely hope you would return and look forward to the time I can welcome you back.


Sincerely yours,


Benny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 August 2014

We book a 3 bedroom apartment and the room is spacious with a large living area, completed with sofa bed that allow us to fall asleep while chatting all night long :p.
Great breakfast, great pool, great outdoor activities, lovely bar (even bit pricey though), nice staff and reasonable price.
Kids club was one of my favorite so we could enjoy to the beach while our babies were taken care, they have 'private' beach which make us even more comfortable.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Repot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 21 August 2014
Dear Sir/Madam,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

I am really feeling overwhelmed with your review and thank you for taking the time to post it on Trip Advisor.

The most important element is that you had a memorable experience and we greatly appreciate on your overall compliments regarding to the resort.

I sincerely hope you would return and look forward to the time I can welcome you back.


Sincerely yours,


Benny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

Nobody can understand even a little bit of english. The wait for food at restaurant is over a 40 minute wait. The room cards always dont wont we had to ask 3 times a day to get then fixed. Just cant believe The service at a 4 star hotel. I have stayed in a 2 star hotel and have been more happy then the quality here. Do not even bother staying here you will be dissapointed.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ciiiippstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 21 August 2014
Dear Sir/Madam,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.


Sincerely yours,


Benny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 August 2014 via mobile

This was our second stay at this very relaxed family focused hotel. The staff were extremely friendly and helpful with everyone offering a smile. The three bed apartment style accommodation was more than adequate giving us three double bedrooms ( two with ensuite), a large living area, kitchen and two balconies seal the deal. The hotel offers a great breakfast buffet and dinning at reasonable prices throughout the day and specialty themed evening experiences. Activities are available to guests eg water aerobics, water volleyball, early morning power walks and cycling....all great fun with staff willing to get into and join in at the drop of a hat! The gym and Spa are well appointed and the hotels private beach has a shuttle bus running every 15 mins door to door. The beach is very comfortable (without vendor hassle), a lovely bar with food and a daily happy hour! The hotel is close to the new express toll road making trips out of Nusa Dua to Kuta and Sanur a lot quicker. The local bars and restaurants offer a good choice for seafood and local dining as well as western cuisine (a nice place for a beer or three) and if you are into massages ..a full body hour will cost $6.50 !! in the local parlours. Shopping is catered for with a Circle K on site and other shops very close with a large Bintang $2.50. With all this The Novotel Nusa Dua is a great, reasonably priced hotel well worth a look at!....we will return.

Stayed August 2014, travelled with family
Helpful?
2 Thank Harvey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 21 August 2014
Dear Harvey N,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

I am really feeling overwhelmed with your review and thank you for taking the time to post it on Trip Advisor.

The most important element is that you had a memorable experience and we greatly appreciate on your overall compliments regarding to the resort.

I sincerely hope you would return and look forward to the time I can welcome you back.


Sincerely yours,


Benny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Property: Novotel Bali Nusa Dua Hotel & Residences
Address: Jl. Pantai Mengiat | ITDC Complex, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Family Hotel in Nusa Dua
#21 On the Beach Hotel in Nusa Dua
#23 Luxury Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): £
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 173
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Indonesia Tourism Development Corporation, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and within 5 minutes walking to Bali National Golf Club. It features 173 beautifully appointed rooms and suites, many with pool and garden views. The hotel offers five stars resort facilities including private beach club well-known for the beautiful sunrise view, 1500 sqm lagoon pool, spa, sauna, fitness center, kids club, meeting and conference rooms. Spacious rooms, some are fully equipped with living room, dining, kitchen and private balcony or pool. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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