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“Stress and Want To End It? Come and Enjoy Novotel...”

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Novotel Bali Nusa Dua Hotel & Residences
Ranked #23 of 54 Hotels in Nusa Dua
jakarta
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Stress and Want To End It? Come and Enjoy Novotel...”
Reviewed 6 December 2010

This is our 1st visit to Novotel Nusa Dua and we had an awesome leisure. Thanks to TripAdvisor for such detail information of this hotel so that we got the right place to relax and rid away our stress..
Our family are me and my hubby, my mom, and 3 fabulous sons (8, 7 and 2 yrs old) can fit in the room and sleep like a baby..
We had a semi apartment room with small kitchen, just perfect for us, who had 2 years old boy, that always cranky for hot milk and snack, so we can cook for him..Hahahaha..
Our room had living room, small kitchen set, 1 bed room and bath room and toilet. Lucky us, we are also get room, which close to cabana, that located also close to lobby area, so that makes us not so tired walking if we want to go around Nusa Dua or to the beach. The breakfast is good, but lack of variability.
Some of the staff hotel are just not friendly to local guest. On the other way, they look very nice and helpful to foreign guest. Hmmm, maybe it's their policy I think to be nice to foreigners, not to locals. You can meet similar attitude at entire Bali..so sad!
The beach is not so close to visit, not exactly like at Kuta area but your trip to the beach will paid by a beautiful and clean beach, with white and warm sand and the most important thing is the beach is so serene, so you can enjoy and relax by the beach without worry about street vendors or people walk beside you. Just fyi, the hotel provides shuttle to go to the beach every 10 minutes.
Overall, the hotel is perfect for family with young children or couple who just married. The nice place to stay!

  • Stayed June 2010, travelled with family
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Helpful?
Thank cuthyjohanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, eCommerce Sales Executive at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 9 December 2010
Dear cuthyjohanna,

We are glad to know that you had an awesome time during your stay at Novotel Bali Nusa Dua. Our Suite room has an equipped kitchenette which is one of the most comprehensive suite in Nusa Dua area; and we are glad to know that you were able to cook for your baby.

We apologize if you felt that our staffs were not friendly enough. As you will read on most of travel blogs; warm and sincere service is one of the key reasons that makes our hotel is so popular. Our staff was also being proactive by anticipating your needs by allocating your room close to lobby area since they were aware that you were coming with three children.

Thank you for the photos that you have uploaded on Tripadvisor and we are ready to give you our friendly service and bright smiles for your future visit at Novotel Bali Nusa Dua.

Best regards,
eric adinata
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 December 2010

After spending 11 nights at the Novotel Nusa Dua my family (wife and two boys aged 3 and 7) and i were extremely satisfied with this hotel. The pool was large and clean with great activities such as volleyball and basketball. Imelda and Dianne at the kids club were fantastic, our kids spent most of their time between the pool and the club so we rarely left the hotel. The gymnasium was great with a good program and the spa and massage , heavenly. We dined at the various restaurants and found the food to be good at the buffet but better off the ala carte menu. The rooms were spacious and comfortable (towels and linen could be upgraded). We would recommend any family to stay at this hotel during their visit to Bali!

  • Stayed November 2010, travelled with family
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Helpful?
2 Thank Sami A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, eCommerce Sales Executive at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 8 December 2010
Dear our valued guest,

We are delighted to know that you like our pool lagoon, sport activities, fitness center, room and also our food and beverage outlets. Thank you for recommending Novotel Bali Nusa Dua to other families who would like to have their holiday in Bali.

Thank you very much for your fantastic feedback and we will share your compliments to our colleagues at the Kids Club.

We are looking forward to welcoming you, your wife and two boys for your next visit to Bali.

Best regards,
Eric Adinata – eCommerce Sales Executive
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Zürich
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 November 2010

The Novotel Nusa Dua isn’t a truly bad hotel, it’s a safe choice as a fallback option in case something should be wrong with the hotel one originally wanted to stay in. But there is no reason to actually plan staying there.

The Novotel fancies itself a 4 star hotel and goes through all the motions - but badly. The rooms are dated and worn out with the especially nice feature of a balcony door which leaves a about 2cm gap between door and floor. This means that there is no way to keep mosquitoes out of the room. Staff will spray poison on demand to help, but which obviously cannot really solve the problem. The beach section sports too few umbrellas, leaving people no choice but to sit in the burning sun (or go back), while the pool is simply a bad joke for a hotel this size. The breakfast is as low on quality as it is high on variety. Prices on additional services like spa or food are ludicrously high, even for the supposed luxury area Nusa Dua.

All in all the Novotel has the look and feel of a mass market tourist hotel, which struggles to reach the quality of a 3 star hotel, let alone the advertised 4 stars.

  • Stayed November 2010, travelled as a couple
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Helpful?
Thank ihaveaname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 30 November 2010
Dear Our Valued Guests,

Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences.

We appreciate your concerns and please allow us to deliver our sincerest apology for any inconvenience occurred during your stay. The management has acknowledged the matters.
We have fogging schedule on Wednesdays to minimize insects around hotel area. We also have had general cleaning gradually in order to keep the rooms well maintained. There are lots of projects going on that had been scheduled by each department concerned.
We do apologize for the limited umbrellas in our beach club. Please rest assured it is seriously considered and taken care.
Your concerns are most valuable for our development and these become great encouragement to our staff, for quality product and service improvement.
We are so gratefull and hopefully you would allow us to serve you better in the future.

Cordially,
Vivi
Duty Manager
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A TripAdvisor Member
Reviewed 22 November 2010

Great place for the money! Nice rooms. Location is great. Nice pool. One bad thing it that there is no curtain to block the morning sun, so if you don’t want to wake up at 5:30am it is an issue. I would recommend the Novotel Nusa Dua.

  • Stayed November 2010, travelled with friends
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Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 November 2010

We stayed in a three bedroom self contained accomodation with our own plunge pool. From the moment we arrived the service was impeccable. Staff were friendly. Our two boys were made to feel comfortable while we checked in. From then on Staff remembered our names and went out of there way to make us feel special. We had another family meet us 3 days later and there checkin experience was just as memorable as ours. The Kids Club was amazing and catered for all our boys aged 7,9,11 & 12. they loved Halloween and all the free prizes and games they had that day.
Breakfast was amazing and nothing was too much trouble for them.. they cooked anything that you wanted all you needed to do was ask.
Beach was close by and we borrowed bikes to ride there or caught the courtesy bus which took less than 5 minutes to get there.... It is an easy walk... we had great massages there and we can recommend the Pina Colada's... The kids had a great time playing Beach VolleyBall and Beach Soccer (Sepat Bolla)... One of Boys hurt his foot playing Beach Soccer. the staff gave us ice immediately and helped us to the bus. Once we got back to the hotel.. The Duty manager Angga organised to drive our son to the local hospital. He parked the car and stayed with us while he saw the doctor, had xrays and then had his foot stapped and pain medication adminstered. He translated for us, stayed with us and the personally drove us back.. He then organised the use of a buggy to get our son around the hotel. this aided in a quicker recovery for our son. In all my years of travelling I have never come across such excellent customer service. After 1 & 1/2 weeks we moved hotels to Padma in Legian. Supposedly closer to the main shopping part of Bali. The Hotel was supposed to be of the same qaulity of the Novotel. I can defiantely say that the Padma was a great dissapointment and we were more than sorry to leave the Novotel at Nusa Dua. The service at the Padma was shocking and the quality of the Deluxe suites were shocking, damp and smelly.
When we return to Bali next year we will be staying at Novotel Nusa Dua. The cost of a taxi to Kuta for the Day and return was $11.00 Australian dollars. We used this taxi man (Tegu) many times while in bali. Nothing was too much for him. He would wait as many hours as we wanted/needed.
In Bali distance from hotel to markets/shops is not an issue as transport is so cheap and most restuarant provide free transport there and back....
We would highly recommend the Novotel nusa Dua to anyone who wants to travel to bali.. Everything about the resort is brilliant and well maitained....

  • Stayed November 2010, travelled with family
    • Value
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Helpful?
1 Thank patrickremi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelbalinusadua, eCommerce sales executive at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, 26 November 2010
Dear Our Valued Guest,

It is our pleasure knowing that you and your kids were enjoying your stay with us and it is also our responsibility to take care guests staying with us. We do hope your boy is getting better so he could play beach soccer again for your future stay in Novotel Bali Nusa Dua.

Regards,
Eric Adinata – eCommerce sales executive
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Beijing,China
Level 3 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 November 2010

Used Advantageplus to book three rooms for my myself and my friends. Two of the three families got free upgrade to two different suite rooms. My room is pool view and it is so big and nice with only around 80 USD. We also joined a free cycling tour to the Nusa Dua area with a friendly local guide. The only drawback is you need to take the shuttle bus for 5 minutes to the private beach.

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
2 Thank WilQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Property: Novotel Bali Nusa Dua Hotel & Residences
Address: Jl. Pantai Mengiat | ITDC Complex, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Family Hotel in Nusa Dua
#20 On the Beach Hotel in Nusa Dua
#22 Luxury Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): £
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 173
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Indonesia Tourism Development Corporation, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and within 5 minutes walking to Bali National Golf Club. It features 173 beautifully appointed rooms and suites, many with pool and garden views. The hotel offers five stars resort facilities including private beach club well-known for the beautiful sunrise view, 1500 sqm lagoon pool, spa, sauna, fitness center, kids club, meeting and conference rooms. Spacious rooms, some are fully equipped with living room, dining, kitchen and private balcony or pool. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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