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“Average - in need of some TLC”
2 of 5 bubbles Review of Villa Mahapala

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Villa Mahapala
Ranked #32 of 137 Speciality Lodging in Sanur
Certificate of Excellence
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Average - in need of some TLC”
2 of 5 bubbles Reviewed 20 August 2013

My husband and I stayed at Villa Mahapala in May 2013. We arrived late to our room and thought we'd have drink to unwind. There were no glasses nor bottle opener in our room. We rang reception, they couldn't assist as they don't have access to the kitchen after hours. The problem is, is that we never got glasses for the 4 days we were there! The breakfast was awful. We chose to eat at Lutu's on the beach. The toilet in the bathroom was rusting which made it look dirty. The pool filter came on at around 5.30am so there was no chance of a sleep in! The location of the villa is great,the bed was comfortable and the private pool was nice also. No WiFi in your villa, only in public areas. We had friends staying at Mahagiri villas and their villa was amazing as was the service and food, and all for the same price as we paid! I would not stay here again as there's better accommodation for the price that Mahapala charge.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank AustraliaJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Any
English first
Rochester, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 4 July 2013 via mobile

We stayed here for three nights at the end of our honeymoon and were blown away by the villa and its one minute stroll to the beach. The staff were friendly and we had the doubles massage in our villa which came with two bottles of wine as well as a relaxing rose petal bath.

Our favourite thing was the large plunge pool that was accessed through three doors due to it being flush with the villa. We jumped in from the front door, lounge area and even bathroom just because we could. Unique layout which really encouraged those midnight romantic swims. Huge bed, high ceilings, double sink, outside rain shower and vast bathroom with the biggest and deepest bath we've ever seen. Villa 14 if that sounds your cup of tea.

The location is spot on. We took a ride using the free bikes and explored but really all you need to do is walk out the complex one minute and your on the beach in amongst all the best restaurants.
Ps. They serve THE best cheese burger I have ever had in my life here.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoxyBaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 11 June 2013 via mobile

While Mahapala looks nice on arrival, we ran into a few issues during our first couple days in our 5 day/4 night stay.

Upon arrival we checked into our room and the staff forgot that it was our honeymoon, which is fine and we let it go. At first it looked fine but then we noticed there was paint peeling from the tub, and there were ants in there too. We asked for a room change, which we got, along with some honeymoon flower decorations. However, there were footprint marks and some light stains on the sheets. Upon notifying the staff, they were happy to change the sheets but somehow it took about an hour while we waited as they tried to bring new sheets and the staff themselves saw the "new set" was also dirty. We tried finding the manager and notifying him that all we want is a clean bathroom, sheets, and some relaxation. They said they would talk to the manager and see if they could do anything else to make our stay more enjoyable. After more than 24 hours and a couple times of asking, they said they could give us a complimentary set lunch. Fine.

Night 3 there was some party going on next door with really loud music. We called the staff and ask them to ask the people next door to turn it down. after 15 min, the music was still on. we called the staff again, they said they called but no one answered... So we asked them that they have to actually walk over. Which happened about half an hour...

Long story short, Mahapala is a nice location as it's only a 2 minute walk to the beach, but for the price paid, the cleanliness and overall management is not up to par. I will likely check out another place before considering coming back.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Djayku22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 23 May 2013

We were there for 7 nights from the 29th of April. The pick-up from the airport and welcome at the hotel were flawless. The hotel is situated in a very quiet street about 100 m from the beach, so noise was never a problem. We used the dining rooms terrace , next to the main swimming pool, for breakfast every morning and usually there was only one other table occupied. Wonderfully quiet, but of course it was low season and hotels had very low occupancy.
The buildings, interiors, fittings, etc. all looked near new, were spotless and clearly well maintained. The villa was spacious, with the "living room" open air next to the villa's pool. Just a wonderful spot to spend an afternoon after being at the beach for the morning and after lunch at one of the dozen or so beach restaurants within 200 m of Mahapala. Would definitely be happy to go back!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Mantadiver40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bunbury western australia
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 3 April 2013

Mahapala is a relatively new Villa complex at the northern end of Sanur Beach. It is in one of the best locations for shopping and restaurants including the beach front dining.

Even though new – rooms have some minor maintenance issues eg toilet not flushing properly (fixed after 3rd try by staff). Staff training is also lacking – the staff try hard, are enthusiastic, but need better training on food serving.

Would I go back” Yes. This is a good standard (4.5 stars) villa accommodation close to everything.

Very comfortable Kings beds and TWO air-conditioning units – which is rare, but highly efficient in cooling the villa on hot days

  • Stayed November 2012, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank tourism1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 1 January 2013

There was a problem w/ the air con that was extremely loud so we asked to be moved to a different villa, perhaps it was not prepared in advance, there were a lot of imperfections:
Tap not quite clean, no battery in the scale, no bath robes, air con unit rattle. The male staff who came to our villa was unfriendly, I was shocked when he said they don't provide slippers especially after my specific request.

The front desk was quite helpful though.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Leo_Li721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 8 December 2012

My wife and I had a Booking through Booking.com with Villa Mahapala for our honeymoon ,when we arrived at 11:30pm they had no record of our names and they were booked out ,they made us stay that night in a broken room and promised to fix another broken room for the rest of our stay . In the morning we informed them that this was not acceptable and we were leaving as Flight Centre had found us better accommadation elsewhere and they had almost ruined our honeymoon . They then tried to charge us full 10 night cancellation fee even though they had no booking recorded . After a lengthy argument they finally agreed that we must pay full price for the night stayed in a broken room with faulty toilet and green pool and one night full price cancellation fee. This hotels policies are horific ,they are incompetant and will use any means possible to rip people off .Stay away from Villa Mahapala and try Nusa Dua area instead . Booking.com offered no help what so ever and please don't risk your holiday by booking through these hopeless amatuers, stick with a reputable travel agenty like Flight Centre ..they saved our honeymoon!!

  • Stayed November 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank ThePike100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Mahapala

Property: Villa Mahapala
Address: Jl. Pantai Sindhu, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #32 of 137 Speciality Lodging in Sanur
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Villa Mahapala 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Villa Mahapala is a luxury resort villa located in the quiet village of Sanur. The Villa's unique feature is its focus on the twelve signs of the zodiac. Exceptionally designed with immaculate facilities, Villa Mahapala will leave you with an unforgettable impression of your holiday in Bali. Each of the elegant villas, complete with its own private pool, is individually designed on one of the zodiac signs. The zodiac theme continues throughout the Resort, and our tasteful and elegant atmosphere will ensure that our guests enjoy a personalized villa experience. ... more   less 
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Also Known As:
Villa Mahapala Hotel Sanur
Mahapala Hotel Sanur
Villa Mahapala Bali/Sanur

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