We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor service”

Massimo - Italian Restaurant
Ranked #1 of 17 Dessert in Sanur
Certificate of Excellence
Price range: US$20 - US$25
Cuisines: Indonesian, Italian, Pizza
More restaurant details
Restaurant details
Good for: Business meetings, Romantic, Special Occasion Dining, Groups, Kids, Child-friendly
Dining options: Brunch, Dinner, Lunch, Drinks, Accepts Mastercard, Accepts Visa, Delivery, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Italian cuisine with specialties of Salento (south-east coast of Italy). Pizza with natural levitation and fire wood oven. Homemade Gelato. Daily production of Mozzarella, Burrata, Ricotta and Mascarpone cheese. Homemade pasta: fettuccine, tortellini with beef filling, agnolotti with ham and mushrooms, ravioli with ricotta and spinach. Oven baked bread. Large Selection Gluten Free Menu.
australia
Level Contributor
64 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Poor service”
Reviewed 31 May 2014 via mobile

Went once again but this time the service was poor. The food as usual was great. The service however was a different matter. There were 3 girls serving us and neither had a clue what the other was doing we initially didn't get the complimentary bread and had to ask for it . Then we had to wait a long time to have any of the 3 to ask if we wanted another drink and when they finally we rode more but these didn,t come and even after we finished our meal we were still left waiting. The when asked for the bill it took soo long I thought they had forgotten us yet again. As I said the food when it arrived was good, but the service was atrocious.

Visited May 2014
Helpful?
Thank Shez54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MassimoConsiglia, Proprietario at Massimo - Italian Restaurant, responded to this review, 5 June 2014
We take our work seriously and your comment will help us to improve our operational.
Yours,
Massimo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,534 reviews from our community

Visitor rating
    1,385
    796
    227
    79
    47
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nijmegen, The Netherlands
Level Contributor
178 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“We keep coming back”
Reviewed 30 May 2014 via mobile

If only my Italian father could taste this, he would be in heaven!
Great Italian food, the best I've had in a long long time. We've been to this restaurant in 2011 and it's great to see that the high standard has been maintained.
A very extensive menu to choose from. And don't leave the premises without tasting their delicious ice cream.
Be sure to make a reservation, the restaurant can be very busy.

Helpful?
Thank Angelo1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MassimoConsiglia, Proprietario at Massimo - Italian Restaurant, responded to this review, 5 June 2014
Grandissimo Angelo,
grazie...many thanks
yours,
Massimo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
37 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“traditional Italian”
Reviewed 29 May 2014

The food is great but a reservation is recommended, it can get very busy. The service is just OK, more training would help, they are just not as efficient as N. America. But the food is why people come. The quality is good, meat from Momma Mia's, very traditional pizza crust. The Gnocci is delicious, pasta always well cooked. The gellato is not to be skipped. Parking is horrible, take a cheap taxi from your hotel even if you have a car. The Hatten wine is cheap and plentiful.

Visited April 2014
Helpful?
Thank Diverdave2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Ice Cream”
Reviewed 27 May 2014

If you love ice cream this is the place to go. So many varieties to choose from. The place to go for that special treet. Although a fair distance from our hotel it was well worth the walk and taxi.

Visited May 2014
Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bentleigh, Victoria, Australia
Level Contributor
15 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Appetizer and drinks”
Reviewed 27 May 2014

Dropped in one rainy day last November. Bumped into some friends and had some appetizers, beer and cognac. Food was great, beer cold. Unexpected quality Italian food and service, loved it. Didn't have an ice cream but they say it is the best is Bali.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Alexander G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MassimoConsiglia, Proprietario at Massimo - Italian Restaurant, responded to this review, 5 June 2014
Dear Alexander,
thanks for your time at Massimo and nice review.
Yours,
Massimo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Massimo - Italian Restaurant also viewed

 

Been to Massimo - Italian Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing