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“Avoid - unless you want to be out of water while shampooing”
Review of Villa Casis

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Villa Casis
Ranked #23 of 145 Speciality Lodging in Sanur
Reviewed 20 June 2013

We are a group of 14 in Villa Casis & stayed 3 nights in June 2013.

The moment we stepped into Villa Casis, we were wowed by the decor. The place was spacious, lots of sitting/lounging areas and a decent-but-not-big pool suitable for little kids. But this is where the good stuff ends.

Here comes the bad stuff :
1) bathrooms were dark, old and tired looking.

2) ditto the kitchen. kitchen drawers that have seen better days are now unhinged & huge rubbish bins were uncovered.

3) sofas had stains & constant lizard droppings (common of thatched roofs in bali).

4) aircons. One of the compressor broke down at 10pm one evening & the technician was called in. But we didn't really think it was fair to ask the guy to climb up & fix it, armed with only a torchlight in darkness. So we shifted to another room (luckily there was sufficient space). Trust me, in Sanur, you don't want to sleep in the with windows open...the mozzies will get to you.

5) water dispensers. Out of a 4D3N stay, we didn't have the water dispenser until the 3rd day. It was apparently sent for repair....i can understand that, but surely a replacement set doesn't cost an arm & leg?

6) water pressure was our biggest peeve. All the 6 rooms would run out of water at one point or another...sometimes all together. Even when the showers were working, for the rooms upstairs, the water would come out alternating between high & low pressure. The staff, to their credit, upon your complaint, will run to the service area & pull some levers to make it work again. But trust me, it recurs within 10 mins.....so good luck if you are used to leisurely showers.

Many of us are seasoned travellers in Bali. We have stayed at much better villas before. Very often, you get what you pay for. This is where Villa Casis disappointed. We paid more close to US$1,000 per night yet the facilities were a big let-down.

Others:
1) Location wise the Villa was near to eateries (within walking distance) and lots of little massage parlours next door. Police station just directly opposite.

2) We didn't go to the beach at Sanur.

3) Construction going on both sides of the villa though it wasn't too noisy.

4) Breakfast (included in price) was decent - choice of Western & Indonesian.

5) Staff were generally helpful & tried their best given the state of the facilities.

Bottomline? I wouldn't be staying there again unless the owner puts in some $ to seriously refurbish the place.

  • Stayed: June 2013, travelled with family
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3  Thank seeksadvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NagisaBali, Manager at Villa Casis, responded to this reviewResponded 28 June 2013

Thank you very much for your comments.
On behalf of Management and Owner, we are deeply apologized for the case happened during your stay. Due to Villa is very high demand and high occupied on market, however we should be able to handle all the operational and maintenance case. Although all efforts have been done during your stay until mid night however we apologize that it's still not enough to solve your case.

We noted all your points and now we are blocking some period for a small until big renovation in Villa. Owner have approved to put some budget on renovation based on this so thank you very much for your help. We also will train the staffs more on promptly handling the case.

Thank you very much for your kind comment and I hope Villa Casis and our other managed villas still have a space in your mind. We will make sure you will get the first class service for the next stay with us.

Best Regards,

Management

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26 - 32 of 57 reviews

Reviewed 18 February 2013

When my friends and I traveled together to Bali in 2011, we stayed in this villa for three nights. The villa was very beautiful with great interior. It was the most relaxing and enjoyable holiday. It was remarkable for me since we gathered to celebrate our graduation.

The rooms were spacious and the service was excellent. The villa was actually near Sanur Beach. We took small path in front of the villa to reach the beach and it was fun. There was small restaurant (Nuri's if I were not mistaken) next to the villa where it served nice dishes for us. It was good opportunity for me to stay in this villa. I'm pretty sure that they maintain their services.

  • Stayed: April 2012, travelled with friends
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Thank melminian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NagisaBali, Manager at Villa Casis, responded to this reviewResponded 19 February 2013

Dear Beloved Guest,

Thank you for your time to wrote an comment for Villa Casis.

We hope that we could accommodate you and family for the next visit in Villa Casis.

We wish you have a great day.

Kind regards,
Nagisa Bali

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Reviewed 2 December 2012

I am sitting in the open plan lounge of Villa Casis as I write this review. The place is just wonderful - a haven in which to relax, recharge your batteries and be well looked after by the lovely, friendly staff here.

The whole villa is just stunning and is even better than the pictures you will see on the website. It has certainly exceeded our expectations (we have been to Bali before in a villa).

It is also well positioned to stroll down to some lovely restaurants but then you don't really need to as the chef here is fantastic.

Room Tip: All of the 6 bedrooms are great.
See more room tips
  • Stayed: December 2012, travelled with friends
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Thank RaJSheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NagisaBali, Manager at Villa Casis, responded to this reviewResponded 19 February 2013

Dear Beloved Guest,

Thank you for your time to wrote an comment for Villa Casis.

We hope that we could accommodate you and family for the next visit in Villa Casis.

We wish you have a great day.

Kind regards,
Nagisa Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2012

We are currently here at Villa Casis and love, love, love. Best location, staff can not do enough for you and the villa is beyond amazing. Will be telling everyone to come stay at Villa Casis. Have enjoyed every minute here with my Partner and 2 teenaged children.

  • Stayed: September 2012
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1  Thank TraceyVella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NagisaBali, Manager at Villa Casis, responded to this reviewResponded 19 February 2013

Dear Beloved Guest,

Thank you so much for your time to wrote an comment for Villa Casis.

We look forward to welcome you back in Villa Casis for the next your visit in Bali.

We wish you have a great day!

Kind regards,
Nagisa Bali

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Reviewed 12 September 2012

I stayed at Villa casis with two older daughters and we had the most relaxing and enjoyable holiday. The staff were very attentive and helpful and the villa and facilities were faultless. I would recommend this villa to everyone.

  • Stayed: September 2012, travelled with family
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4  Thank Kerrie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

me and my husband just came back from Bali for a short vacation. we stayed in different places in Bali and Villa casis were one of them.
we loved it there. They have good facilities, the staffs were very attentive and friendly, everything was clean and neat just how I imagined my getaway should be.
I would come back to this place again if I get the chance :P....

  • Stayed: February 2012, travelled as a couple
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1  Thank jeany A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

We had been a bit nervous flying to Bali and reading some of these reviews on Villa Casis. Some of the reviews sounded shocking!

This being said, must I say how much of a surprise it was for us when we arrived at the villa to be blown away by one of the best villas in Bali.

Long story short, this place was great for us. The service was great and we got along really well with the staff. The location was great (really close to beach and shops, but far enough away so you don't get hassled outside your door) and our driver was amazing too.

Loved it here and would come back again!

  • Stayed: October 2011
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1  Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Casis

Address: Jl. Mertasari No. 3, Sanur, Sanur, Denpasar 80233, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 145 Speciality Lodging in Sanur
Price Range: £13 - £1,305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa Casis 4*
Number of rooms: 6
Official Description (provided by the hotel):
Villa Casis was voted as one of the best villas to rent in Bali by the famous Conde Nast Traveller guide. We are convinced that all visitors would totally agree. Villa Casis offers the perfect base to explore Bali and its eclectic tourists’ attractions. It offers six large A/C bedrooms, all with en-suite bathrooms and designed for absolute privacy and comfort. All bathrooms are marble lined and appointed with luxurious bathrobes, face and body towels, personal spa products and hairdryer. The three upstairs guest bedrooms boost an open roofed design with king size four-poster beds, private balconies with deck chairs and hammocks. The bedrooms have pressurised hot water showers in the bathrooms. The downstairs Master room has a king-size double bed and features sliding doors to an open deck and the pool. The two other downstairs guest bedrooms have either king-size double beds or twin beds and feature sliding doors to the garden. These three rooms have both showers and a romanesque bathtub, handmade for each room in an open roofed bathroom. The guest rooms all have fitted wardrobes, a combination safe box and vanity tables. All the furniture have been designed for Villa Casis, from the bed linen made of the finest cotton, to the pillows, made of gooses’ plumes. Villa Casis has two spacious living rooms, overlooking the tropical gardens. The dining room is air-conditioned and can seat up to fourteen guests. The kitchen is equipped with the best imported cutlery, crockery and kitchen equipment, including a cappuccino machine with the famous Caswell’s coffee and teas; the best the island has to offer. An other advantage of this Villa is the Media Room which has a flat screen television, cable television service and over 1000 DVD movies. Finally, the garden and pool are a real advantage for the Villa. In fact, Villa Casis is set amongst a lush tropical garden. It has a 70 square metre (10-metre-long) swimming pool, with pool-deck and lover’s loungers. You might also enjoy the separate terrace upstair, with a sundeck and sunbathing beds ... more   less 
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Also Known As:
Villa Casis Bali/Sanur

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