I researched this villa for a few months and totally loved the outlay and 2 bedroom separate to pool and kitchen dining area in sanur . I was worried about distance from the sanur beach and main shopping area however tommy assured me we would have a phone to use all setup for taxis, food service and any issues, however that was not given . we felt isolated and totally reliant on host when we could reach him, from the minute we arrived it was clear the cleanliness was an issue , beds had been used and unchanged the day we arrived, bathroom shower broken, leaking sink , towels changed after a few days of demanding things be cleaned up and the pool is unsanitary ! Green algae and food remnants clearly visible on floor of pool, all the amenities listed on websites such as booking.com and trip advisor for this 4 star apparent villa are clearly not offered, no daily bottles of water in room, shampoo, soaps etc, no dressing gown or slippers , coffee maker broken and unusable , stove dangerous and broken, cupboards broken, the apparent spa on site is not running and don't know where that would even be, its location at the end of an alley that taxis find hard to get to , and not safe for women alone either. Whilst beautiful on website please be careful when booking this villa unless the cleanliness is seriously looked at , and some serious maintenance . I will say tommy tried to please us in the best of his ability, but for the price we could have had way better ! When we got sick, tommy refused to refund a few nights so we could look at returning to airport, very disappointed on our first overseas holiday .