We returned to this hotel as we'd had a magnificent experience here some years ago and were looking forward to ending our holiday on a high! We could not have been more disappointed! This place has really been let go. The paint was peeling off the pool & we could see no maintenance staff anywhere. The place had really deteriorated and was unrecognisable. We'd made our booking through Agoda and booked a 'Club Lumbung' room. We were confused and nervous when we were led away from Reception to a room situated amongst building works and rubble. The door was opened & we could not believe our eyes! It bore no resemblance to the light filled rooms in the photos! The beds were NOT covered in clean white linen but old orange worn out blankets and the room was musty and dark. When we questioned the fact that this was no where near the main hotel or pools, looked NOTHING like the photos and situated right next to building works, we were offered no apology by the 2 managers on the front desk. They said this was Club Lumbug and that if we wanted to be in the main part of the hotel, (as though they'd advertised there was even an option not to be!), we would have to pay for an upgrade. We were desperate enough to do this - until we were told that despite being low season and incredibly quiet at EVERY other hotel we stayed at, they were apparently fully booked and could only give us their most expensive room. To top it off, they quoted us a fee that was well above their published high season rates for the privilege! What a rort!!!! Needless to say, we walked away and took our complaint up with Agoda. Sadly it was only after many, many emails and finally letting Agoda know we had taken photo evidence that we were finally offered the full refund we'd been misled into paying. I would NEVER recommend this hotel to anyone and am very unlikely to ever use Agoda again because of this. Cheap is not necessarily best. However I will thank Paneda for helping us discover a beautiful little hotel down the road called Taman Agung - exceptionally affordable, welcoming, clean and friendly.
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- Also Known As:
- Peneeda View Beach Hotel Bali/Sanur