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“great location” 4 of 5 bubbles
Review of Mercure Resort Sanur

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Mercure Resort Sanur
Ranked #26 of 76 Hotels in Sanur
perth
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“great location”
4 of 5 bubbles Reviewed 30 January 2012

Just stayed here with my wife and 3 year old grandaughter. Nice peaceful location without the hassle of Kuta. Rooms are a little dated but hey thats Bali. Nice gardens and friendly staff, would recomend for a week to chill out,street sellers are friendly and some great places to eat near by

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scotty0165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 13 February 2012
Dear Scotty0165,

Greetings from Mercure Resort Sanur Bali.

We very much appreciate for sharing your stay at our resort. It is a pleasure to read that your holiday was memorable.

We will share your feedback concerning the room condition to our team. We have mark this issue and rest assure we will follow up this for our improvement.

It is our hope to have the opportunity to serve you better in the near future.

Yours Sincerely,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,129 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
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  • Chinese (Simplified) first
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English first
Hobart, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 January 2012

My wife and I have been to the Mercure at Sanur beach approximately a dozen times in the last 18 years.It has been sensational,almost a home away from home,and I think the great thing about the Mercure is its beautiful staff,....from Sumerta at Guest relations (he is an absolute gentleman and star) to the marvelous staff at the restaurant and Breeze Bar,we were really sad that Suwiti was moved from this area as she was a decided asset with her great smile and sense of urgency on request,the gardens and surrounds are impecable,..................however it seems that it is time to move on,as unfortunately the hotel is becoming a little tired and has been for a few years now,....we are really sad,but the accomodation needs upgrading.We will be in Sanur this March,and will call in to say hello to the beautiful staff.Greg & Linda Brown.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 8 February 2012
Dear Mr. Greg and Ms. Linda Brown,

Greetings from Mercure Resort Sanur Bali...!

We thank you for sharing your memorable stay with us. It is a great pleasure to know that you we satisfied and willing to stay at our resort for years.

We'll note very well for your feedback concerning tired hotel and upgrade accommodations. Rest assure we will take the appropriate measures to improve our hotel conditions.

Mr. Greg and Ms. Linda Brown, we do hope you will still enjoy your stay with us and grant the opportunities to serve you better in the near future.


Yours Sincerely,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 24 January 2012

we stayed here on the last leg of our journey to Bali for honeymoon. First things first i guess., this is not a good choice of honeymoon hotel. i made a bit of a mistake on this one considering the occasion, but in fairness after staying in fairly expensive hotels for the rest of the trip i was looking for somewhere a little cheaper, i probably should have just spend the extra few quid on somewhere nicer and i got what i paid for!
The pros:
The hotel staff were very nice to us,not outstanding service but adequate.
The hotel is right on the beach which was nice and quiet and we were able to have a lovely relaxing time there ( the beach itself is fine but bali to me is not a beach destination. if u are looking for fab beaches there are certainly better countries than bali for that!)
the pools- were clean and attended to when we where there.

the cons:
well i guess the hotel is pretty dated and when it is beside some much prettier and more well maintained hotel it really shows!
i really think the choice of room in this resort can dictate how good your stay may be. we had one of the better rooms and it was fine, dated, work needed to be done and would have been like heaven when i was a backpacker back in the day but for what i would want now, not really good enough even at a cheap price.
i would not stay in a place so in need of a paint job back home so kinds hard to justify staying in it even if it is in bali now.
but i guess the room did the job and that was it. no bugs or insects thank god but i can imagine maybe the guests in cheaper rooms may have genuine cause to give out.

i dont really like giving bad reviews to places because i think it will probably suit somebody and for the price i knew it wouldnt be amazing so what i will say about it is this.
for a back packer - perfect.
for honeymoon- no
for family holiday- definietly doable- just pick one of the more expensive rooms and you will be ok, but expect it is dated!

notes: i saw reviews on here that said showers were cold, i found that actually it takes a good six or so minutes for the shower to actually heat up so give it time- not great for the enviroment and wasting of water etc but hot shower does seem to be available !

the hotel could use the slow period to start updating some of the rooms, a paint job and some new furnishings would make all the difference to this hotel i think!

,enjoyed staying to an extent but probably wouldn't return! sorry!

Room Tip: pick one of the more expensive rooms
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank weebearDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 6 February 2012
Dear Sir / Madam,

Warm Greetings from Mercure Resort Sanur.

We very much appreciate your comprehensive review about the pro and contra points of our hotel. It is a pleasure to read that our staff friendliness, hotel location, and our pool cleanliness have satisfied you.

However we will mark our missteps from your expectations. Rest assure we will share your comments concerning the dated hotel condition to our team. We believe your comments will build as an encouragement to improve our performance.

It is our hope to have the opportunity in better servicing you in the near future.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 23 January 2012

I have never stayed at a more poorly run and organized hotel where the staff not only have not a clue, but no matter how many times you try to get problems fixed they can not understand or rectify the problems in anyway. Nothing has gone right since we got here. The first room was a dirty dingy rat hole that was supposed to be "refurbished"! It stank like pee in the bathroom, my family who we were traveling with, even though we confirmed bedding type were still given the wrong room. Staff have no grasp of English and when confronted with problems pass it off or blame it on other staff members. Toilet paper and toiletries we are still waiting to be restocked. Asked for ice. A hour later rang to see where it was and they told us to wait another 15 min until it has stopped ranging because they have no umbrellas. Oragnised a sterilizer because we are traveling witness a infant to be dropped off at hotel the day of arrival. When we got here, no sterilizer, they told me that there was defiantly niching dropped off for us so we had to ring the company to see where it was. It was behind the counter but they could not even bothered to look. Lazy, lazy, poorly trained staff! I am gobsmacked that accor and mercure would let a hotel like this drag down their standards so much! This place is a hole! Houskeeping can't do their job, neither can the reception staff and good luck trying to get through to room service. We tried for half a hour and ended up walking to the reception and getting them to ring because nobody answers the phone! They didn't even take the call when the manager from reception tried to get through! Linen is old and stained. The bathrooms are moldy and smelly. No do not desturb signs. Lots of bottles left in garden for days. Our wooden slat curtain fell off the bathroom window and it was held in place by a bread bag tie! Paint peeling off walls. Bad finishing to rooms. Smelly. Incompetant staff. If you want a relaxing holiday don't come here, you will spend most of your time trying to get the useless staff to try and rectify all the problems you will encounter because of there bad management and poorly trained staff. Do yourself a favor and spend a little more and try the puri santrien or the hyatt and actually enjoy your holiday instead of stressing and pulling your hair put everyday because of the sheer stupidity of the staff in this hotel. It has no redeeming qualities and I will never, ever reccomed it to anyone! Stay clear or be sorry!

Room Tip: Some refurbished rooms are older than others with very small bathrooms. Ask to look at the room befo...
See more room tips
  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank wishiwasawaytoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 6 February 2012
Dear Sir / Madam,

Warm Greetings from Mercure Resort Sanur.

Thank you for taking the time to review your current stay with us. We regret to hear that the room condition, as well as our staff service, did not meet your expectations.

Your expectations are right on the mark and we apologize that we have missed the opportunity to provide you a memorable holiday. Rest assure we will share your comments to our team for serious review and improvement.

We do hope you will grant us an opportunity to serve you better in the near future.

Your Sincerely,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elizabeth Town
Level Contributor
330 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 bubbles Reviewed 21 January 2012

The mercure sanur is entering it's middle ages with very little support. In short it is as many reviewers correctly state it is starting to show it's age. We have had 4 trips to the mercure over the past 6 years. I think ones view on this hotel now depends on what you have paid. We only paid $70 aus for the superior room, no breakfast. At that rate I have little to complain about. The room is old, the bathroom shows it's age and needs upgrading but unlike other reviews it is cleaned well, the room is cleaned well and the bed is very comfortable. We have a new flat screen tv, the air conditioner works and we are 20 meters from the pool. So we are happy. If though I was paying the normal tariff I would be rating this place a 3 star.
The garden is very nice, well maintained with mature plants, the beach is ok, it is clean but sanur beach is like most of Bali,s beaches just an ok beach, nothing special. The beach is well maintained in this area. The pools are fine, there are two, one by the restaurant with 10 comfortable lounges, the other larger pool is abot 60 m away. It has over 30 beach chairs to lay on. I looked carefully at the tiles looking for the muck a previous reviewer talks about, we found none, they looked clean to me. The pools are ok, I have seen worse, and we travel a lot, a minimum Of 6 weeks a year in se Asian countries. the only negative is the pools were constructed many years ago and thus are of older style, not like the modern infinity pools or large lagoons of the 5 star hotels. For us they more than served the purpose.
Re geckos and Mosquitos, that others have mentioned, we were not hassled by them, saw very few but in the wet season in a tropical climate these things are expected!
One tip, there is a varying quality of rooms, the deluxe rooms are definitely better. I would not stay in the 3rd floor rooms at all. Request a room closer to the pool and one that has the new
tv,s. If you get this place at a good price and get a better room take it but if you are paying near the rack rate I,d look elsewhere. I think the mercure sanur needs to make a decision to either drop it's rates to match the age of the place or to renovate!

Room Tip: Request a room near the pool.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dbfun48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, 6 February 2012
Dear Sir / Madam,

Warm Greetings from Mercure Resort Sanur.

Thank you for sharing again about your stay at our resort. We are delighted to hear that the hotel cleanliness has met your expectations.

We very much appreciate your feedback concerning the aging of our hotel as well as the rate. We will review your comments with our team, and rest assure we will take the appropriate measures for our future improvement.

We are waiting to welcome you again for another stay in Sanur.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Sanur

Property: Mercure Resort Sanur
Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Spa Hotel in Sanur
#18 Family Hotel in Sanur
#20 Luxury Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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