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“Great hotel for a perfect getaways”

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Mercure Resort Sanur
Ranked #28 of 82 Hotels in Sanur
Reviewed 27 June 2012

I've stayed at Mercure for 2 nights, with everythings are exceed my expectation. Nice and clean room in bungalow style. Friendly staffs with smile and always ready to help. Very nice private beach, pools, and sorounding with trees and this is really a resort. Only one little annoying is i've to wait until 2 hours to get my room ready, and there are 3 to 4 families have to wait for hours.

  • Stayed: June 2012, travelled with family
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Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Charless2012,

Warm Greetings from Mercure Resort Sanur

We very appreciate your feedback regarding your stay with us. It is always a pleasure to hear that your stay was memorable.

We apologize for the inconvenience you experienced during your check-in time. Kindly assure we will share your comments to our team for our future improvement.

We hope on your next visit, you will have even more pleasant stay.

Best Regards,
Mercure Resort Sanur Team

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1,217 - 1,223 of 2,436 reviews

Reviewed 24 June 2012

We stayed 4 nights at Mercure and were so happy we chose this Resort. We were pleasantly surprised at how beautiful the gardens and pool area was. The staff were all so friendly, the service was great, and we were close to everything we needed. The beach area is one of the nicer ones along this stretch of Sanur.
We were originally concerned after reading some negative reviews about Mercure. It is a large resort with massive landscaped gardens, so I assume it was one of the original resorts in Sanur. Consequently it could possibly use a bit of a facelift, but this did nothing to change our opinion that it is excellent value, friendly, convenient, and a resort that we would come back to again without any hesitation.

  • Stayed: June 2012, travelled with family
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2  Thank Steve126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Valued Guest,

Warm Greetings from Mercure Resort Sanur

We truly appreciate your positive comments regarding your stay with us. It is always delightful to hear that your stay was memorable, and that you are willing to come back.

We are waiting to welcome you again for another wonderful stay with us.

Best Regards,
Mercure Resort Sanur Team

Best Regards,
Mercure Resort Sanur Team

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Reviewed 23 June 2012

My (new) wife and I stayed here with our little boy (who is nearly 2) on our honeymoon.
We arrived quite late at night and found the staff and the room to be very welcoming. We had a good sized room and with a balcony and it was clean and cool!.

The next morning we had a little explore around the resort which was very quiet - perfect if you want to relax, although we'd have preferred it a little livelier if truth be told. All the pathways were clean and easily navigated and the 2 pools well looked after.
Although the children's pool was too deep for our soon to paddle in... good job there was the beach!

The hotels area of the beach was very clean and there is a nice little beach bar to get snacks and drinks.
There is a small (pricey for Bali) shop and travel desk in the main building.

Location wise the hotel if at the far end of the resort but there is a free bus to Sanur several times a day. There is also a few nice places to eat just out the front of the hotel (as well a taxi drivers who if you're like us, you won't need). If you head north out of the front or back of the hotel you won't have to walk far to find some other eateries and bars.

In summary, if you want a quiet place to stay on Bali the Sanur Mercure would be well worth considering.

  • Stayed: May 2012, travelled with family
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Thank Mattf810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Mattf810

Warm Greetings from Mercure Resort Sanur

We very much appreciate your sharing regarding your last stay with us. It is always a pleasure to hear that our guest's stay was memorable.

We believe that this feedback will serve as an encouragement to all of our staff and continue to improve the quality of our service.

Thank you again, and we are waiting to welcome you again in our resort, soon.

Best Regards,
Mercure Resort Sanur Team

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An Accor traveller
hobart
52
Reviewed 20 June 2012

  • Stayed: June 2012, travelled as a couple
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1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 6 July 2012

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Reviewed 15 June 2012

First all we have ordered a deluxe room with a promotion that 20% of total room payment (for 9nights what made 1,6 million rupiahs) what we can spend for hotel services such restaurant, spa, room service,... After arrival we have been told that we have only 20% discount on purchase on any of the hotel service... During the check out time we have found that, we really had the first option, and we had almost 1,5million remaining balance to spend, so we went straight to spa took the most expensive package, got to restaurant and spend what we should during our stay...

In spite of this we had really pleasant stay and everything else has been excellent.

Positive:
- location (quiet, 15min walk to center, directly on the beach)
-very clean area with beautiful garden, swimming pools
- deluxe room (217), on the first floor, has very big and comfortable bed
- very friendly staff
- very good breakfast (omelets, waffles, pancakes, crepes, soup, good BB as for Asian also for European customers)
- spa (reflexology and stone massage was amazing)
- restaurant (great Cheese burger
- Departure lounge
- many Internationale TV channels (very good signal)

Negative:
- during arrival -misleading information regarding our 20%...
- very bad internet in the room, in the morning it was working ok but after 9am it was disaster...


Taxi is expensive in the hotel, better to walk out and in front of the hotel is taxi service..
Prices of taxi approximately:
hotel - Sanur center - 15 000
hotel - Kuta center - 60 000 (during night 70 000)
hotel - Legian beach - 70 000
taxi for one day - 450 000 to 500 000 rupiahs

Room Tip: deluxe room - on the ground floor in the cottage with wooden floor n 124 with small private garden...
See more room tips
  • Stayed: June 2012, travelled as a couple
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5  Thank felllicita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 18 June 2012

Dear felllicita.

Warm Greetings from Mercure Resort Sanur Bali

We very appreciate your comprehensive comments regarding your stay with us. It is truly delightful to hear that your stay was memorable.

We hope on your next visit, your stay will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 13 June 2012

  • Stayed: June 2012, travelled with friends
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2  Thank Collette69
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 18 June 2012

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Reviewed 12 June 2012

Upon arrival we were given a room that had not been renovated (torn lamp, shower nozzle broken, toilet continuously running and refilling) and at 9.00pm at night not what you want to hear. We spoke to reception and eventually received a renovated room which was definitely better, with a balcony and a view overlooking the pool. Overall hotel is a bit tired in places but they are continually renovating rooms and you can see that they are working continuously to improve the condition of the rooms. The gardens are beautiful and well maintained, the pool area is fine all the sun lounges are new. The staff are helpful and polite. I would recommend this hotel we had a great stay right on the beach and plenty of restaurants in close walking distance.

Room Tip: Make sure you get a renovated room
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  • Stayed: June 2012, travelled as a couple
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1  Thank Cruisin57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 18 June 2012

Dear CruisinTheVines.

Warm Greetings from Mercure Resort Sanur Bali

Thank you for sharing your wonderful stay in our resort, as well as your remarks on our room condition and our renovation progress. It is always a pleasure to hear that our guests were satisfied.

We are waiting to welcome you again in your incoming holidays.

Best Regards,
Mercure Resort Sanur Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari, Sanur, Denpasar 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#15 Family Hotel in Sanur
#17 Romantic Hotel in Sanur
#22 Spa Hotel in Sanur
#24 Luxury Hotel in Sanur
Price Range: £47 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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