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Mercure Resort Sanur
Ranked #25 of 78 Hotels in Sanur
Reviewed 30 December 2012

  • Stayed: December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Shirley K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 11 January 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,059 - 1,065 of 2,310 reviews

Reviewed 30 December 2012

We stayed for one night as Accor members but we wished we hadn't; it's just awful. Checkin (2 1/2 hrs after we arrived!!!) was painfully slow. Our two booked rooms turned into one, then the childrens' beds arrived only after two phone calls to reception, 3 hours after checkin and then again 6 hrs after checkin. Then they wanted to charge us for the extra beds. In the end they were complimentary.
While we waited in the heat at reception for our room to be ready, we saw other unhappy guests try to sort out problems too. There were a steady stream of them.
So, we were all jammed into one small room which has seen better days. Bathroom had chipped tiles and mould. Hot water arrived when it decided to, not very often. The smell coming from the bathroom was unpleasant.

The final straw was when one of us turned out a light on the other side of the room and somehow it killed our laptop power supply, mid-way through typing a very bad review for this hotel!! We couldn't believe it.

This is not a cheap hotel. Mid-range, but we certainly have had better stays in hotels with less stars.

The main pool is fantastic; great design but no guests. We think that the 100% occupancy that took our "other" promised room was not true. There was simply no-one around. It couldn't have been full. Breakfast not busy either but food is what you expect from this level hotel; basic but well-cooked and well-presented. The tables not clean though.

Lunch: we couldn't get service at the beach tables for a meal so we ordered ourselves from the bar. no staff to be seen.

Hawkers to the right of the hotel were scary. It is a causeway that, once you're on it, there's nowhere to go but be hounded by rude, bossy vendors unlike any others we've come acorss (outside of Kuta). When we politely refused to "have a look" we were grumped at & abused, not in English but we got the clear message. As I was with two small children & no husband, I was frightened. And only metres from the hotel. It was not a good experience, and we've seen a lot of Asia.
Don't go there. This hotel has seen better times. It's simply dreadful.

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank AussieTravellers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 11 January 2013

Dear AussieTravellers4,

Dear Apec,

Warm Greetings from Mercure Resort Sanur

Thank you for taking the time to tell us about your experience at our resort. We are sorry that your experience, especially related to the hotel condition and our staff service, did not meet your expectations; please allow us to express our apologies.

Your comments have been brought to our attention and rest assure we will share it to our team for future improvement.

We hope to have the opportunity to serve you better in the near future.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 29 December 2012

I stayed here after having 8 days at the Bali Club Mirage. I was not dissappointed as I stayed here a few years ago. The hotel does need to tighten up on small things which can be very annoying. Poor quality pool towels and very hard to get more than one! Plugs in rooms don't always work. Light blubs changed when not working, bicycles up graded. I loved the childrens pool last visit but did not sit there this time as the staff did not keep it clean, not the pool but surrounding lounging area. The deck chairs covered in ants and all needed a good clean. Room service excellent, timely served and what great valve for money. Internet free and worked. I had room 169 close to beach and other pool . I did not eat once in resturant as I have always found the Mecure very expensive for dinning. I love the location of this hotel and it's still good valve.

  • Stayed: December 2012, travelled solo
    • Value
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Thank LoveBali53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 11 January 2013

Dear LoveBali53,

Warm Greetings from Mercure Resort Sanur

We very much appreciate for taking your time to share about your recent stay with us. It is always a pleasure to receive a positive feedback.

We will share your comment related to the pool towel condition. We also appreciate that you have brought your concern on the pool cleanliness to our attention. Rest assure that we will take the appropriate measures to improve this condition.

Thank you again, and we hope your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 29 December 2012

This is our 3rd time in this hotel and it never disappoints us. The staff are friendly, the room is clean and quite spacious and I am writing this using free wi fi.
The hotel is located in a quiet part of Sanur. The beach is really clean and although the hotel is fully booked it doesn't feel over crowded, there is no problem getting a sunbed nr the pool or on the beach. I would highly recommend this hotel and do not understand how it is so far in the ratings on tripadvisor.

Room Tip: 222 and 220 r good rooms
  • Stayed: December 2012, travelled as a couple
    • Value
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Thank Jackie2102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 11 January 2013

Dear Jackie2102,

Warm Greetings from Mercure Resort Sanur

We very much appreciate for taking your time to share about your recent stay with us. We are truly delighted to read that your stay was flawless.

We are waiting to welcoming you again, and we hope that your next stay will be event more pleasant.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 27 December 2012

Nice atmosphere, lovely grounds and facilities. Shops, restaurants etc close by. The only things we could fault were 1. checkin was a bit slow and having to complete some details that were already on computer record (or should have been from membership details done at booking time) 2. powerpoint in room low dowm on floor under desk rather on wall.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Apec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 9 January 2013

Dear Apec,

Warm Greetings from Mercure Resort Sanur

We very much appreciate for taking your time to share about your recent stay with us. It is always a pleasure to receive a positive feedback.

We will share your comment related to the check-in process, as well as the internet connection with our team, for further review and follow up.

Thank you again, and we hope your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2012

A perfect place to stay relax with family, with beautiful beach of Sanur. Cottages in the green park with tropical flowers. A swimming pool facing the white-sand beaches, and wide ground under the the group of trees, where childrens can play, and outdoor chairs for relaxation, seeing the see. Some traditional boats guest can ride around the beaches.

Room Tip: Closer to the beach is better
  • Stayed: November 2012, travelled with family
    • Value
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Thank Risfan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 9 January 2013

Dear Mr. Risfan M,

Greetings from Sanur!

We very much appreciate your review about your recent stay at our resort. It is very delightful to hear that your stay was memorable.

Thank you again, and we hope your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 22 December 2012

Stayed in the family rooms at the Mercure Sanur. First trip to Bali! Awesome family holiday. Took my 5 children. Everything was superb. Very happy with rooms, service, facilities the whole stay was great. 12 days of relaxing bliss.

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mumma2many
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 9 January 2013

Dear Mumma2many,

Warm Greetings from Mercure Resort Sanur

We very much appreciate your review about your first stay in Bali at our resort. It is always a pleasure to receive a positive feedback.

We are looking forward to welcome you again, and we hope your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#19 Spa Hotel in Sanur
#20 Luxury Hotel in Sanur
Price Range: £45 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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