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“Great place with immersive nature feel”

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Mercure Resort Sanur
Ranked #27 of 79 Hotels in Sanur
Reviewed 14 May 2013

Great seaside hotel with lush bushes surrounding the bungalows. The place has a very strong nature feel about it, with all walkways and different parts of the hotel made of natural-looking stones and gardens everywhere. All these are surely a treat to the eyes and mind, as the hotel has very nice-looking rooms and lobby, all far from the noises of the city.

Due to its immersion to nature, it's quite understandable that cleanliness is quite of a noticeable problem with the hotel.

Aside from that, the hotel comes with many activities we can do. Yoga, spa, cycling, or just walking around in the beach (which, by the way, could have been utilized more as a place to relax for the hotel's patrons).

Rooms are spacey, with large windows that helps it to fit in more properly with the natural surroundings. Indonesians may be at trouble, though, due to the absence of a water spray in the closets.

Overall, the hotel offers a retreat that is very calming with a deep nature immersion.

  • Stayed: March 2013, travelled with family
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1  Thank MPandu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 16 May 2013

Dear MPandu,

Warm Greetings from Mercure Resort Sanur

Thank you for sharing your wonderful stay at our resort. We are glad to read that your stay was flawless.

We are waiting to welcoming you again, and we hope that your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

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1,024 - 1,030 of 2,379 reviews

Reviewed 13 May 2013

Location of this hotel is great. Beach front. Surrounded by lush tropical garden.
However, we found service and cleanliness need to be improved. The building is an old hotel. We found some mark on the wall. The sliding door of the room we first allocated was not able to close properly. Then we requested to move to other room which is better this time.

  • Stayed: May 2013, travelled with friends
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Review collected in partnership with Accorhotels.com
1  Thank Jendora582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 16 May 2013

Dear Jendora582,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to tell us about your experience at our resort.

Your concern related to the room condition has been remarked for our further review. We believe that this will serve as an encouragement to our team to move forward our service and prevent future occurrence.

It is our hope that you will grant us the opportunity to serve you better in the near future.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 9 May 2013

A very pleasant stay with great breakfast. Lovely location and good facilities for a family trip, especially the free bikes. Gorgeous trees to lie under on the beach but not enough cover at the pools,(none near the kiddies pool.) Staff not as friendly as other resorts. Good value for money.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank Victoria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 16 May 2013

Dear Victoria G,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to share about your recent stay in our resort. Your feedback related to the service of our staff is highly appreciated, and rest assure we will treat is as our reference for further improvement.

We are waiting to welcoming you again very soon, and we hope to attain the opportunity to serve you better in your next visit.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 7 May 2013

Beautiful location, gardens, pools, beach is clean, staff very helpful. Would love to stay there again! Nothing was a problem for the front desk staff who assisted us up to the end of our stay. Great service overall. The hotel is located in the quieter part of Sanur which suited us. We booke a snorkeling and turtle island trip with the guy from the hotel (at yhe beach) which was great and good value. Have to say, I was impressed with their service. Thank you all.

  • Stayed: May 2013
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1  Thank LittleMsMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 16 May 2013

Dear LittleMsMe,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to share about your recent stay in our resort. We are glad to read that you were satisfied and willing to return for your next stay.

We are waiting to welcoming you again very soon.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 7 May 2013

Well situated within easy reach of local bars and restaurants. Helpful and friendly staff. Lovely room in pretty grounds with private beach. Free shuttle bus into town. Would definitely stay here again

  • Stayed: June 2012, travelled as a couple
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1  Thank Marion560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 16 May 2013

Dear Marion 560,

Greetings from Mercure Resort Sanur

We truly appreciate your comment about your recent stay at our resort. It is a pleasure to know that your stay was enchant.

We sincerely hope that your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

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Reviewed 4 May 2013

Our trip to Bali began at the Mercure Resort In Sanur. All we requested was that it have a queen or king bed. We arrived in a rain storm and were greeted with umbrellas and smiles and assistance to our room. Our room was right by the beach with a king size bed. Our stay was terrific. The staff is friendly and helpful, the food very good, the grounds are beautiful, and location excellent. We have read the other reviews. It all depends on what you are looking for. The rooms are a little dated, but large and comfortable with great balconies. And everywhere we travel, people always seem to complain about the bathroom showers. We have travelled a bit and have found so many places we stay the floors get wet outside the showers. We did not have this problem in our room, but my suggestion is to put a towel down before you shower. Unfortunately this is not eco wise as you will go through more towels. We thought the lobby was beautiful. The resort provides free transportation into areas of town many times during the day, (although we walked everywhere) and they have an excellent company situated in the lobby that provided us with one of the best tours and tour guides (Thank you Gustav and Aerotravel) we have been on.

We highly recommend the Mercure Sanur. You won't be disappointed. - RJ and Paula

Room Tip: Ask for a room near the beach.
See more room tips
  • Stayed: March 2013, travelled as a couple
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2  Thank RJ R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 16 May 2013

Dear R J R,

Warm Greetings from Mercure Resort Sanur

Thank you very much for sharing your memorable stay with us. It is truly a pleasure to hear that your stay was flawless.

We are impatiently waiting to welcoming you again for another stay very soon.

Best Regards,
Mercure Resort Sanur Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2013

This is the worst hotel i've ever stay at! On this trip i didn't inform about the renovation they performed, so the lobby was closed and we have to enter the resort via small lounge which i don't think it's a proper hotel lounge. The ts room kind of dark which made me afraid of the insect or bug who can easily slip on the couch and bed. The worst part was the bathroom. It's really hard to open/close the door since is a slide folded type and to make it worsen the water splat from the shower made the wooden door ruined. There's no split level on the shower area to prevent water splash all around. The front door also couldn't close fit since the hinge it's not perfectly attached. There's a hole at the bottom side which can allow small animal and insect get through your room very easy. Horrible!
The plus point are the pool & beach are clean. The breakfast also good & the staff also very friendly.

  • Stayed: April 2013, travelled with family
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1  Thank Medusafairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded 16 May 2013

Dear Medusafairy,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to tell us about your experience in our resort. We are sorry to read that our service didn't obtain your pleasure. Please allow us to express our sincerest apology.

Rest assure that we are reviewing your comments and perform necessary actions to prevent future occurrence.

It is our hope that you will grant us the opportunity to better serve you in the near future.

Best Regards,
Mercure Resort Sanur Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#21 Spa Hotel in Sanur
#22 Luxury Hotel in Sanur
Price Range: £47 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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