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“Relaxing stay”

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Mercure Resort Sanur
Ranked #26 of 78 Hotels in Sanur
Brisbane
Level 5 Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Relaxing stay”
Reviewed 29 November 2013

Stayed a week here on a short trip to Bali.

Good location on Sanur Beach and as it is not a large hotel it was very quiet during our stay.

The hotel restaurant is fine but we thought there buffet breakfasts and diners had a limited range of choices however it is only a short stroll along the beach to many options for dining at all times of the day.

The hotel could do with a bit of an update as it does show its age and whilst we were in a deluxe room which was very big it did need a freshen up.

We found the staff very friendly and helpful at all times.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank morobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 2 December 2013
Dear Morobe,

Thank you for taking the time to write your review.
We have started our maintenance and update program.

We hope to see you again on your next visit.


General Manager
Mercure Resort Sanur
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Traveller tips help you choose the right room.   Room tips (297)
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English first
Petaling Jaya, Malaysia
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 25 November 2013

I enjoyed my stay in Mercure, Sanur very much. It was in an idyllic setting. It has a beautiful lobby and lovely furniture. Then it moves into the rooms which are in a villa set up. Comfortable titled floors and lovely balcony that overlooked the pool. I was in 291. It was a comfortable room.

Great variety of food. The buffets were actually quite good, thought ala-carte menu is expensive (RP 60,000 - 115,000). I enjoyed the breakfast spread, breads, fruit juices and omelets.

The shower in the bathroom was not so hot. Bathroom had a nice mirror and sink. The hotel is sprawling and very green.

Room Tip: Get rooms overlooking the pools.
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janarthani A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 26 November 2013
Dear Janarthani A

Thank you for taking the time to write your review. Our new chef has settled in well. We now offer 7(seven) different buffets from The Traditional Babi Guling on Tuesday to a seafood BBQ on Friday and have proved very popular.


General Manager
Mercure Resort Sanur
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Trowbridge, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 November 2013

My husband and I stayed in this hotel for 2 nights on a very short trip to Bali from Singapore. We both agree that this was the most relaxing and enjoyable couple of days that we have ever had on holiday. The resort is a little bubble with incredibly friendly, helpful staff and wonderful, affordable food and drink.
The rooms were not 100% up to scratch, but the bed was comfy, and the room service excellent. And to be honest, in a place like this, you're mad if you want to be spending lots of time in your room - get to the beach and enjoy the gorgeous weather!
My only criticism, is that when we checked in, we were asked to pay $100 on a card to cover any bills that we incurred whilst there. When checking out, we expected our bill to be taken off that amount amount and any difference paid by us, or refunded. However, we were then told that we had to pay for the bill in full, and instead the $100 would be refunded to us in due course. Not very professional at all. At this point, the language barrier seemed to become a problem, and our taxi arrived to take us to the airport so we could not pursue or argue the point.
Despite that hiccup, we both can't wait to go back and spend a lot longer there.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsM291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 24 November 2013
Dear MrsMilne,

Thank you for taking the time to write your review. In regards to the incidental credit card charge requested upon check in, this is an Accor standard and i apologize that it may have been not translated to you correctly.

We look forward to welcoming you back.


General Manager
Mercure Resort Sanur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Sanur

Property: Mercure Resort Sanur
Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#19 Spa Hotel in Sanur
#21 Luxury Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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