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“All things considered this is definitely an average hotel”

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Mercure Resort Sanur
Ranked #27 of 79 Hotels in Sanur
Reviewed 11 July 2014 via mobile

I will start with the good: Nice location (all taxi drivers know it and only 30 mins from the airport) and very pretty upon arrival e.g. Coy carp ponds everywhere, frangipani trees, spa music gently playing. Our room was right opposite the spa which unfortunately we didn't get to try. We were offered breakfast buffet but at 15USD per day I thought that was a complete joke so didn't bother. There is an on site shop which is expensive but has essentials. A free shuttle bus leaves 9 times a day to the local supermarket which was handy. Rooms nice enough, comfy beds and BBC News on tv. Shower good pressure and 2 bottles of water left in room everyday. Also had some chocolates and flowers on arrival as we were on our honeymoon. Staff friendly too. The pool area is nice and backs out onto Sanur beach. You are given a towel card per person too. They offer daily yoga classes plus activities on the beach but we didn't get round to doing any of them.

Now the bad, taking all these into consideration this explains my 3 stars. Ants in the room! And this included the fridge and bed and they bit you all over in the night!! And it wasn't just us who were attacked as we noticed all guests had bites on their backs and thighs! Fridge also luke warm... Rooms not soundproof so if you were lucky enough to have some rowdy Aussies living next door like us then expect to be woken up at 4am everyday. Only 1 bath towel provided per person which is not enough. We ate lunch by the pool a couple of days and have to say that food was God awful and we were glad we had not booked breakfast! (Go to somewhere on the beach much nicer and cheaper!) service also extremely slow! We asked room service for some bowls so we could eat our cereal and this inane task took 45 mins only for 2 spoons to be sent.. Sanur beach although nearby is not very nice and be aware you won't see the sunset here. Seminyak is waaaay better and cleaner and a beautiful sunset! Concierge outside is extortionately overpriced. Exit the hotel, turn left then left again (near Bali Scuba) and hail a Bluebird cab which works on a meter and will halve your cost! The amount of pool Sun beds is ridiculously low, only 8 beds so be early or forget it and resort to the beach. I must add that there is a nice breeze from the sea so you won't be too hot. There is also another pool in the hotel but it is filthy, the fountains weren't working and ant nests were everywhere so we left after 5 minutes.

To sum up: it wasn't terrible but it wasn't amazing either and Sanur is very quiet. Next time I visit Bali I will stay in Seminyak and go for a higher standard of hotel as personally, these faults were not ones we could ignore.

Stayed: July 2014
4  Thank Elmo1989_03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded 15 July 2014

Dear Elmo1989_03,


We sincerely appreciate you taking the time to send us or provide us your feedback. We're concerned with the satisfaction of our guest and your feedback is of great value for us.
We hope you will give us the opportunity of welcoming you again in our resort.


General Manager
Mercure Resort Sanur

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773 - 779 of 2,374 reviews

Reviewed 9 July 2014

We stayed here in May and absolutely loved it, few minor issues first with the pre-arranged extra beds needing to be requested a few times and also a miscommunication issue regarding the kids 'free' dinners but other than that we couldn't fault and would definitely stay there again. The food was excellent, kids loved the pools and the place was always clean and well maintained. Staff were all very friendly and accommodating and the private stretch of beach is great!
Absolutely loved it!

  • Stayed: May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Rikki-Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded 13 July 2014

Dear Rikki-Lee A,


Thank you for taking the time to tell us about your experience at the Mercure Resort Sanur. We hope you will give us the opportunity of welcoming again in Mercure Resort Sanur.


Sincerely
General Manager

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Reviewed 8 July 2014

This hotel is on a secluded stretch do Sanur beach. It is quite large but without that sense of being lost in a massive hotel. We had our wedding here in 2006 and it was magic. On returning for a visit they now have a beach bar and the two pool areas still look great. Rooms are spacious, would definitely recommend for families..or anyone considering getting married in Bali...a beautiful marque on the beach complete with dance floor was spectacular.

  • Stayed: August 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank juliazPerthAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded 10 July 2014

Dear JuliazPerthAustralia,

Thank you very much for posting your review and we still do around is weddings a year and we were glad you returned.

Sincerely
General Manager

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Reviewed 7 July 2014

The place does need a fresh coat of paint, but nonetheless we found it very clean and very relaxing. The food for lunch was just superb and simple ( I love Indonesian food). The help for a hospital trip from exception was extremely good and we are grateful.

The walk along the beach to other resorts and restaurants and bars is excellent and all nearby resorts offer good value evening drinks etc and it is very enjoyable walking back to the mercure.

The two pools are sizeable and could be axel lent but do need a bit of tlc.
The rooms were cleaned nice and early each day which we always like.

Room Tip: Rooms down towards beach have a view if you need one but the privacy of the verandah elsewhere was v...
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank spiredc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded 10 July 2014

Dear Spiredc,


Thank you for your post. We were happy to help and glad you enjoyed your stay. See you soon.


Sincerely
General Manager

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Reviewed 7 July 2014

Great place to stay, clean room, fridge and safe box in the room free of charge. You get free bottle of water and coffee in the room every day. The air-condition is perfect without any noise. The TV in the room provide a wide range of channels. The Hotel has two pool areas and direct access to the beach. You get pool towels you can take to the beach were you could make use of the loungers.
The staff is very friendly and provide a great service. The stay include breakfast, which is a great breakfast buffet with a wide range to choose from, give you a great start of the day.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Teddy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded 10 July 2014

Dear Teddy B,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely
General Manager

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Reviewed 4 July 2014

I have been lucky to spend one night and one day in this hotel. I can tell without exaggeration, that this will remain the best stay I ever had in hotel. So sweet, so tender. Hope I'll be back one day

Stayed: July 2014, travelled solo
Review collected in partnership with Accorhotels.com
Thank Nicolas_Jacquelot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded 7 July 2014

Dear Nicolas J,


Thank you for your review. We were to assist we look forward to your return soon.


General Manager
Mercure Resort Sanur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

The Mercure is a much larger hotel than we would normally stay in as we prefer small intimate places where you get to know the staff well and are guests rather than a room number, but I must admit that the staff at the Mercure were very pleasant and helpful and we had a good stay.
The units are in blocks of four and I noticed that there were a number of Lumbung style bungalows. The grounds are mature with many large trees which give good shade, the beach area is particularly pleasant as you can relax under the trees or on the beach in full sun, as well you can swim in the sea at high tide.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Helen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded 7 July 2014

Dear Helen E,


Thank you for your post. We were happy to help and glad you enjoyed your stay. See you soon.


General Manager
Mercure Resort Sanur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#21 Spa Hotel in Sanur
#22 Luxury Hotel in Sanur
Price Range: £46 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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