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“Not Up to Expectations”

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Mercure Resort Sanur
Ranked #26 of 76 Hotels in Sanur
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2,193 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (287)
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English first
Malang, Indonesia
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 September 2014

Bali offers a lot of great thing for tourist. Mercure Sanur is one of them. Good hospitality and the facility makes every guest feels like home. Unique concept of the room makes this resort a little bit different than the other hotel

  • Stayed September 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Paksi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 2 September 2014
Dear Guest,

We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 September 2014

This was our second visit to this hotel, having stayed here for 3 nights in august 2013,. We were not disappointed in the slightest, from the moment we checked in, which was smooth, fast and efficient, we knew we had made the right choice. There really isn't anything not to like about this hotel , clean tidy spacious rooms , right on the beach , plenty of sunbeds at anytime of the day , yes it is a little dated , but no more so than the 'Hyatt' at a third of the cost , and it is a little walk to the main drag, but there are plenty of taxis and bemos running up and down, they even have a shuttle bus , 6 times a day to the main drag. All this at travelodge prices. We have just booked our flights for 2015 and will be staying here again next year , Thank you for such a wonderful holiday

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank DARYL N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 2 September 2014
Dear Guest,

We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malang, Indonesia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 September 2014 via mobile

Check in : we reserved 4 rooms and only three rooms are ready. But we got free upgrade to deluxe. Yeay.
Food : the breakfast menus consist of bread, salad, juice, milk, cereal, egg station, bacon, sausage, crepes and 3 various asian menus. We have to ask for white rice to the waiter. I do hope for more various food for us indonesian.
Room and bathroom : quite spacious, clean and modern, i like it.
Pool and park : like it a lot because it has children pool. The park and surroundings is green and shady.
Activities : my kids love the kidsclub. It also has various sport activities such as table tennis, cycling, yoga, jogging track, etc.

Over all : it's a good stay. I will definitely come back

Stayed September 2014
Helpful?
Thank Rialoekito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 2 September 2014
Dear Guest,

We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ruthin, Wales uk
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 August 2014

Stayed here for 14 nights in August 2014. Requested a room close to the beach and we were not disappointed. Had a part pool view from balcony and part sea from front door.
There are 2 decent sized swimming pools which open early so you can have an early morning swim before breakfast. Our room was cleaned daily and towels also daily.Water provided as well, a bottle per person. We had breakfast, plenty of choice and well presented but went out each night to eat in the local restaurants. The gardens of the hotel are very well maintained, with flowers in abundance.The gardeners are constantly weeding and watering.! The beach is very clean and sun beds aplenty, no need to put down towels at the crack of dawn!! The rooms come in blocks of 4 , 2 up and 2 down with a thatched roof. Downstairs rooms have a patio whilst the upstairs have a decent sized balcony. There is a spa in the hotel, but we didn't use it, we used the ladies on the beach for massages, excellent and cheap. There are many restaurants nearby, within walking distance for breakfast and evening meal. Taxis are cheap which will take you into the centre of Sanur where you will find loads of shops and restaurants. The Sanur is very quiet and not a lot to do at night, so it is better to go out to eat many restaurants have live music. Also there are lots of kite surfers which made swimming a bit tricky, especially as the tide goes right out in the afternoon, so making it. Impossible to swim. All in all though, I really enjoyed my stay at the Mercure and would definitely stay there again.

Room Tip: The suites are very spacious with 2 bathrooms, bunk room and a sitting room as well as a large bedro...
See more room tips
  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank HilaryW256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 1 September 2014
Dear Guest,

Thank you very much for your kind words. We have just put in 12 swimming bought buoys in front of the beach to try and keep the kite surfers and jet ski's away from the swimmers. We hope it helps.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2014 via mobile

Located in a quiet part of Sanur, with a huge garden and beach, you forget that this is a hotel with more than 100 rooms. Food was good, spa a bit pricey, free transfer to supermarket is provided. Room was excellent, especially the bathroom. Perfect choice for couples or families.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank palakon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 1 September 2014
Dear Guest,

Thank you for your review. Great alternative to our professionally trained spa therapist are our local ladies who are located in front of the relaxation and meditation on the northern end of our beach.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jimbaran, Bali, Indonesia
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 August 2014 via mobile

Nice hotel almost like staying in a secluded village however the decor was now a little worn and the AC was not powerful enough, was sweating most of the night, nice pool with fountains, was bit put off using again due to the lack of sleep

Stayed August 2014, travelled with friends
Helpful?
Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, 29 August 2014
Dear Guest,

We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Resort Sanur

Property: Mercure Resort Sanur
Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Luxury Hotel in Sanur
#18 Family Hotel in Sanur
#18 Spa Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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