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“new standard in Bali 5 star”

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Sudamala Suites & Villas
Ranked #7 of 76 Hotels in Sanur
Certificate of Excellence
Adelaide, Australia
1 review
“new standard in Bali 5 star”
5 of 5 bubbles Reviewed 21 June 2012

I've been to Bali many times and stayed in some wonderful accommodation but Sudamala Suites and Villas is a real stand out. It has features you would expect - great bed, courtyard garden, large rooms, beautiful indoor/outdoor bathroom, pool, spa, fabulous breakfasts, close to bars and restaurants, etc, etc....... but what makes this special is the unbelievable service. Monica the Operations Manager has worked in 5 star hotels in Melbourne, and it shows. She has trained the staff to understand, predict and meet all expectations with good humour and charm. By far one of the best luxury accommodation experiences in Sanur.
Donna & Penny

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
Thank DonMayPenMun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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735 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Ottawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 June 2012

We went to Sudamala for our honeymoon along with 2 other couples and we absolutely loved it, and here are the reasons why:

- our room was gorgeous, the bathroom was very modern, we even had a chocolate cake waiting for us for our honeymoon.

- The service is impeccable, you can really tell that this resort prides itself on their service and you can feel that it is important for them to please their customers. Every time we woudl pass by a member of the staff they would great us politely, everytime we asked for anything it was done right away.

ex: we checked out at 5am in order to catch our flight in time, and they had prepared a doggy bag with our breakfast as the kitchen didn't open until later.

- the breakfast was amazing: first they start you off with fresh fruit and a freshly squeezed fruit juice, then coffee (cappuccino, latte or expresso), then came some croissants and other pastries (all you can eat), only then came the main course which was a choice of bacon and eggs, rice porridge and soup and I forget the last one.

- The resort has a great traditional balinese feel to it, from the live balinese music played in the morning, to the traditional art and statues all around the resort, great touch.

If you are looking to have a very relaxing time in Bali, away from all the hustle and bustle, this is the place to be, the resort is not too big which made our stay just perfect.

  • Stayed May 2012, travelled as a couple
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Helpful?
7 Thank sylvain411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 21 June 2012

My wife and I had a few days to get away without the kids and found this beautiful hotel via trip advisor. Following the mostly favourable reviews, we booked a few nights in one of the upstairs suites through wotif.com. I'd been to Bali years ago and remembered the chaos at DPS airport, so I emailed the hotel prior to our arrival and they organised return airport transfers for us. It was very reasonably priced and comparable to local taxi fares...... the difference was a very polite driver met us with a clearly marked sign, bottles of spring water, and refreshing face towels...a great start to our few days away. When we arrived at the hotel, we were promptly checked in and taken to our room. The room had the most comfortable king bed with amazing linen and pillows. We had a large balcony with outdoor setting, and the bathroom was enormous. Our room had what was referred to as a closed in bathroom, but still had the open air feel...the shower was huge and inviting. We had breakfast included in our rate which we could have at the lovely street side restaurant, or could be delivered to our room. During our breakfast each morning we were entertained by some traditional musicians. Although located on the street, this part of Sanur was very quiet, with only a little bit of traffic passing by. We utilised the free 2 hour bike hire, and rode around the streets and down to the beach. There is a lovely library area with a range of books, and two computers with free internet access also. The pool area is beautiful and quiet. The streets adjacent to the hotel have a great choice of clean restaurants with good food, and much cheaper than the beachside restaurants and larger hotels. If the beachside restaurants are your preference, they are an easy walking distance away, but we preferred to eat more locally. The highlight of our stay was definitely the staff. They are so attentive and would always greet us by name as we'd come and go. On our last day reception called us to let us know there was going to be some minor work done to the airconditioning in the hotel, and as a result they extended our check-out until 6pm which was extremely convenient with a 10pm flight home. I have always stayed at larger hotels and resorts in the past, and this was my first time trying a smaller establishment. I really can't fault anything, and it really was a relaxing and enjoyable few days.

  • Stayed June 2012, travelled as a couple
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Helpful?
5 Thank Scott01Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 21 June 2012

This was just the Bali experience I was hoping for...after a great, but remote (and pretty expensive) villa stay in Uluwatu a couple years ago and staying at a really bad hotel in Seminyak over New Year's Eve, I really wanted to find a conveniently located hotel with that perfect Bali ambience for a reasonable price. And I finally did!! Some of the highlights:
- The staff are wonderful. There are welcoming gals who check you in, grounds and restaurant staff who are efficient and friendly; management who seem to know about every guest and check in on you at the most convenient times and appropriate frequency.
- They have knowledgeable drivers for your sightseeing. The hotel car with driver definitely costs much more than the taxis across the street you can hire for the day, but a very reasonable price when you consider it's a van that is much more comfortable than taxi with good a/c, quality personal service, cold bottled water provided, and a cold towel when you return to the car after a sweaty tour of a temple. Plus, one of the 2 drivers speaks very good English and was even sort of a semi-tour guide vs. just driver for us. His name is Loka Loka (that's his nickname, don't remember his real name) and he knew the best spots to take us to vs. run-of-the-mill tourist stops when we wanted to do some shopping or needed a restaurant/bar suggestion. We used them all 3 days and to/from the airport.
- Beautiful resort: Every day, I delighted in this thoughtful design. Fresh fragrant flowers everywhere (including next to your daily chocolates at turn-down service), high wooden ceilings in the rooms, great pool (whether you're adults for some swim and sunbathing or kids wanting to play), spacious layout (both rooms inside and the property in general) yet cozy feeling. We even loved their little store (beautiful, reasonably priced jewelry, lovely little soaps, etc), huge a/c library with 2 desktops, books to borrow, etc. Perfect place to just relax and enjoy.
- Tasty and very filling breakfast at their "Ares" restaurant: Choice of eggs, rice w/ fried egg, or local "congee" with chicken for main entree. Plus all choices come with fresh fruit with yogurt, fresh juice, toast or croissants (warm chocolate pasty every morning - yum!), and tea, coffee, or hot chocolate. We were happy and stuffed every morning and didn't need to have lunch until 3pm.
- It's conveniently located in Sanur - 10m from a main intersection to other parts of Bali (longer during peak traffic). Within a couple minutes walking you have restaurants with both local & int'l cuisine at good prices, a couple local spas (not as nice as Sudamala's, but very good value), and a small convenience store.

No real downsides to report...keep in mind this is more like a 4-star vs. 5-star...but that also means it has more charm than a 5-star.

Hope to return to Bali and stay here again!!

  • Stayed June 2012, travelled with friends
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Helpful?
4 Thank ExplorerGirl00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 20 June 2012

The "software" - service standard - of the place was simply amazing. Its not the type that makes one feel intimidated awkward, rather it makes you feel like totally at home and in good, genuine, Balinese hospitality. The restaurant staff are to be especially commended.

Food standard was top-notch. Breakfast was excellent. Spend time to relax and enjoy it. On the day when we had to leave early for our day trip, the staff made the effort to take our breakfast order the night before and have it ready before the restaurant opened at 7am. They could also pack a breakfast-box for us, just that that will only have fruits and water.

We had almost all our meals in-house cos the food standard was so good. Do try their local dishes. We especially love the Sudamala fried rice with their unique specially prepared condiments! The one time we ate outside (just to try the standard outside), we regretted not just paying a bit more to eat inside the hotel.

"Hardware" is in tip-top condition too. The place is very new and the staff seem to take genuine pride in keeping the place in top condition. We enjoyed our time in our deluxe room, and chilling out at the restaurant and pool area.

Overall, the villa is in laid-back Sanur. We looked like the youngest couple around, but we love the laid-back charm of the area. And i suppose with day-tours being more than willing to pick you up at the hotel, it really shouldn't be a problem. On our last day, we really wished to have another 1-2 days just to stay inside the villa to chill and enjoy it's facilities.

Room Tip: We stayed in the least expensive deluxe room and it was great!
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Shirleyjade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 June 2012 via mobile

Really nice place and close distance to the beach although not on the beach. Building works at pool didn't spoil gat breakfast and excellent staff.

Stayed May 2012, travelled as a couple
Helpful?
5 Thank Bds2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milano, Italia
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

We were here on honeymoon for 2 nights: excellent in every moment. Since our arrival they were very careful to our needs. We were a little bit sad to spend only 2 nights here. Everything is comfortable: the deluxe garden room is very big, the bathroom is large, the open air shower is relaxing, the swimming pool is spacious, the breakfast is plentiful and delicious and the have a REAL ITALIAN ESPRESSO and CAPPUCCINO (I'm italian :-) ).
Try the massages: we did the balinese one (about 400k Rp): 1 hour of relax and wellness!
The operation manager gives always good suggestions about your trip, restaurants, etc Ask her everything and she will find the right answer.
If you go to Sanur go here! Really recommended and it is not so expensive for what they give.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank juras77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sudamala Suites & Villas

Property: Sudamala Suites & Villas
Address: Jl. Sudamala no. 20, Sanur, Denpasar 80227, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Sanur
#2 Top resorts Hotel in Sanur
#4 Luxury Hotel in Sanur
#4 Romantic Hotel in Sanur
#5 Spa Hotel in Sanur
#6 On the Beach Hotel in Sanur
#6 Family Hotel in Sanur
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sudamala Suites & Villas 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
Set in the calm and relaxed environment of Sanur where centuries of Balinese art and cultural history have been nurtured, Sudamala Suites & Villas, Sanur offers you the perfect home for your Bali getaway. Like the environment that surrounds us, we have taken great care to preserve the artistic and traditional values of Bali into the design of our resort. So we invite you to stay in one of our spaciously elegant and cosy rooms and immerse yourself in our cultural soul or "Taksu" as it is known locally to experience our dedication in friendly local hospitality. ... more   less 
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Also Known As:
Sudamala Suites & Villas Bali/Sanur

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