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“hard to beat”

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Sudamala Suites & Villas
Ranked #9 of 78 Hotels in Sanur
Certificate of Excellence
Perroy, Switzerland
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“hard to beat”
Reviewed 14 November 2013

This great hotel has everything you could wish for when traveling through Bali and Sanur. The staff is fabulous, the rooms are big, very comfortable, clean and in great balinese style.
The pool is beautiful and large, and the gardens are inspiring.
The hotel is located close to shops, local travel & excursion agents as well as a range of good restaurants and live music bars. A bit for everyone, from the simple local 'warung' to the more posh sushi bar.
One drawback: the hotel is not on the beach, which is a five minute walk away... mmmm,...almost perfect!

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank markh01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 19 November 2013
Dear markh01,

Its great to know you enjoyed Sudamala Suites & Villas and Sanur in general. You’ll be happy to know that you can get the same great experience right by the beach in Sudamala Suites & Villas, Senggigi, Lombok.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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754 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
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English first
Perth, Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 November 2013

I recently spent one night at the Suamala Hotel on transit to Semarang.
Nice hotel, relatively close to airport.
In fairness, I didn't really spend enough time to give this a complete rating, but for what I needed it was OK.
It was off the beaten track, that is, down a few winding alley ways.
I would return for business, though not sure I would come to this area here with family.

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
1 Thank Jorgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 19 November 2013
Dear Jorgo,

Thank you for staying in Sudamala Suites & Villas Sanur during your recent business trip to Bali and for actually taking time from your busy schedule to write a review. We appreciate it very much and look forward to welcoming you back. May I recommend you look at our resort in Senggigi Lombok as an option to stay with your family.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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Melbourne, Australia
Level Contributor
126 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 November 2013 via mobile

I can't fault this lovely hotel and it's amazing staff. We have one more night here and we will be very sad to leave!
We stayed with our toddler in a deluxe suite with a very comfortable (though maybe a tad short for us tall people!) king size bed.
Our room was gorgeous and large with a massive shower and great balcony facing the gardens.
The staff are incredible and went out of their way so much for us, including presenting us with a cake for our anniversary, to bringing our dessert to our room because our little one needed to go to bed, to playing with our little one! They are amazing.
The pool is lovely and huge and a fabulous place to lounge. Yes, the beach isn't right there, but it's not a far walk and some exercise isn't going to hurt you!
We will definitely stay here again next time we're in Sanur.

Stayed November 2013
Helpful?
1 Thank BecM_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 21 November 2013
Dear Bec M,

It’s good to know our staff took good care of you. It was great to have you stay in our resort and we all look forward to welcoming you back to Sudamala Suites & Villas on your next anniversary or sooner, maybe.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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San Diego
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 November 2013

Spent three nights at the Sudamala and was very impressed. Our ground floor room was lovely with a unique open-air bathroom/shower. The grounds are enhanced by art works and the breakfast rolls/pastry were delicious and tasted fresh baked. Some of the strongest coffee I've ever been served, so after the first breakfast we switched to cappucinos, which were scrumptious. We had a dinner there as well, and all the food was artistically presented and yummy. Less than 10 minute walk to the beach, which was clean and had plenty of available chaise lounges. The water was very shallow and full of sea grass, but at 85+ degrees it was a refreshing pleasure after a hot day of touring. Only went in the pool once to rinse off the salt water as it was too sun-warmed for swimming, but did lie for a while on the surrounding chaises. All in all a great experience.

Room Tip: Don't take a room facing the parking area/street.
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  • Stayed October 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank MW424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 19 November 2013
Dear MW424,

Thank you for you review of Sudamala Suites & Villas. We’re happy to know you loved our rooms and enjoyed the food in our Ares restaurant. I’ll be sure to pass on your compliments to our kitchen crew. I’m sure they’ll appreciate it very much.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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Bunbury, Western Australia
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 November 2013

Very quite clean hotel with nice gardens artwork displays at the southern end of Sanur. Large well appointed room with very comfortable king bed. Small garden with day bed and very large bathroom. The pool area was relatively small so if the hotel was really busy it might get a bit crowded. Great coffee - breakfast options are limited as others have stated but we found this okay for the few days we were there. Complimentary yoga twice a week and use of bikes for 2 hrs was great. We didn't have dinner at the restaurant as there are many cheaper options offering more choice nearby and we got a taxi to the local night market one night where we had some excellent food. Friendly helpful staff. Would stay again.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank wmcint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 7 November 2013
Dear wrncint,

Thank you for your review and comments of our resort. We will certainly take them into acount in our efforts to improve our services. If you enjoyed the tranquility of Sudamala Suites & Villas, you will definitely enjoy our resort in Lombok. We look forward to welcoming you back in Sudamala Suites & Villas - either in Sanur, Bali or Senggigi, Lombok.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Western Australia
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 October 2013

I note this establishment has excellent reviews from users, which I don't wish to contest. However, my experience was a little disappointing.

We stayed in a deluxe garden suite on the ground floor. The room was fitted out with quality furnishings and the artwork on display in the rooms and throughout the resort was very tasteful. I also noted the high level of workmanship in the construction of the hotel - too often I've seen hotels and villas in Indonesia where it's apparent the electrical, plumbing, tiling, carpentry or painting has been completed in a hurry or without much care and attention. Sudamala is not one of those places - it takes a lot of pride in its appearance and no detail is too small to be overlooked. The pool area is also excellent - very pleasant to be in at any time of the day or night.

Unfortunately, we didn't find much of the remainder of the hotel's offerings were worthy of a 4.5-star resort. The complimentary breakfast was underwhelming to say the least. 3 choices are included in the room tariff: continental, American and "healthy" (there is a fourth choice for an extra 110,000 Rp on top of room tariff that includes salmon and eggs in truffle oil). We chose the "healthy" option on our first morning's stay; it consisted of a small serving of fruit, a bowl of ice cold porridge, stale bread and pastries, coffee (okay) and juice (insipid). It was serviceable enough (except the bread, pastries and juice), but we expected a lot more from such an establishment. We did not return for breakfast (or lunch or dinner for that matter) at the in-house restaurant for the remainder of our stay.

Room service was also disappointing - the kitchen closes at around 9:30 PM, after which time drinks are only available (though surprisingly there is no drinks menu included in the room compendium). Again, this is not to the standard of similar-ranked hotels in the area. The in-room mini bar is a joke - only Coke, Diet Coke and Bintang is available in the fridge and nothing else (aside from bottled water and complimentary tea/coffee). Sure, one can go across the road and buy drinks and snacks at the mini mart very cheaply, but the resort's feeble attempts at offering a mini bar makes me think why do they bother.

I'm aware lots of users on Tripadvisor rave about this place, and I don't intend to challenge their opinions. But for me, while it is by and large a pleasant place to stay, I don't think it represents great value for money when compared with similar establishments throughout southern Bali.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank drgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 7 November 2013
Dear drgi,

Thank you for staying in Sudamala Suites & Villas and for your review. I regret to hear that you were not satisfied with the breakfast offering in our Ares restaurant. Besides choices included in the room tariff we actually offer a wide variety of items in our complete breakfast menu, which should have been presented to you as well. I do apologize for this oversight by our staff. I have taken up the matter of you breakfast experience with our food and beverage manager and chef as a matter of urgency. We have also looked into the matter of the service hours and mini bar set up in our on going effort to improve.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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Brisbane, Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 October 2013

We recently stayed for 2 nights here at the end of our trip.The hotel was stunning, we stayed in a Super deluxe suite. The room was fantastic with an outdoor daybed area and a semi outdoor bathroom. Service was excellent during our time here. The bed was one of the most comforatble we've ever slept in! The grounds were beautiful and the pool area was just perfect. The location is out of the main drag, but we loved it as there are enough restaurants/shops within walking distance which provides everything you need. An absolute oasis - we would definitely stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dawn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 7 November 2013
Dear Dawn V,

Thank you for staying at Sudamala Suites & Villas and allowing us to provide you with a great end to your trip. We look forward to welcoming you back at any time - beginning, middle or end - of your future trips to Bali.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudamala Suites & Villas

Property: Sudamala Suites & Villas
Address: Jl. Sudamala no. 20, Sanur, Denpasar 80227, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Sanur
#2 Top resorts Hotel in Sanur
#4 Romantic Hotel in Sanur
#6 Luxury Hotel in Sanur
#6 Family Hotel in Sanur
#6 On the Beach Hotel in Sanur
#7 Spa Hotel in Sanur
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sudamala Suites & Villas 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
Set in the calm and relaxed environment of Sanur where centuries of Balinese art and cultural history have been nurtured, Sudamala Suites & Villas, Sanur offers you the perfect home for your Bali getaway. Like the environment that surrounds us, we have taken great care to preserve the artistic and traditional values of Bali into the design of our resort. So we invite you to stay in one of our spaciously elegant and cosy rooms and immerse yourself in our cultural soul or "Taksu" as it is known locally to experience our dedication in friendly local hospitality. ... more   less 
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Also Known As:
Sudamala Suites & Villas Bali/Sanur

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