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“Classy relaxing hotel!”

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Sudamala Suites & Villas
Ranked #9 of 78 Hotels in Sanur
Certificate of Excellence
Busselton, Australia
Level 5 Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Classy relaxing hotel!”
Reviewed 15 January 2014

Stayed for 6 nights in a studio suite on ground floor. Room was so spacious, love the high ceilings, furnishings are unique, king bed so comfortable and bathroom amazing. It's the little things that make this hotel so special - 4 bottles of water a day, illy coffee machine, rechargeable torch on wall, luxurious Evelyn & Crabtree toiletries, lovely linen and towels, bathrobes, slippers, free ice for drinks whenever, great tv with over 50 channels, turn down service with chocolates, next days program and night time story to read, mosquito coil lit each night in outdoor bathroom, fruit bowl and beautiful flowers in the room. Loved the enclosed, private balcony with only a few steps to the pool.

Gardens are meticulously maintained. Pool was fantastic, plenty of loungers. Love the art work around the hotel. Lots of lounges to relax and have a drink in. Breakfast was great with lots of choice, including cappuccino and lattes. Can sit indoors with air con or outside at restaurant. Good to see security roaming around after hours. Staff were all very friendly and welcoming.

We had an amazing, relaxing stay and will be back!

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Auswi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 19 January 2014
Dear Auswi,

Warmest greetings from Sudamala Suites & Villas, Sanur!

We are very pleased to read and to listen to your below great comments.
It is great to know that you had enjoyed your stay and your experiences with us.
On your next visit, please take the time to do the Art collection tour around the premises and into our Sudakara Gallery. Our Gallery Manager will certainly be able to organize this for you.
The art works around the hotel are indeed the fine collections from various esteemed Balinese and Indonesian artists.
Thank you once again for your supportive comments and we are looking forward to welcome you back soon.
Please do not hesitate to drop us a few lines before your upcoming visit to Sudamala Suites & Villas, Sanur.
Wishing you a pleasant day and take care!

Best Wishes,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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770 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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  • German first
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English first
Adelaide, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 January 2014

Room was excellent. High quality finish.
Bathroom was wonderful with open garden next to shower.
Location was central but is not on the beach.
Breakfast was excellent and you can select what you want from the menu. Good Coffee.
Pool area was nice.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank JT071984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 18 January 2014
Dear JT071984,

Warmest greetings from Sanur!

Thank you very much for your recent comment and review after staying at Sudamala Suites & Villas recently. We do appreciate your feedback and we look forward to welcome you back again in our resort in the future. We provide a Reserved Beach area within the proximity and it is only 5 minutes walking distance. The option to use our bicycles to explore Sanur village and to visit our Reserved Beach area is also available. Thank you for your kind attention and have a nice day!

Best wishes,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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Singapore, Singapore
Level 5 Contributor
78 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 January 2014

My partner and I spent 5 days at the Sudamala in one of the studio suites on the ground floor during the New Year. Beautiful property, lovely rooms and service was great and staff polite.

Some very minor feedback:
What I felt missing in our room was music. Not everyone wants to watch TV. I just want to read and relax and I didn't want to hire a player. So just some nice music channeled thru the TV would have been nice. (No plesant music from Channel V).
Also the nightly turn-down service was not consistent The first 2 nights was great. They had bedroom slippers over a cloth beside your side of the bed so that your feet don't hit cold when you wake up during the night. No bedside towel from day 3 onwards. Also on day 3 we noticed one bath robe short (which they quickly brought in when I called) and no mosquito coil on the last night near the bath. So perhaps they may want to start using a check list.

There were mosquitoes which starts appearing after 5pm.

Breakfast was fine, not great. Fruits especially the watermelon seem to have been sitting out of any refridgeration so they tasted wilted. Not a great start to breakfast. Also breadrolls seem to get served after the breakfast arrives or even almost the end of the breakfast. All very minor details which can be tweaked.

Other then that, a lovely stay.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank AnneFlowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 12 January 2014
Dear AnneFlowers,

We’re glad to hear you had a lovely stay in Sudamala Suites & Villas. Thank you for your review and comments pointing out where we need to improve. We will certainly look into the possibility of providing music channels thru the TV and work hard on the consistency of service in the room turn down and during breakfast.

Again, thank you for your feedback. We look forward to having you stay with us again.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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Gold Coast
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 January 2014

My wife and I stayed at the Sudamala for 11 nights. It was a lovely experience as the design, architecture and landscaping of the 40 or so units were so enchanting. We understand the whole resort is only 2 years old. We stayed in a "deluxe suite" upstairs overlooking the courtyard - quite spacious. Cleanliness is impeccable. They make the bed and attend to the room twice a day. The service was good but sometimes we had to call the Housekeeping Manager for missing face towels, which they promptly provided. The wi-fi wasn't working in our room so they provided a booster in the form of a router which fixed the problem.

The issue of mosquitoes, cockroaches, spider webs, geckos etc was NON-EXISTENT, thanks to a regular plan of fogging (fumigation). We understand this is done with due care and guests are given notice in writing to vacate the rooms beforehand.

Sudamala has one very modern restaurant. The breakfast, included in the price, was superb - an international menu, with plenty of varieties to suit every taste. However, the meals provided for lunch and dinner were a bit overpriced. We tried the restaurant a couple of times but we found better alternatives not far from the Resort.

The attitude of the staff was typical of the Hindu-type religion, i.e. modest, polite, considerate, helpful and always smiling. However, sometimes language difficulties led to odd outcomes, particularly in the restaurant.

A couple of minor things:
(a) not enough drawers in our room (only 2) for an 11-day stay.
(b) no tourist brochures in the room, e.g. maps of Bali, day tours, etc.

In general, we strongly recommend this place for someone looking for an upmarket, clean and peaceful accommodation.

Room Tip: We chose upstairs as it is brighter and has a typical high Balinese ceiling and a fantastic view of...
See more room tips
  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank fancythat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 12 January 2014
Dear Alwaysstisfied,

It great to know you had a lovely stay in Sudamala Suites & Villas.

Thank you for the useful and practical comments which we will certainly look into, particlarly for long staying guests like yourself.

Our restaurant is exactly like you say, an alternative choice to the many eateries in the surrounding area. One that provides a spacious and open surrounding, serving quality food using only quality ingredients and with no flavour enhancing additives.

Thank you for recommending our resort. We hope to welcome you back soon as well.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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melbourne
Level 6 Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 3 January 2014

we have just return from 3 nights at this beautiful hotel. the room we had studio suite upstairs was impressive in every way. comfortable bed, lovely bathroom, beautiful view of pool from balcony. breakfast was also lovely. the staff were most helpful. this is the best hotel by far we have had the pleasure of staying in and will be staying again on our next holiday to bali. thanks for a great stay

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank tracrickal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 7 January 2014
Dear tracrikal,

It’s great to know you had a great stay in sudamala Suites & Villas. Thank you for your review. We very much look forward to welcoming you back on your next holiday in Bali.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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East Victoria Park, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013

This is a great hotel with beautiful rooms in a fantastic location, super close to the beach and shops. However, the quality of the food in the restaurant changes every day (for room service) and the customer service from the staff is also not predictable - sometimes they are very helpful and friendly, other times they are not very professional. Overall, it's a great hotel, but I would only stay here when it is discounted as it misses the consistency in quality that a 5 star hotel provides. I would avoid the spa as you can get a great massage down the road for about $8 and the quality at this hotel is not very high. One of my favourite things about this hotel though is the nightly turn down service with the little story they put on your bed, with some chocolates and also a list of the next day's activities. This was a pleasant surprise each evening.

  • Stayed December 2013, travelled solo
    • Value
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    • Cleanliness
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Helpful?
2 Thank Madeleine235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 7 January 2014
Dear Madeleine235,

We are happy to have you stay at Sudamala Suites & Villas and pointing out what we’ve been doing well and where we need to concentrate our efforts to further improve our service. Rest assured that we will look into each of your comments to see what we need to do.

We look forward to welcoming you back at our resort in the future.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
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Boulder, Colorado
Level 6 Contributor
101 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 December 2013

The Sudamala is nice, clean, quiet and beautiful but they really need to work on their service. Our lunch on the first day literally took an hour before the food arrived, breakfast on Christmas morning took two hours and lunch by the pool truly took another two hours. The staff is sweet and nice but the hotel's service is not up to the price of the rooms.
Please know that this hotel is not on the beach which was fine for us but it is a good 10 minute walk to the ocean.
Our bathroom was open air which was also fine for us as we live in Bali but other guests may want to ask for a sealed room.

Room Tip: Our room was on the second floor facing the pool which was lovely!
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  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this review, 7 January 2014
Dear zympo,

Thank you for staying in Sudamala Suites & Villas and for your review. We will certainly take your comments into account regarding the time it took for your food to arrive in our continuous effort to improve our service. I’ve taken the matter up with the F&B and kitchen staff and expect immediate improvements from them. Again, thank you for your valuable input. We hope to have stay in our resort again.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sudamala Suites & Villas

Property: Sudamala Suites & Villas
Address: Jl. Sudamala no. 20, Sanur, Denpasar 80227, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Sanur
#2 Top resorts Hotel in Sanur
#4 Romantic Hotel in Sanur
#6 On the Beach Hotel in Sanur
#6 Family Hotel in Sanur
#7 Spa Hotel in Sanur
#7 Luxury Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sudamala Suites & Villas 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
Set in the calm and relaxed environment of Sanur where centuries of Balinese art and cultural history have been nurtured, Sudamala Suites & Villas, Sanur offers you the perfect home for your Bali getaway. Like the environment that surrounds us, we have taken great care to preserve the artistic and traditional values of Bali into the design of our resort. So we invite you to stay in one of our spaciously elegant and cosy rooms and immerse yourself in our cultural soul or "Taksu" as it is known locally to experience our dedication in friendly local hospitality. ... more   less 
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Also Known As:
Sudamala Suites & Villas Bali/Sanur

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