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Prime Plaza Hotel Sanur - Bali
Ranked #21 of 82 Hotels in Sanur
Certificate of Excellence
Reviewed 2 April 2013 via mobile

I recently took my daughter for a bali holiday and We stayed for 8 nights at Sanur Paradise Plaza Hotel and loved it. Beautiful clean friendly quiet hotel and great value for money. Having the pool right outside our room was fantastic!

  • Stayed: March 2013
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1  Thank Lisamc78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 11 April 2013

Thank you very much for such a positive review of the Sanur Paradise Plaza Hotel, we look forward to welcoming you back again in the near future.

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418 - 424 of 876 reviews

Reviewed 1 April 2013

Basically it's a nice hotel though a bit outdated. Location wise, maybe not ideal, especially when you are in Bali and want to have the beach at your front door. But it only a short 5 to 10 minutes walk if you ever want to go to the beach. The room is quite big, bright and clean, nice pool and garden, friendly and helpful staff. Breakfast is ok with some varieties. But one thing worth mentioning about the staff, honesty! My aunt left her new Blackberry in the room. When she realized it, we have already out of the hotel. We directly called the hotel to look for it in her room or in the breakfast area (we didn't know where she left it) and asked them to call us if they found it while we drove back. About half an hour later, we're back at the hotel, they haven't inform us anything but found the room has been cleaned and the Blackberry was placed neatly on the bed! I figured that's where my aunt left it. We didn't get the name of the housekeeping staff but we made sure the GM knows about it.

Stayed: March 2013, travelled with family
1  Thank mjm73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 11 April 2013

Thank you for your review of the Sanur Paradise Plaza Hotel. I have personally read the guest comment card and your TripAdvisor review to the housekeeper who cleaned your room. I have also thanked him for his honesty, are staff are very genuine and we are very happy that you were reunited with your Blackberry. Once again thank you for your review

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Reviewed 28 March 2013

the windows are welded , you cannot open them....
the hotel is located on a very busy road ...
busshuttle to the beach and to hardy,s is perfect..
breakfast is ok
we had dinner the first night ...prices are extreme high... compared to better restaurants in the neighbourhood..
after swimmingin the pool i had a allergic reaction...
there are better hotels in sanur...

  • Stayed: February 2013
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Thank enquetes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 12 April 2013

Thank you for your review of the Sanur Paradise Plaza Hotel. We are concerned about guest safety (particularly young guests) and for this reason we have secured all our windows above ground level. Every room has air conditioning to ensure that you have a cool stay with us. Regarding costs, we appreciate your feedback, our average price for a meal is around $10 with some more exotic items averaging $15 which I believe is still very reasonable. Our pool is tested twice per day and I am happy to report that after reviewing the log book for the month of February the readings were at normal leaves. It is unfortunate that you had an allergic reaction. Again thank you for your review.

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Reviewed 27 March 2013

Moved to this hotel from a hotel in Ubud. This is the 10th and last day of our stay here. After a night in Ubud, we found the hotel there unsuitable and immediately started looking for alternatives. We finally decided on this hotel, which was not really unfamiliar since we've stayed at its sister properties before, the Suites in Sanur as well as Bali Dynasty in Kuta.

We got us the Premier room although the Superior was cheaper. It was worth the extra money. Room is of a decent size, 31sqm if not mistaken. Cleanliness is top notch. Marble tile flooring. Comfortable twin beds with Bali day bed by the windows. Modern bathroom with full amenities and separate glass enclosed shower. Overall, the room was very comfortable for a long stay.

Large lobby with a rows of sofas for relaxation. Check-in was fast and smooth. Good and fast Wifi with passwords changed every 3 days. We didn't get to enjoy the breakfast although it came with the room as the food was not halal for Muslims. Swimming pool had a nice and relaxing atmosphere although it may be due for some maintenance work. Sitting at Cafe Komodo by the pool enjoying the afternoon breeze was calm and relaxing.

Taxis are easy to get as some would be waiting outside the hotel. A transport desk is available to call them if needed. Sanur Beach is a short 5-7 minute walk away. A supermarket, minimarket and other shops are along the way to the beach.

A few issues with the bathroom having a part of the wall and bathroom door in frosted glass, some confusion with the laundry charges but overall enjoyed our stay and will return again.

  • Stayed: March 2013, travelled with friends
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Thank counsel5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 28 March 2013

Thank you for writing such a positive review of the Sanur Paradise Plaza Hotel. The Premier rooms are of great value and are very popular with our guests. We are very happy that you enjoyed the services and facilities of the hotel and we look forward to welcoming you back in the near future.

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Reviewed 27 March 2013

fast check in and check out
friendly staff, quite spacious room.
beautiful garden and swimming pool.
7 minutes by car to Sanur beach.
AC shoud have worked better.

Breakfast:
fried rice and fried noodle were ok
pineapple was not sweet
no cucumber pickles

  • Stayed: March 2013, travelled as a couple
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Thank Junsurya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 28 March 2013

Thank you for writing such a positive review of the Sanur Paradise Plaza Hotel. As a top contributor we value your comments. Yes we are central located and we do offer a shuttle service that runs each hour to our dedicated beach site. Thank you also for the breakfast comments, we look forward to welcoming back to the Sanur Paradise Plaza Hotel in the near future.

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Reviewed 11 February 2013

Very friendly hotel located in the quite area of Sanur (30 km from the Airport) with easy access to other beautiful places in Bali. Unfortunately, this hotel does not have beach.The room is reasonable big (Premier) and clean with good facilities. Bathroom is a bit small but complete with the necessary amnesties.Internet WiFi connection in the room is very good and included in the room price with easy access for several devices like laptop, Ipad and Iphone.
The breakfast at Sanur Harum restaurant is good with a lot of varieties of food (International breakfast buffet) except we had dinner at Cafe Komodo at the poolside and the restaurant was a bit too dark.We can't see or read what we are ordering or eating but at the end, we can say that the food is reasonable. Need attention for an improvement.
Nevertheless, it is a good and reasonable place to stay and we had a great time staying 4 nights in Sanur Paradise Plaza Hotel,Bali. Highly recommended to come someday again.

  • Stayed: January 2013, travelled with family
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2  Thank Budi_KN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 11 February 2013

Thank you for your recent review of the Sanur Paradise Plaza Hotel. We are very pleased that you enjoyed your holiday with us. Yes the free Wifi is very attractive and the breakfast does offer a wide range of food items. We have also noted the difficulty in reading the menu at Café Komodo. We will look into this and try and make it easier at night time. We look forward to welcoming you back to the Sanur Paradise Plaza Hotel in the near future.

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Reviewed 5 February 2013

The hotel is big and beautiful, a bit of distance from the airport. It tooks us around 35mins and the traffic was heavy. I had arranged for the hotel to pick us up, and although my flight was delayed the driver waited for us. The shuttle service to the Sanur beach leaves every 1 hour from the hotel. Should have extended hours as its only until 18.30pm. The room was clean. The breakfast menu was disappointing as same food every day. And we dont take beef and pork so very limited choice for us. The room service menu is also limited. But the price is reasonable. The KFC and dunkin donuts and few small restaurants opposite the hotel. If u want a happening area with shopping and recreation we have to go Kuta. But I dont mind staying at this hotel as its service was excellent and we could always take a taxi to the shopping area. And the spa was good, although the facial was not so good. Recommend just go for body massage and body scrub and conditioning.

Room Tip: Request for 2nd floor as its on the same floor as the lobby so no need to take lift everytime u need...
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  • Stayed: January 2013, travelled with family
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Thank Vijaya V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 10 February 2013

Thank you for writing your review on the TripAdvisor website, the hotel is big and it is beautiful, our staff try very hard to maintain the property and the surrounding gardens. I am very pleased to hear that the staff waited for you at the airport even though your flight was delayed. We are disappointed you did not enjoy the breakfast menu; with such a diverse clientele we try hard to be able to accommodate everyone. We do appreciate your positive comments with regards to the services provided and we look forward to welcoming you back to the Sanur Paradise Plaza Hotel in the near future.

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Additional Information about Prime Plaza Hotel Sanur - Bali

Address: Jl. Hang Tuah 46, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sanur
#8 Family Hotel in Sanur
#11 Romantic Hotel in Sanur
#17 Spa Hotel in Sanur
#18 Luxury Hotel in Sanur
Price Range: £30 - £74 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Prime Plaza Hotel Sanur - Bali 4*
Number of rooms: 329
Official Description (provided by the hotel):
Low-rise Balinese-style Hotel situated amidst tropical gardens, 5 minutes from Beach Market. ... more   less 
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Prime Plaza Hotel Sanur - Bali

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