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“Good service but so-so facilities”

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Sanur Paradise Plaza Hotel
Ranked #18 of 76 Hotels in Sanur
Certificate of Excellence
Sydney, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good service but so-so facilities”
Reviewed 4 December 2013

The service at Sanur was prompt and reliable. The staff was friendly, helpful and warm.
However, the bathroom and the swimming pool were in need of a make-over. The shower head in the bathroom was old and it was fixed in place. While the hotel had a scoop for my 11- month old son , they did not have a bucket at all. I had to buy one from the shops nearby.
The rooms would have been better if fans were installed.
The breakfast buffet spread was similar for all the days that we were there. There could have been more variety for the different days. However, the fruits were tasty and there was variety there.
As for the room service menu,I found it strange that 2,000rp was added to the tab when orders were placed. They could do away with this.

Room Tip: Choose a room facing the gardens at least there would be some fresh air when you open the door. If...
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  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this review, 5 December 2013
Thank you for your review of the Sanur Paradise Plaza Hotel. We appreciate your comments about our friendly, helpful and warm staff. We also appreciate your other suggestions and will be looking into this further. We look forward to welcoming you back to the Sanur Paradise Plaza Hotel on your next trip to Bali.
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770 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
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English first
Level Contributor
256 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 27 November 2013

The hotel is ideal for conference or seminar while you can still have beach resort during your stay. The accommodation is standard. Mostly Local government conference is held here. The dining or the breakfast certainly is catered for the group. The menu is rather comprehensive comprising from local to western basic breakfast. I did try to have breakfast which the set up in buffet style. Nothing special about the food but the breakfast is suitable for early riser who wants to have early breakfast with " the group". There is also good gym with complete equipment and trainers.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank atmoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this review, 29 November 2013
Thank you for your review on the TripAdvisor website. We do cater for both the leisure and for business cliental. We appreciate your positive comments about the comprehensive breakfast buffet and we hope to welcome you back again to the Sanur Paradise Plaza Hotel in the near future.
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Kortrijk, Belgium
Level Contributor
633 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 389 helpful votes
Reviewed 22 November 2013

This hotel is indeed a little away from the bustling shopping streets, but there are some interesting restaurants across the street and it is not far from the beach. Ideal if you have a conference in the adjacent Grand Inna Bali Beach hotel. We reserved a Club Deluxe room at a very affordable rate (through their website), with access to the Club Lounge. This Club Lounge is difficult to find, but is accessible all day for drinks and snacks. We were alone there for breakfast, served by our personal 'butler', while the coach crowds were fighting for their food in the restaurant. Heaven and hell.
Our room was modern, spacious and clean, with an open-air bathroom. Do not leave your lights on, otherwise the bathroom will be filled with tropical animals you have never seen before ... ;-)
Food in the restaurant has not impressed us. Room service was affordable and fast.
Just one general remark: staff was amazed that we mentioned that it is very difficult to find your way around in this hotel. Almost nothing is signposted (such as the lobby itself or the Club Lounge).

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gonzalo_de_Berceo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this review, 29 November 2013
Thank you for your positive 4/5 star review on the Sanur Paradise Plaza Hotel, as a top reviewer we appreciate your positive comments. Even though our lobby is spacious, we had a group in-house that was coming and going which made the lobby look very busy. We also thank you for your comments with regards to the food and the signage and we will look into this. We do hope to welcome you back again in the near future.
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Darwin, Northern Territory, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 November 2013

We stayed 7 nights at the suites, we all had a great time the kids loved the water slide. The location was good and very quiet. We would highly recommend the suites to any family travelling to Sanur. The only complaint I have is after trying a few of the cocktails I didn't really find one I liked!!,

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nadine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this review, 22 November 2013
Thank you for your positive review on the TripAdvisor website for our sister property the Sanur Paradise Plaza Suites located just 2km down the road. We are thrilled you had a good time and we look forward to welcoming you back again in the near future.
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Bandung, Indonesia
Level Contributor
112 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 14 November 2013

I think this hotel will be incovenience for guests who uses motorcyle like me. The parking area and the lobby makes me sweating, but it is okay.
The hotel room is also too far, have to take a long walk. And the atmosphere is very quiet, makes me scared. The swimming pool is very cool, I want to swim there but no time, unlucky me..
What I do not like, I use motorcycle to this hotel, and the security stare at me like I am a very bad person (my license plate is also not from Bali), like they do not believe in me that I can not afford to pay to stay at this hotel, what about the foreigner that use motorcycle? Will they stare strangely? I do not think so, but it is okay for me because some of hotels in Bali gimme that look if I stay there by using my motorcycles. But, please do not underestimate local people just by using motorcycle come to the famous hotel :D

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shafiraira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this review, 22 November 2013
Thank you for your review on the Sanur Paradise Plaza Hotel. The hotel is peaceful which our guests do appreciate. I do apologies with the issue you had with security, I will be briefing the security department accordingly. We do hope that you will return to the Sanur Paradise Plaza Hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 12 November 2013

We had a wonderful time at the suites. The staff were extremely friendly and very accomodating. The rooms were very spaciuos and cool to escape the heat and were clean and tiday. We had a room with a running toilet and advised reception and they moved us to another room without a hassle. The breakfast was everything that your after on holiday and you can't complain with the 2pm - 6pm Happy Hour!!! Although it wasnt on the beach it was a short walk to the center of Sanur. We will definately be back and the kids had a great time pool hopping and the staff would play with them on their level.

Room Tip: Pool facing Suite was alot quiter than the Garden view room.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this review, 22 November 2013
Thank you fop your positive review for our sister property the Sanur Paradise Plaza Suites. Yes the back gate is now easily accessible to surrounding shops and restaurants, we are very happy you had a great holiday and we look for to welcoming you back again soon
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Darwin, Australia
1 review
Reviewed 7 November 2013

Excellent place to stay. The grounds are lovely, it is not far to go shopping. The rooms are great, quite spacious. While it is not a brand new venue it is excellent. The staff are EXCELLENT and LOVELY people. They are happy to have a chat and very helpful. Food was nice and nothing was too much trouble. Would definitely go back to stay. We ended up using the driver that was arranged from the Hotel that picked us up from the airport whenever we need to go out, he was lovely and helpful.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this review, 21 November 2013
Thank you for your wonderful review on the TripAdvisor website for the Sanur Paradise Plaza hotel. We are very pleased that you had and excellent holiday. We do hope to welcome you back again in on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanur Paradise Plaza Hotel

Property: Sanur Paradise Plaza Hotel
Address: Jl. Hang Tuah 46, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sanur
#8 Family Hotel in Sanur
#11 Romantic Hotel in Sanur
#14 Luxury Hotel in Sanur
#15 Spa Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sanur Paradise Plaza Hotel 4*
Number of rooms: 329
Official Description (provided by the hotel):
Low-rise Balinese-style Hotel situated amidst tropical gardens, 5 minutes from Beach Market. ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Bali

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