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“very nice hotel”

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Sanur Paradise Plaza Hotel
Ranked #19 of 79 Hotels in Sanur
Certificate of Excellence
Reviewed 30 August 2014 via mobile

stay one night in here. the building looked old from outside, but to my amaze, my room at 4th floor is newly design, spacious and clean. i love the view to the pool.
the pool is very nice and big. the ground is beautifuly design with greenery and little bridge etc
the breakfast is just standard. nothing to talk about.
there is nearby public beach within walking distance (+/-200m). not a pretty one, but fine for chilren to play in the water or sit there just for some lazy moment :). some boats are there for tour to nusa penida/lembongan.
nearby, there is kfc, dunkin donuts and mini market just across the street.
the staffs are nice, with smile and greetings.

overall a very nice stay.

cons : the lifts seemed old and have this cracking sound. quite scary especially the lift at the back of the building

Stayed: August 2014, travelled with friends
1  Thank Mylerina55 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this reviewResponded 4 September 2014

Thank you for your positive 4/5 rating for the Sanur Paradise Plaza Hotel. We are very happy that you liked the newly landscaped garden area of the hotel. Thank you also for the kind comments with regards to our staff. We look forward to welcoming you back again on your next trip to Bali.

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310 - 316 of 855 reviews

Reviewed 26 August 2014

When making your reservation just be mindful of the fact that there are 2 hotels, equally wonderful but at differing locations. The Hotel and the Suites!

We were looking for a family holiday that afforded us some great pool time in a peaceful and quiet hotel. I can tell you that we were not disappointed!

This place suited our every need and nothing was too much trouble for the staff. When we returned to the hotel after a day out, it was like being greeted by an extended family.. Lots of hello's and happy smiles.

The breakfast was to die for.. Catering to all nationalities .. And changed daily. There was even
Vegemite !! The coffee was great too and even a plentiful selection of food for the kids.

The rooms were more than comfortable and adequate in size. I even received a nice email from the hotel manager upon our return.. It was a great touch.

We are looking forward to our next stay at this hotel

Room Tip: The internet connection was not the best. Perhaps ask for a room with good coverage if it is a requi...
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Kate O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this reviewResponded 4 September 2014

Thank you for your positive 5/5 rating for the Sanur Paradise Plaza Hotel. We are very happy that you enjoyed the services and facilities we have to offer. We are also glad that you enjoyed the breakfast and that you were greeted as part of your extended family. We look forward to welcoming you back again on your next trip to Bali, be sure to book directly with us for some great benefits.

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Reviewed 26 August 2014

We booked for 12 nights in this hotel, based on the reviews. When we arrived after our long flight, the person at the reception was not friendly at all and we had to wait almost 45 minutes for our room to be ready.
The porter took our bags without even asking and of course we gave him a good tip, unfortunately he was not happy with the tip and clearly showed we had to give him more money. How brutal and what a disappointing welcome at this hotel!!

The room itself was great, newly renovated, clean and with a nice bathroom. Most of the staff in the hotel is very friendly, the property is well taken care of and is very clean. They have a nice pool, but because it is located between two buildings you have no sun after 3:30 PM.

Breakfast is great, they have a lot to choose from (continental, American and Asian) but don't be too late. Although breakfast supposed to be available until 10:30, they start telling everyone to go for a 'last round' around 10:05 and start cleaning up.

The hotel is located pretty far from the tourist areas. The nice beaches (and beach club) take about 20-25mins to walk, main street of Sanur is 25-30 minutes by foot. They do have a shuttle service every hour, but it only runs until 6pm. Around the hotel, there is not much activity going on except for heavy traffic.
A big complaint is that they do not have enough beach chairs at their beach site. Get there before 10AM or prepare to lay on the sand. Even their employee at the beach tells everyone to complain to the management about this.

To end this review with a positive note: Mostly friendly staff, nice gardens, WiFi was very good, we had a Dutch channel on the TV and we loved the origami towels and the good cleaning of our room. A big thanks to our cleaner, Yoman Sengker for this!!

Overall we had a good stay, but will not return. For this price: There are better hotels with a better location, the Sanur Paradise hotel is perfect for business but not very suitable for pleasure.
We also filled in the paper 'review' on one of our first days in the hotel, since we consider it to be important for the management. It clearly states that everyone will get a personal response on their paper review but up to now we did not hear a thing.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
3  Thank Axzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this reviewResponded 4 September 2014

Thank you for your review on the TripAdvisor website. Thank you also for highlighting the areas in which we can improve on and we are pleased that overall you had a good stay.

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Reviewed 26 August 2014

A nice hotel, calm and noticed a regular customer. I have tried to stay in some hotel in Bali, but in the end I go back to this hotel, because I felt stay at home. The location of this hotel is also in the middle, so if you want to go to the center of denpasar city, it's not too far away.

  • Stayed: August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Timmy_Tjondro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this reviewResponded 11 September 2014

Thank you for your positive 4/5 review on the TripAdvisor website… We are very happy that you enjoyed the services and facilities we have to offer. We look forward to welcoming you back on your next trip to Bali.

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Reviewed 20 August 2014

We had a great time the hotel was great big rooms and a great pool the service was excellent
We would stay there again. we had happy hour down at the pool and the bar man was excellent
They have a van to take you to there private beach

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this reviewResponded 25 August 2014

Thank you for your positive review on the TripAdvisor website. We are pleased that you had a great holiday with us. We look forward to welcoming you back again on your next trip to Bali.

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Reviewed 19 August 2014

We stayed here for four nights in July, what a lovely hotel everyone was so friendly and helpful, especially when I needed a doctor after coming off a mountain bike on a tour. The staff arranged for the doctor to come to the room, many thanks for looking after me. The pool was awesome and our room was upgraded to a room heading out to the pool. Sanur is a quiet part of Bali and was an excellent start to our holiday. We stay her again if we return to Bali.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank jen2teach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this reviewResponded 25 August 2014

Thank you for your positive 5/5 review on the TripAdvisor website. We do hope that you have fully recovered from your mountain bike accident. Thank you for the kind comments about our staff and we look forward to welcoming you back again on your next trip to Bali.

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Reviewed 17 August 2014

I stayed here for a week with my wife while I attended a training at the same hotel. They say it's for "business and pleasure" but I cant see that it fit for any.
Pros:
- Pretty good breakfast buffet
- Good cleaning
Cons:
- The room was damp
- You get free internet only for two devices per room, my wife and I had two each... For adding another device, they wanted 50 000++ IDR per day! And it hardly worked either, went up and down all the time.
- Very low pressure in the shower and did not get really hot even once during the whole stay
- Restaurant, bar and spa really overpriced considering what you get. Much better alternatives elsewhere in Sanur.
- Everything happening at the pool echoed all over the place. And for some reason they had put up a volleyball net over the pool so that about four people could play while five or ten times as many guests got disturbed.
- The iron we borrowed was useless

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Christian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Hotel, responded to this reviewResponded 18 August 2014

Thank you for your review on the TripAdvisor website. Unfortunately we only offer free WIFI for up to 2 devices, I have not heard of any other property offering 4 devices free of charge, I have just come back from a recent trip in Australia and I was charged $25 per day for one device. $5.00 per day for the third device is very reasonable. We regularly compare our pricing structure with other hotel restaurants and we are very competitively priced. We are sorry for the noise created by the volleyball game and we thank you for your kind comments about our breakfast.

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Additional Information about Sanur Paradise Plaza Hotel

Address: Jl. Hang Tuah 46, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sanur
#8 Family Hotel in Sanur
#11 Romantic Hotel in Sanur
#16 Luxury Hotel in Sanur
#16 Spa Hotel in Sanur
Price Range: £30 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sanur Paradise Plaza Hotel 4*
Number of rooms: 329
Official Description (provided by the hotel):
Low-rise Balinese-style Hotel situated amidst tropical gardens, 5 minutes from Beach Market. ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Bali

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