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Inna Grand Bali Beach Hotel
Ranked #56 of 78 Hotels in Sanur
Reviewed 4 June 2014

Worst place to stay.
Disgusting rooms and over priced.
No service and old in need of an update
Shoved us right up the back of the hotel miles from anywhere.
It's not worth the money and there are much better places out there.

Room Tip: Only tip is ....don't stay here
  • Stayed: May 2014, travelled as a couple
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1  Thank rita w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, Manajer Umum at Inna Grand Bali Beach Hotel, responded to this reviewResponded 3 December 2014

We apologize for the situation and thank you for attention to Inna Grand Bali Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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296 - 302 of 754 reviews

Reviewed 1 June 2014 via mobile

Went there for a seminar on september 2013. It was not a pleasant stay. The lack of maintenance was seen the moment I entered the lobby. It looked like the hotel had had its time, but now failed to keep up the quality they once achieved. The room was not really clean. The carpet was stained, and you can almost smell the old room vibe to it. Other guest even complained of mouse investment!! The staff was not helpful and slow in service, the food was not that good. The only good thing was the location and the direct sunrise view from the room. It's a shame since they have one of the greatest part of sanur beach and they couldve made it a better experience for the guests. I dont think i would ever come back to this hotel ever again

  • Stayed: September 2013
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1  Thank Alia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, Manajer Umum at Inna Grand Bali Beach Hotel, responded to this reviewResponded 3 December 2014

We apologize for the situation and thank you for attention to Inna Grand Bali Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

I stayed here only for one night, and while the room might need a little fix here and there, as this hotel is one of the oldest hotel in Bali, it offers that classic feeling of Balinese hospitality. The breakfast is good. The beach is just behind the hotel building and is pretty well-kept.

  • Stayed: May 2014, travelled with family
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Thank Terrylia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, Manajer Umum at Inna Grand Bali Beach Hotel, responded to this reviewResponded 3 December 2014

Thank you for your attention and apologize the situation. Look forward to welcoming you back to Inna Grand Bali Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Swimming pools full of mould on the tiles definately not cleaned on a regular basis

Was shown a a beautuful refurbished cottage at Xmas that I was told I was staying in on arrival at Easter given a cottage that should be condemned After 3 hours of trying to be given another room was given a hotel room very good size but very very old bathrooms that really need refurbish

  • Stayed: April 2014
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Thank kathryn w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, Manajer Umum at Inna Grand Bali Beach Hotel, responded to this reviewResponded 3 December 2014

We apologize for the situation and thank you for your attention to Inna Grand Bali Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Third time stay at this hotel over the last 8 years in Bali and it's still the same old same thing..

This hotel is owned by the Indonesian government as opposed to a private owner corporation. Hence it's diligence in striving for better customer service and hotel maintenance has suffered.

Barely a smile or a hello or a good morning you will get from hotel staff..which is so unlike most of the hotels I've stayed in bali.

Not such a big deal but it you don't get the feeling that your really welcomed.

Hotel hasn't had the necessary renovations since it was first built in 1966..it claims to be a 5 star hotel still but on a world scale it would be lucky to get a 3 star.

We stayed in the beach bungalow rooms which going by the decor and overall look haven't been changed since the hotels first inception.

Not good enough !! they are supposed to be deluxe suites..no water pressure or hot water in the bathroom. So the best you got was a tepid cold shower. when complaining about this they did try to fix the problem but it didn't change a thing.

Oh well we thought it's our third and last time here at the Inna Grand.

When leaving the hotel forget about asking for a local taxi service..they only want to offer their own private taxi service which is considerably more expensive than the regular bluebird or ngurah rai taxi.

When refusing their private taxi they will tell you that you have to call them yourself at your own expense..that's fine as long as you can speak indonesian to the taxi operator.

I found this appalling...how dare this hotel dictate to their guests..every hotel in the world I have stayed in will call you a regular taxi at your request.


Stay at this hotel at your own risk...three chances we gave this hotel and still it's bad attitude hasn't changed.

Stayed: May 2014, travelled with family
Thank Ari L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, Manajer Umum at Inna Grand Bali Beach Hotel, responded to this reviewResponded 3 December 2014

We apologize for the situation and thank you for you attention to Inna Grand Bali Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

i had held big meeting there last year for more then 600 person. actually they dont have meeting rooms with those capacity even their ballroom. the ceiling of their ballroom is really low and makes ballroom look narrow. equipment for meeting are limited so there are extra cost for the arrangement. rooms divide into tower wing and garden wing. rooms in tower really old and doesn't reflect 5 star hotel. rooms in garden wing much better, more clean and still look well maintained. actually at that time there 2 newly renovated room and i have stayed there for a night. really cozy but far away from ballroom and also lobby.

food really average. taste of food are so so, choice of food also limited. the service from banquet department really poor, response for critical situation are slow.its really not 5 star standard. location of this hotel actually really nice in front of sanur beach, sunrise view from this beach really great.

if you want to arange a meeting here you can find mr eddy or mr yuli from sales department, they are really helpful and having quick response. but you should be aware of the arrangement. you shoud check it carefully and be cleared of each cost.

Room Tip: rooms in garden wing are better then rooms in tower
  • Stayed: October 2013, travelled on business
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Thank Nita Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, Manajer Umum at Inna Grand Bali Beach Hotel, responded to this reviewResponded 3 December 2014

Thank you for your attention and we appologize for the situation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

The beach is not that great.
The rooms are not that great.
The bathrooms are small and dingy.
There are water marks on walls.
The A/C was not working. They couldn't fix it.
The view from the rooms is not that great.
One can tell that this hotel might have been great once.
Outside the hotel is a terribly poor looking touristy street.
We had to stay there cause we were doing a retreat and that organization had booked this hotel.
It's bali so staff was amazing. people were friendly and nice.
The spa was pretty good.

  • Stayed: April 2014, travelled as a couple
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1  Thank Gungun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, Manajer Umum at Inna Grand Bali Beach Hotel, responded to this reviewResponded 3 December 2014

We apologize for the situation and thank you for attention to Inna Grand Bali Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Inna Grand Bali Beach Hotel

Address: Jl. Hang Tuah, Sanur, Denpasar 80032, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 On the Beach Hotel in Sanur
Price Range: £30 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Inna Grand Bali Beach Hotel 2.5*
Number of rooms: 523
Official Description (provided by the hotel):
Inna Grand Bali Beach is the most complete resort complex in Bali, in over 42 hectares. Set on a wide stretch and white sand of Sanur, with extensive landscaped gardens around mature trees. Having a wide range of facilities, including four beautiful beachside swimming pools, a modern SPA, Jacuzzi and fitness center, tennis court, a 9-hole golf course, 5 choice of restaurants with various specialties and refreshing bars as well as inclusive meeting & conference facilities which can accommodate 1000 people for standing reception. Enjoy the wonderful traditional music and dance styles brought to life in the evening cultural shows. The 523 bedrooms in 3 type of accommodation (246 rooms of a ten storey tower wing, 197 rooms of 4 blocks two storey building and 80 rooms of cottage) are spacious well appointed have individually controllable air conditioning, bath/shower, satellite TV, IDD dial telephone, hair dyer, mini bar, tea & coffee making facility, balcony or terrace and room safes. Guests can enjoy views of the blue sea or the lush tropical gardens. Inna Grand Bali Beach is a gracious Indonesia at seaside of every occasion. ... more   less 
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Also Known As:
Hotel Inna Grand Bali Beach
Grand Bali Beach Hotel
Inna Grand Bali Beach Hotel Sanur

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