There's very little I can say about this resort that is not positive. We were upgraded to a junior suite upon our arrival; the room had a huge balcony and overlooked the main pool and even had a view of the sea.
Some of the administration/service is a bit off, to wit:
*We asked the night staff for a late checkout (with extra payment) for our last day and were told that it was not possible. The next morning we asked the day staff and were told that it wasn't a problem.
*We had to settle our bill every time that our account reached $300 - which at a resort takes only a few days. We weren't aware of this policy when we made the booking or when we checked in. We did complain about having to do so. Evidently the hotel has had problems with people's ability to pay. It seems that it can find a better way to deal with this problem rather than penalize everyone.
*When we did check out, we settled the bill entirely, including the payment by credit card, and then were told, "OK, now you need to pay for the late checkout." We were pressed for time and evidently didn't note its absence on our bill. That's partly our fault - but we still think that it should have been included, especially when we requested it a full day before. (Luckily we had enough rupiah left to pay by cash.)
*Sometimes it was hard to find someone to take a food or drink order.
*The wifi on the resort was a bit inconsistent.
However, I would not let these issues stop anyone from booking a holiday at this resort, as there are so many good things about it. The grounds are extensive and beautiful and well kept. The rooms are comfortable and clean and are well air conditioned. And the staff are very friendly and gracious. Wayan and his colleagues at the breakfast grill make your eggs and omlettes to order (and Wayan makes the best banana pancakes I've ever eaten - I will dream of them ;) ). Ika and Ade and colleagues in the breakfast room were incredibly friendly and personable. We would also like to thank Ketut and colleagues at the main pool bar for telling us about Bali and its people and culture.
The resort is located at the southern end of Sanur, so if you want a holiday that tends to the quieter side, it's a good place to be - just keep in mind that you will need to walk a ways or take a taxi to get to the main part of town.
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- Also Known As:
- Puri Santrian Sanur
- Puri Santrian Hotel Sanur
- Puri Santrian Bali/Sanur