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“Relaxing atmosphere but maybe bed bugs”
Review of Puri Santrian

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Puri Santrian
Ranked #19 of 79 Hotels in Sanur
Certificate of Excellence
Reviewed 5 December 2013

We stayed at the Puri Santrian for 6 nights in November. We had a very relaxing and peaceful week and stayed in a club room which had the added benefit of a private pool area and afternoon tea. This is a rather old style hotel with lovely gardens and a small but clean beach. Puri Santrians hotel, beach and gardens are very clean and well maintained but the surrounding areas are rather dirty.
ROOMS: The rooms are, although most of them rather moldy because of the very humid climate (we tried to change), of a very good size and most of the staff are very friendly and willing to assist you. The WiFi is free and the room had a safety box.
OTHER: There is a wonderful spa and yoga exercise every day but the hotel has either a gym nor organized exercise in groups.
FOOD: The breakfast was good, a typical hotel buffet style. We dined two times in Mezzanine which was absolutely superb!
NOTE: Furthermore, with regard to the room which on the surface looked VERY clean, we have a strong suspect that it was infected by bed bugs as we got typical signs of that after a the 4th night and suspect that it was eggs from bedbugs in the bed which was hatched after some days.
TIPS: We took a wonderful snorkeling daytrip out to the waters around Lembongdan. Wonderful corrals and lots of different tropical fish species.

Room Tip: Go and have careful look and smell.
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  • Stayed: November 2013, travelled as a couple
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2  Thank LadyredOrlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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845 - 851 of 2,347 reviews

Reviewed 4 December 2013

We stayed for seven nights in nov/dec. Staff very friendly. Our room in Santrian Club was lovely,spacious and clean. Breakfast was adequate. The grounds were lovely and great pool areas but felt closing pools too early. After long days out it would be nice to have a relaxing swim.

  • Stayed: November 2013, travelled as a couple
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3  Thank Marion W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

The resort itself was very pretty, with the older Balinese style that we really enjoy. Breakfast was included in the rate and was pretty dissapointing- you could tell they just throw it together and it was by far the worst breakfast of our trip's three hotels. The beach was pretty, but we didn't appreciate the used diapers floating in the water along with the other trash.

  • Stayed: November 2013, travelled with friends
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3  Thank DenverCO303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

Service is good, pretty fast and helpful.
Food is only ok. We ate twice at the beach club restaurant, and found it only ok. Didn't finish either meal. My girlfriend ordered an orange juice that was not fresh despite the claim.
The Mezzanine restaurant food wasn't great either. I ordered a green chicken curry that tasted very bland. Very little spice or normal taste of Thai curry. Worst was when a fly landed in my coke, i brought it to the attention of the waitress, who took away the glass with the remaining Coke and brought back an empty glass, not even considering to replace the can of Coke. The staff can't control the flies, however a bit more effort at customer service would be appreciated.

The hotel and concierge staff were pretty good, but any time we asked for a meter taxi there seemed to be a standard attempt to upsell to the hotel car, which got a bit tiresome.

With regard to the room, there was a small cockroach climbing up the ball when we checked in. The water pressure in the shower was awful, barely a trickle. When you used the shower attached to the bath however it was fine. The drawback with this is there is no shower curtain meaning more often than not the bathroom got flooded when you used it. All in all it was ok but could be a lot better.

  • Stayed: November 2013, travelled as a couple
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2  Thank EuroAsiaflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013 via mobile

My Wife and myself stayed at this resort 4 years ago and so my 50th birthday We took 5 friends back with us. We all had a great stay (10 nights). One night we had a party in the Hotel and the food was bang on and so were the staff. The Beach and pool were good. And so many places to eat and Taxis if needed are always there. Great place to chill.

  • Stayed: November 2013
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2  Thank Baldrick25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

I've stayed at this hotel before and it has always been good, but this time (Nov 2013) it was even better. the customer service has improved and is fantastic. All stall tended to our needs and made our stay even more enjoyable. It's well priced, and clean. One of the better hotels in Bali, and I've stayed at around 20 different ones over the years. I would not stay anywhere else now. + Sanur is the perfect spot to get the breeze.

Room Tip: Garden rooms are fantastic.
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  • Stayed: November 2013, travelled with friends
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3  Thank TrishNa4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

we a family of 6 -4 adults and 2 kids stayed in this lovely place in November. It was all excellent from it's staff to the surroundings. A special thanks to Mr Kader who through e-mail managed to oblige to all our requests. Very peaceful and clean .They even fog the place for mosquitos . Everyone is smiling .Spa was great too. Beach clean and beautiful. Just outside lovely restaurants .Overall the best hotel we have stayed and we are sure to be back

Room Tip: the premier deluxe room is good, and be sure if you have kids not to book the santrian club room as...
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  • Stayed: November 2013, travelled with family
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4  Thank ranjit71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Puri Santrian

Address: Jl. Cemara 35 | PO Box 3055, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#6 Romantic Hotel in Sanur
#10 Family Hotel in Sanur
#11 On the Beach Hotel in Sanur
#15 Spa Hotel in Sanur
#16 Luxury Hotel in Sanur
Price Range: £82 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Puri Santrian 4*
Number of rooms: 182
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Also Known As:
Puri Santrian Sanur
Puri Santrian Hotel Sanur
Puri Santrian Bali/Sanur

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