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“Great Stay” 4 of 5 bubbles
Review of Puri Santrian

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Puri Santrian
Ranked #15 of 76 Hotels in Sanur
Certificate of Excellence
Bangkok, Thailand
Level Contributor
126 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Great Stay”
4 of 5 bubbles Reviewed 28 December 2013

I'm a bit surprised to read others' bad reviews of Bali, not sure what people expect. Most of the beach dogs have a collar and are owned by someone and a few of the guests were playing with them, they were all well-behaved, friendly and seemed to be in good health. Most of them generally ignored the guests. Bali geographically is not as nice as some beaches in Thailand or South Vietnam, but the gardens, culture and food are unique and the reason to go.

Sanur is the beach for 'grown ups' and I chose it to avoid the Kuta scene. There are a few bars and clubs in walking distance, but if you're after a big nightlife spot, go to Kuta.

For what I had paid, compared to other similar properties I was very pleasantly surprised. The staff is very friendly, the pools clean and they do their best to keep the normal amount of insects in the climate at bay. I wish that I was able to get a club room or a day pass to the pool there because the kids can sometimes take over the pool. Because there are two other pools, often one had no kids or less noise.

The garden area is lush and many guests sit on their patios relaxing. Wifi is free which makes it good for a working holiday and the pool bar has an area to sit in that is not inside the water as well as in the pool. I came to swim and relax and this resort was great for that.

The Bali Night dinner was good and had some vegetarian buffet options with a really great show. I was very surprised to learn that the staff were the performers and it was very professionally done with a chance to learn a bit about Balinese culture.

I ate at the resort often as it was a relaxing atmosphere. Most of the food and service was good, The Balinese dishes are made to suit foreign tastes and are still flavorful, my only complaint was that the spinach ravioli I had on my last day was bland and poorly made.

My next trip to Bali I will be sure to return here.

  • Stayed December 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sabai_sabai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (451)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
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English first
Perth, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 28 December 2013

This is the second time we have been here 23Dec-31Dec since we arrived we have been wanting to move to a club room, we have checked twice, nobody has followed up with us. We have also endured the erection of an additional room that is still being put together for New Years Eve. Hammering banging moving equipment, all through our Christmas Lunch, as the Dining Room overlooks this area. We work all Year for a relaxing quiet time and that is why we come to Sanur .. The Puri is a great Hotel great location, but after this experience we won't be back. Take a look Puri at your delivery of service to your guests.

Room Tip: Club if u can get it or if staff bother to get back to you.
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  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 26 December 2013

We went there a few weeks ago and it was our worst holiday ever. No matter which area you go to in Bali, it is dirty and polluted and full of disease and nothing exciting what so ever…
Hotel itself and the facilities were average (it wasn't cheap at all) but it was in the middle of nowhere and we had to eat in the hotel almost every day. Food was pretty average and some waiters were good and some had attitude and only a few understood English good enough. Some days we caught a cab to the Seminyak or Kuta (30-60 min ride depending on the traffic) which was more crowded and had “a few” more dining options and “a” shopping center and nothing more but pollution, jam-packed traffic, beggars, filth and sick dogs…We walked from hotel for hours to different directions and except for another beach resort next door and a bar, there was not a decent looking restaurant in the whole neighbourhood. If you are into the sports next door resort/hotel has at least some facilities for almost the same price.
We were extra careful, vaccinated ourselves before going there, only used bottled water even for brushing our teeth, wiped hands with hand gels every five minutes and still both got sick. My partner got a skin rash and I am having severe allergic symptoms. Whether it was pool’s polluted water or beach or what else we don’t know yet…We have been to Thailand and Malaysia and a few other odd places but believe me Bali is by far the worst. Don’t forget about mosquitos, they are every were and they bite you first chance they get and it hurts for days, no matter how much repellent you spray on yourself and how careful you are…
If you are in dire need of travelling to a crowded polluted chaotic place for a “change” or you “must” go there for some other reasons different story, otherwise take my friendly advice and stay away from this dodgy place and warn all fellow ozzies too…for the same amount of money go to a beach resort in Phuket and I can assure you will have 10 times more fun and a lot less problems…
Since this trip I have started to look at Tripadvisor’s “good” reviews very SUSPICIOUSLY and from now on I will concentrate on the bad ones first and try to find other sources too before making any decisions…

  • Stayed December 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Allan1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santrian, Manager at Puri Santrian, responded to this review, 2 January 2014
Dear Allan1000,

Thank you for taking the time to post about your recent stay at Puri Santrian. It is disappointing to hear that you did not enjoy your experience or your time at the resort. Perhaps the island of Bali is not the ideal spot for you and we do hope that you find an alternative destination that satisfies all your holiday needs.

Happy travels,
The Management of Puri Santrian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 26 December 2013

This is a lovely traditional style hotel. It is located away from the shops on the main strip, which isn't such a problem given the availability and price of taxi. The service was good. I stayed in the Santrian Club rooms. These are very spacious and close to the pool that is only available to those staying in these rooms. This pool was great (I didn't even use the other pools)! It was quiet and has lots of places the kick back and relax in the cool water. Breakfast was nice enough, but it could get very hot in the dining area. Overall a good hotel.

Room Tip: Santrian Club Rooms are the way to go. The pool there is not crowded and very relaxing.
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  • Stayed October 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Sharls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Malaysia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 December 2013

Puri Santrian, this is what Bali is about. A perfect place for a perfect holiday. Attended by courteous, friendly and very warm staff, it feels like wanting to go back there again to experience the hospitality again. Yes....I am going back there again next year. Where do I Start? The rooms, the breakfast, the view, the people.....I am at lost. Rooms are well maintained and spacious. Breakfast spread is fantastic, spend your evening sitting at the beach with a drink in your hand enjoy the sunset....I can go on...but let me not spoil your experience....heading to Bali...head to Puri Santrian.

Room Tip: Choose the rooms facing the swimming pool.
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Gopala K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cottesloe, Australia
Level Contributor
147 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 25 December 2013

Nine of us stayed at The Puri Santarian - First thing the hotel did was to up grade the group
to lovely rooms with a outdoor seating area - The Hotel is located on a beautiful stretch of beach in Sanur- located close to shops restaurants, super markets, car and scooter rental's, atm's and money changers all close and in short walking distance.
There is a choice of two pools- The Pool with the attached Bar was our choice to get some sun
Staff are great friendly attentive across all facilities Reception Room service Bars and Restaurants- Big Smiles every where and all requests met punctually, Music at night good food at reasonable prices in a choice of locations
This really works - highly recommended - - Get the Bali architectural and cultural feel in a beach / garden setting in the Village of Sanur - Really Great

Room Tip: Room 130 Well located near Reception Quite and Spacious with beautiful Bathroom and out door seating
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wanderingspoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 25 December 2013

Delightful resort. Facilities excellent. Staff wonderful. Great place to have a family Xmas break. Xmas dinner in the mezzanine restaurant great as well. Lovely walks along foreshore. Easy access to other restaurants /spas and shops.

Room Tip: Rooms are all well appointed - very clean. Club rooms very spacious and very quiet - has exclusive...
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Margo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Puri Santrian

Property: Puri Santrian
Address: Jl. Cemara 35 | PO Box 3055, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#6 Romantic Hotel in Sanur
#10 On the Beach Hotel in Sanur
#10 Family Hotel in Sanur
#12 Luxury Hotel in Sanur
#12 Spa Hotel in Sanur
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Puri Santrian 4*
Number of rooms: 182
Reservation Options:
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Also Known As:
Puri Santrian Sanur
Puri Santrian Hotel Sanur
Puri Santrian Bali/Sanur

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