7 of us (4 adults & 3 kids aged 3, 5 & 11) stayed in a 3 bedroom loft suite for 4 nights in mid-September 2013.
Overall, we found the hotel was good value for money, but it is showing its age and would benefit from some renovations. The favourite part for the kids was definitely the waterslide - they would have been happy playing on it the whole time. The "kids club" was not a place where you could leave the kids as it is NOT supervised and kids can come and go as they please. It was undergoing some maintenance when we were there and I hope it ends up being a more enjoyable place for kids to spend time SUPERVISED while the adults enjoy some adult time.
On arrival, the desk staff were very friendly and helpful and provided a lovely refreshing cool tea (which the kids also enjoyed) and cool face towels. The staff throughout the hotel always looked us in the eyes and said hello which was lovely. But the service was a little slack at times.
Entry to our room was on the front side of the hotel which is the busy main road which I was a little worried about, but we heard little to no noise. The balcony overlooked the inside of the hotel - the pool area, which was a lovely view. On the balcony was a small clothes airer which we utilised our entire stay, but which was a little small for 7 of us.
The loft suite was extremely spacious, with 2 bedrooms downstairs and 2 adjoining bathrooms, then a 3rd bedroom & bathroom upstairs. I couldn't quite figure out though why there was no furnishings in the room at the top of the stairs. The top floor was quite warm; and there was a problem with the airconditioner up there, but this was rectified very quickly.
The shower prayed onto the toilets, one of the bath plugs & one of the sink plugs kept getting stuck down so we had to have a kitchen knife handy to pry them back up. But the bathrooms were maintained really well each day. In fact, the whole apartment was serviced to a high standard - they even lined up our numerous pairs of shoes. The kids loved the swans, monkeys & elephants made from the towels and left on the beds.
The lounge area was spacious, but the lounge was terribly uncomfortable and the pieces kept moving apart which made it awkward to sit on. Great options with tv viewing, but flat batteries in the controllers, which took over 24 hours to have returned to us.
The kitchen was quite tired, but was functional and with a great sized fridge to stock up on supplies at the local Hardy's supermarket (accessed via the back gate) to keep the costs down.
The room keys, while inconspicous being a credit card style, were easily lost (which did occur by one of our kids). I suggest management consider attaching a lanyard to them or something.
As previously mentioned, the waterslide and kids pool area was very much enjoyed by the kids. The waterslide was quite slow, however, and could be a bit quicker (kept getting stuck in a few spots and had to move yourself down to get back into the stream of water). There was usually a staff member by the kids pool, but they weren't overly concerned with what was going on and I certainly would not have felt safe leaving the kids unsupervised as I doubt it would have been noticed if one of them got into trouble. While there was soccer and basketball nets, there were no balls to be seen.
The main pool was well laid out and very clean. The kids also enjoyed playing in here. However, there was very little supervision (if any). And at night (it got darker earlier than we expected) there was very little lighting in or around the pool, which we felt was unsafe trying to keep track of the kids. The basketball net was fun for the kids, but you had to have your own ball it seemed (we bought a cheap blow up one from Hardy's supermarket).
We had breakfast included with our package. There was adequate choice of drinks and food which we found was all nice and appeared fresh. As with most buffets, the bain-maries didn't keep the food overly hot. The pool food was reasonably prices, tasted quite good, but were smallish portion sizes.
My in-law's enjoyed a free 1/2 hour massage each that was included as part of our package. They said that it was excellent.
The back gate was extremly handy to get to the main shopping and eating parts of Sanur. Hardy's supermarket was great and had food, drinks ($2.10 for a 700ml bottle of Bintang!), plus clothes, toys etc. However, after utilising the free shuttle to Sanur beach one day, then deciding to eat out for dinner (at an italian restaurant called Massimo which was lovely), we got caught out with the back gate being locked and we had an extremely long walk back to the hotel dodging holes in the footpaths etc. I strongly urge the hotel to consider keeping the back gate open for much longer.
A few of the days that we were there, there were 2 girls who set up by the main pool and did hair braiding and I think also nails. My daughter got her hair braided for only 150,000RUP ($15AUD), which I found out after is quite cheap. And when one came out a few days later, they re-did it at no cost.
There were NO mosquitoes at all the entire 4 days we were there. It wasn't until we moved to our 2nd accommodation (a villa in Seminyak) where we were eaten alive, that we appreciated the fact that there were no mozzies at the Paradise Suites. We assumed this was as a result of the smoke that we saw early in the mornings.
Will we go back? We're not ones to stay at the same place twice anyway, but due to the kids club not being a fully operational or supervised place that we could leave the kids and go off for the day, I don't think we would go back on that basis.
- Official Description (provided by the hotel):
- Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more less
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- Also Known As:
- Sanur Paradise Plaza Hotel Sanur
- Sanur Paradise Plaza Suites Bali