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“Fantastic Hotel for Families” 5 of 5 bubbles
Review of Sanur Paradise Plaza Suites

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Sanur Paradise Plaza Suites
Ranked #9 of 76 Hotels in Sanur
Certificate of Excellence
Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Hotel for Families”
5 of 5 bubbles Reviewed 16 January 2014

This was our 4th stay at the hotel.
The Room was fresh and clean. We had a lovely view over the pool, and it was very relaxing sitting on the balcony in the evening. Even though the hotel was full, we never felt crowded around the pool or at breakfast.
Breakfast at the Terrace Restaurant was very nice, and there was lots to choose from. We also had dinner there one night and the food was excellent, comparable to any of the good restaurants in Sanur for both quality and price.
The kids club and kids pool were excellent, the kids loved them, and booking a parent escape meant that the kids were looked after all day while we went out shopping.
The Pool bar at the main pool was fantastic. With a DJ during Happy Hour, we could chill out with a nice cocktail and great sounds. It created a great party atmosphere.
The best part of the hotel is the Staff. They are all wonderful. We have made many friends among the staff in our stays at the hotel, and seeing them when we visit is almost like coming home.
In our opinion, there is no better hotel at Sanur, and we won't stay anywhere else.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 17 January 2014
Thank you for your 5/5 review of the Sanur Paradise Plaza Suites. Your testimonial says it all.. We are very pleased that you enjoyed the parents escape and the services and facilities we have to offer. You would have seen some significant property improvements during your previous visits with us. We look forward to welcoming you back on your 5th visit.
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1,185 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (298)
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Yellowknife, Canada
Level Contributor
226 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 16 January 2014

Got sick during our around the world trip - My wife and boys checked into the Sanur Paradise and it was great. It provide them an instant community while I was convalescing in the hospital. The rooms are spacious - the amenities are good.
The food is a bit stilted - you can do better down the street - but the room service was good. Also the in-house laundry service was good.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 17 January 2014
Thank you for your positive review of the Sanur Paradise Plaza Suites. We do hope that next time you too can enjoy the facilities of the Suites with your family. We look forward to welcoming your family back to the Suites on your next trip to Bali.
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Bali, Indonesia
1 review
4 of 5 bubbles Reviewed 15 January 2014

Great hotel for families, great rooms with enough space and kids loved the water slide. Would have liked back gate to stay open until later (7ish). Sometimes had to go looking for waiter for service by pool but otherwise attentive. Guseka was an asset behind the bar and very friendly. Great choice of food for breakfast. Shuttle bus was great to get to town especially during our stay as it rained every morning. Our stay here was a base to get out and about but going to another hotel now for chilling out away from the hustle and bustle.

Room Tip: Two bed with rollaway with balcony for family of five
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  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bethan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 17 January 2014
Thank you for your positive review on the TripAdvisor website for the Sanur Paradise Plaza Suites. We are very pleased that you enjoyed your stay with us and we look forward to welcoming you back on your next trip to Bali.
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Perth, Australia
1 review
4 of 5 bubbles Reviewed 12 January 2014

Everyone looks for something different in a Holiday, for us the priorities were a great room; good, reasonably priced food and beverage service, good pool and recreational activities and proximity to shops and main street.

Sanur Paradise Plaza delivers on just about all of these. We have been to Bali 7 times in the past 2 years; (without a doubt) this was the best room we have ever stayed in..., Huge, new, modern, comfortable,spacious, and expertly cleaned every day....this room at one of the big 5 star resorts would cost you $AUD 450.00 per night... outstanding value for money.

The pool (although good) is smaller than a lot of other places (Bintang taste the same), the water slide is ok but I'd suggest having the supervisor sit at the top of the slide to regulate the kids coming down on top of each other, rather than chatting to their mates around the pool.

They really focus on bulk catering (buffet breakfast and dinner). The idea is to have you travel to their other hotel (down the road) for themed night buffet dinners, so if you get really lazy and don't want the 10 minute bus ride (each way) your only choice is the room service menu (the room service menu is the same as the restaurant menu). When the restaurant gets busy be prepared to wait a while.... or..... like us after 50 minutes cancel your order and go somewhere else...

A really (really) good hotel for what we were looking for... Pool area and kids club a little dated but all good... my tip would be to ditch the buffet breakfast deal and the themed dinners... head down to the beach / main street area for your meals... (it's only AUD $3.00 in a taxi..) ... heaps of really well priced good places to eat... lot's of variety....

Beware the shop owners in Sanur markets.. less tourist means they are a tad more forthright and in your face than those of Kuta ....

We will be back over Easter ...

Room Tip: Eat out... lots around... sit down the beach and have your breakfast in one of the many lovely resta...
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  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Familywells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 16 January 2014
Thank you for your positive review of the Sanur Paradise Plaza Suites, the rooms, as you mentioned are great value for money. We do have themed buffets during the busy periods as we as the option of ordering from the al carte menu. We do apologies for the wait for your food, the night in question, we did had an unprecedented influx of guests, which did take us a while to get the meals out. We do appreciate you comments and we look forward to welcoming you back again during the Easter break.
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Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 12 January 2014

As the other reviewer's have said, this was a great place for kids with the water slide, pools and 'camp splash'. We stayed 7 nights with our son, & had daily breakfast which was excellent. Service was excellent also. However, we found this place very noisy being on the 2nd floor (of 4 floors). Windows didn't seal properly so we could hear people and kids in the pool quite late, and some traffic noise. We could also hear staff setting up breakfast from 6am in the restaurant and loud music from the restaurant in the evenings, despite every window closed. But far worse was hearing the people upstairs who sounded like baby elephants all night walking around and the dragging of chairs as they got up from their dining table. Perfectly normal things, but with tiles on all the floors and not good sound-proofing, we were kept awake most nights or awake early because of this. Terrible. Bed was too firm also.
I can see the appeal of this place for people who want to come with their family and relax/swim/ drink/eat by the pool all day. Great cocktails, happy hour, regular DJ, great service. But for us who went out most days (except when very ill with Bali belly x 2), we wanted to come back to a place that was quiet and calm - which wasn't this place.
The place was reasonably clean, with cleaners coming every day, but the attention to detail just wasn't there. Cheap grout, grubby light switches etc. One of our toilets ran constantly (although worked) and despite reporting it twice, nothing was done. Lucky my partner knew his way around a cistern and was able to jam it temporarily to stop the running and associated noise.
Easy to organise a taxi/driver. Free wifi. Good room service & friendly staff. Great air con. Spacious 2 bed room, but no sheets strangely, only light doonas. Nothing inherently wrong with the place, just not suited to us.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Myrtle2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 16 January 2014
Thank you for your review of the Sanur Paradise Plaza Suites. We very much appreciate your positive comments with regards to the food, service the DJ and the cocktail hours. We do apologies for the nose from the guests upstairs. As a family resort we try very hard to entertain the kids around the pool and I can see how this would not suite your requirements if you are looking for a quiet area to relax. Our sister property up the road which is available for all our guests at the Suites, offers a very quiet place to relax around the pool. Our free shuttle runs every hour from the Hotel to the Suites. Hopfully we will welcome you back if you should decide to return.
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Perth
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

Stayed for 3 nights early January 2014. Had a 2 bedroom suite and it was BIG. Great having the 2 bathrooms/toilets. Hotel was great for our 8 year old son as he loved the kids club abd wanted to be there every day. Has a great water slide etc for kids to play. Breakfast was very good. A great selection of fresh food. Staff very nice. Hotel is about a 5minute walk to shopping and beach. Though it is about 20minute walk to hotel section of beach. Has shuttle bus going regular. We loved Sanur and if we return with our son, we will be staying at this hotel again.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 16 January 2014
Thank you for your positive review of the Sanur Paradise Plaza Suites. The rooms are very spacious and accommodating. We do hope that next time when you come and visit that you are able to spend more than 3 nights with us…. We look forward to welcoming back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broome, Australia
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

We stayed here with another family over Christmas 2013 and we enjoyed ourselves. The housekeeping and customer service as a whole, you could not fault. Everyone that worked there were very friendly and the inclusions such as 30 min massage and free dinners we're great.
Positives: we stayed in a 2 bedroom room which was huge for 4 people and had everything we wanted, water cooler in the room, DVD player and babysitting facilities. The kids club was great for our kids,4and 6. the inside part could do with better lighting as it's pretty dark inside. The back gate to go down the lane way to the main strip was a great shortcut, it was a shame it shut at 6 but I can see they probably do this for security purposes.
Negatives: I think the main negative would be the kids club didnt have all day access. There were times where it was annoying to have make sure you are back by 12 when they have a break for 2 hours. This is only a minor grumble.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank EmmaHaynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 16 January 2014
Thank you for your positive 4/5 review of the Sanur Paradise Plaza Suites. As a senior contributor we appreciate your comments. Thank you also for your comments with the housekeeping staff and the customer service staff, they are super friendly and helpful. As for the kids club we do have a parents escape package offering full time supervision throughout the day if you choose to go shopping. I do apologies if this was not explained to you during your visit with us. We are glad that overall you enjoyed your holiday and we look forward to welcoming you back again on your next visit to Bali.
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Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#7 Spa Hotel in Sanur
#7 Luxury Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

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