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“Didn't want to leave” 5 of 5 bubbles
Review of Sanur Paradise Plaza Suites

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Sanur Paradise Plaza Suites
Ranked #9 of 76 Hotels in Sanur
Certificate of Excellence
Alice Springs, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Didn't want to leave”
5 of 5 bubbles Reviewed 20 February 2014

Our holiday was fantastic...the friendly staff made us feel extremely welcome from the minute we arrived and were amazing until the day we left. We stayed for 15 nights and felt at home from day 1. We stayed in 2 bedroom suite..was perfect, very clean and had everything we needed. Our son, who is 9 months had the best holiday, the restaurant were extremely accomadating in making his meals for him and showering him with attention, while we had dinner or breakfast peacefully. The pool area had plenty of space and comfy loungers. Food was always very yummy and timely. Room service was also fantastic, cost next to nothing to for such a convenient service. We would highly recommend the plaza suites for any one with a family of all ages for a relaxed, fun holiday. The suites give you the best best of both worlds with the hotel vibe and self contained apartment living. Just Amazing...looking forward to lots more fantastic holidays here. Thank you to all the staff for a brilliant holiday!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kings86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 6 March 2014
Thank you for your positive 5/5 review of the Sanur Paradise Plaza Suites. Your testimonial says it all.. We are very happy that you had a great time and we look forward to welcoming you back again on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,172 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (298)
Date | Rating
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  • Chinese (Simplified) first
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English first
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 February 2014

My husband and I plus the three kids (16,3,1) stayed here for 10 nights in January 2014. The Hotel reception staff were HANDS DOWN the best staff ever! So so helpful, knowledgeable and loved interacting with our kids. :) Ladies - cant thank you enough for making our stay very pleasant!
The staff in the restaurant were fantastic as well, and the pool staff very attentive to your needs for food and drinks, they always had time to 'High Five' our 3yr old and ask his name.

We didnt use 'Camp Splash' as a baby sitter, our kids too young, but we still had a great time in there, playing with the kids our selves and LOVED the water slide!

Hotel turn down service was great - left all sorts of things laying around, and the staff were very professional and cleaned our rooms very well, and of course nothing went missing!

Great Hotel for families - don't come if you don't have kids, or don't like kids, lol cause there's kids every where. If we come back to Bali - we will definitely stay here again.

Room Tip: Three Bedroom apartment was bigger than our 4 bedroom home in Perth!
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  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 6 March 2014
Thank you for your 5/5 review of the Sanur Paradise Plaza Suites. We are very happy that you had a great holiday and that you felt that the staff was the “best ever”. Our philosophy is, if the kids are happy the parents will be happy too. We look forward to welcoming you back again on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 February 2014

This is the best family resort we have been to. You can not fault the staff and both of my children felt a part of the family the second time around. All the camp splash staff remembered my children by name and knew what they liked, it made our holiday very relaxing and piece of mind that my children were well looked after. Even though the property is a little aged the outdoor enviroment was fantastic for the whole family. The restaurant was fantastic and if you stay longer then 5 days the local street food was a new experiance. I would highly recccomend this establishment for families and you will not be disappointed with the service and attention of all staff.

Room Tip: Ifthe garden view would be quieter than pool side however if you have young children the pool side a...
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  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 20 February 2014
Thank you for your positive 4/5 review of the Sanur Paradise Plaza Suites. We are very happy that you had such a great time and that the staff membered you from your last holiday with us. You would have seen some significant changes since your last visit and we hope to welcome you back again soon in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 9 February 2014

This was our second stay here and we thoroughly enjoyed it. The kids love the waterslide and the kids club and there were a lot of kids staying at the hotel for them to play with. They made lots of friends, including the staff and had a ball. The new back gate made it easier to walk to Hardys, although the road was flooded at times due to it being wet season. I felt that the meal prices were better this time than last time. The theme buffets were well priced and we weren't eating much cheaper in Sanur. The food quality was excellent. Breakfast wasn't included in our package and we do find that to be a bit pricey, so we headed into town, or the kids had Cocoa Pops and hubby and I had room service, which was reasonably priced. We enjoyed the DJ music and atmosphere of Happy Hour and afternoons by the pool. This was a great innovation and really added to the stay. We were happy sitting by the pool while the kids (9 and 11) entertained themselves and they enjoyed the freedom too. The 2 bed, 2 bathroom apartments are huge and very comfortable. One of the air cons wasn't working well, so we reported it and it was fixed within an hour. We were very happy with that service - and we even received a fruit basket the following day to apologise for the inconvenience. This was a lovely surprise. We do find Sanur much quieter than Kuta/Legian, so we chose to stay 5 days here and then move to the hustle bustle in Kuta.

Room Tip: The rooms overlooking the waterslide are much quieter than those facing Ngurai Rai Bypass.
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  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Suec5864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 13 February 2014
Thank you for your wonderful review of the Sanur Paradise Plaza Suites. We are very pleased that you enjoyed the services and facilities we have to offer. The new back gate does make it a lot easier and accessible to Hardy’s and the surrounding shops. We are also pleased that you liked the DJ and the happy hours around the pool. We look forward to welcoming you back on your next holiday to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Pole, Alaska
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

This facility is not the newest nor would I consider it a luxury accommodation. But that is where it ends. Every other aspect of this Suite Hotel are a star 5 in my opinion. I have traveled extensively over the past 22 years, to over 40 countries around the world. The finest hotels do not have any higher quality of service, respect, or professionalism than I found here.
The most important issue and the heart of any hotel is the level of service it provides to its customers. This place has mastered that aspect in every area that I utilized during my stay. The second is the facility itself. Although it is not a modern structure it has a wonderful old Balinese accent and is well kept. The rooms are large and all though the furniture is not expensive it meets the need. The bed was good quality and very comfortable! The kitchen was not fancy but more than acquitted in every way. The whole facility was kept very neat and clean....all the time! The pool and pool side furniture was nice quality and very well maintained. The restaurant above the pool side bar was exceptional in service and food. I love food!!! Everything I ordered was very well prepared and generous in amount. The morning breakfast was WORLD CLASS stuff, and no small variety of selection either!
I can not say enough good things about this place! I have paid 2 or 3 times the amount for accommodations that didn't come close to the service and friendly atmosphere that I found in this place. They were very gracious hosts and I would not consider staying any place else if it were within 30 or 40 kilometers of my business here. You will not find anyplace on earth where things don't break or mistakes aren't made, but I'm here to tell you this is the kind of place you want to be at when those things happen. They truly do care about getting it right, making it right, and pleasing their guests. I didn't have any problems except for a small internet glitch, which they promptly corrected. If you want to be appreciated as a person and don't have a bad attitude toward life, then this is the place you want to be!

Thomas A Murray, Rm 4205, stayed January 21 through February 5, 2014.

Room Tip: Don't know about the other rooms but mine was a single bedroom on the forth floor on the outside...
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  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 5 February 2014
Thank you for your review of the Sanur Paradise Plaza Suites. We are very honored to have received a review of this caliber. I read your review to our department heads and was very proud of the staff for delivering a top level of service. We are very blessed in having such a talented and dedicated team of professionals to look after our guests. As an experienced traveller, it is truly rewarding to have such feedback. We definitely look forward to welcoming you back again on your next visit to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

We would definitely return and would highly recommend to our friends. Our apartment was spacious and well serviced and having the bottled water in the room was a fantastic benefit. The facilities are wonderful. The main pool area is well set out with sun lounges and bar staff who are only too happy to help. The spa facilities offer a range of lovely treatments and we took up the offer to pay an additional US $95 to have a late checkout of 6pm which also included two 1 hour massages, a bucket of Bintang beer, a laundry voucher and ice cream vouchers. Great value! The late checkout meant that we had another full day to enjoy in Bali. The hotel was great for kids with a large activities room and water slide. Staff are extremely friendly and very helpful. I liked the fact that there was a security guard on the back gate and that all vehicles were fully checked by security before entering the premises. An extremely safe venue to stay in. My only recommendation would be that the hotel extend the hours that the back gate is open so that you can go out for dinner and still use the back gate when you return. The gate closes at 6pm which is a little early. I would recommend they extend this until 9pm.

Room Tip: The three bedroom apartment is extremely spacious. Each bedroom had its own bathroom which was fant...
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  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Nikki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 5 February 2014
Thank you for your 5/5 review of the Sanur Paradise Plaza Suites. We are very happy that you enjoyed the spacious rooms and the late checkout package as well. The staff are very friendly and very helpful. The back gate does close at 6pm for the safety and security of our guests, it does get dark and we do not want our guest to fall into harms way. We look forward to welcoming you back on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

Very friendly and helpful staff. Good size apartment with 2 bedrooms (TV in master), 2 bathrooms, large living (TV and DVD player) and meals areas, functional kitchen equipped for simple meals. Good breakfast in the restaurant, but lunch and dinner probably better taken elsewhere for variety and atmosphere (very quiet on the couple of evenings we ate there). The location of the resort makes it too far to walk to/from the Sanur 'High Street' after 6pm when the back gate of the resort is closed. This is a bit of a pain for families eating out/shopping early in the evening, as a taxi one or both ways will be necessary; at ~$3.50 a trip that cost mounts up over several days. Two teenage boys enjoyed the pools and games. We didn't use the Spa facilities. A minor issue we had with a dripping air-conditioning unit was dealt with very promptly, with a follow-up call from reception to confirm that we were satisfied with the outcome. Similarly, a request very early one morning for a replacement water bottle was responded to within 5 minutes. The service is certainly very good and Balinese friendly of course.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank SFS2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 5 February 2014
Thank you for your positive 4/5 review of the Sanur Paradise Plaza Suites. We purposely close the back gate as it does get very dark and we would not want our guests to fall into harms way. During the day it is a 7 minute walk to the surrounding shops and restaurants. We are pleased that your boys enjoyed the pools and games we have to offer. We look forward to welcoming you back again on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#7 Luxury Hotel in Sanur
#7 Spa Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
Reservation Options:
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

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