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“Ideal family accomodation - secure with great facilities for kids” 4 of 5 bubbles
Review of Sanur Paradise Plaza Suites

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Sanur Paradise Plaza Suites
Ranked #9 of 76 Hotels in Sanur
Certificate of Excellence
Casablanca, Morocco
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ideal family accomodation - secure with great facilities for kids”
4 of 5 bubbles Reviewed 31 March 2014

Stayed in an apartment with plenty of room for the seven of us. We found all the staff very friendly and the room was kept very clean by housekeeping. Breakfast was great with plenty to choose from and the two times we used room service the food was good. The kids loved the pools and the facilities in the kids club and we kept entertained when we did not go sightseeing.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank robyn d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 3 April 2014
Thank you for your positive review on the TripAdvisor website. The rooms are very spacious and we are pleased we were able to accommodate your family of seven. We are also pleased that you found the staff to be friendly and efficient. We hope to welcome you back to the Sanur Paradise Plaza Suites on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,184 reviews from our community

Traveller rating
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See reviews for
983
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (298)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

Our family stayed at the Sanur Paradise Plaza Suites from the 8th til the 14th of March, our children are 9 and 5 so the apartment type accomodation appealed to us.

Pro's
Staff are really friendly and would greet us and our children every time they saw us, always greeting our children by their names.
the room was a 2 bed/2 bathroom apartment which was lovely, no problems with the apartment at all.
Breakfast was great! A really good selection every day. Everything was really fresh and topped up unlike a lot of other buffet style breakfasts.
Kids club was great for my 9 year old and he happily spent a lot of time there, probably not best suited for kids under 6 as its not enclosed and its right next to the pool area..
Pool/gardens were lovely and well maintained.

Cons
There really only is one, and its not something they can change but worth a mention, the location is really not the best. If your happy to wait for the hourly shuttle into Sanur or catch a cab in to Sanur ($2) you wont have an issue, however if you like to walk it could be a problem. They have a back gate that is open til 7pm which provides a short cut to the main street through an alley. It really is only a 10 minute walk down the alley, however it is a residential area and we had a scary incident with dogs that ran out of a property and attempted to attack our young son.

also, stock up on your drinks/snacks at Hardy's supermarket as the prices in the shop at the hotel are absolutely expensive (AU$10 for a pool ring that was $2.50 at the supermarket)

I would still recommend this hotel to others, it was a nice relaxing start to our holiday

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shannons1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 3 April 2014
Thank you for your positive 4/5 review of the Sanur Paradise Plaza Suites. The staff are friendly and I am pleased that you liked the breakfast. We are also glad that your children enjoyed the Kids club as well.. If the children are happy the parents are happy too! Sorry to hear about he dog running out and barking at your son. The dogs in Bali are a little intimidating at times. We do hope to welcome you back to the Sanur Paradise Plaza Suites on your next trip to Bali.
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Melbourne, Australia
1 review
4 of 5 bubbles Reviewed 20 March 2014

We went to Sanur Paradise Plaza Suites with two 4 years olds. It was perfect for a family. We were welcomed and staff were really friendly. They attended to all or needs and we had a fantastic time. The rooms are perfect for families are they have two bedrooms and two bathrooms.
One employee in particular Ayu Ariasih was amazing. A big shout out to thank her for all her help whilst we where there. She babysat for us and co-ordinated most of our trip.

The personal attention was outstanding. Thanks. We'll definitely be back again

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JenAustralia555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 3 April 2014
Thank you for your positive 4/5 review of the Sanur Paradise Plaza Suites. We are pleased that you found the staff welcoming and friendly, we are also pleased that you liked the spacious room. Ayu is an amazing staff member and gets on well with children. We look forward to welcoming you back on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
132 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed 12 March 2014 via mobile

Stayed here during a school fieldtrip to Bali. The hotel is rather old and needs immediate renovation. The dusty furniture is starting to break, and some of them had broke. Breakfast was pretty good there. Many unexplained events happened in our room(s). At one night during our stay the television actually turned on itself, and in another day of our stay, one of my friend's en suite room was locked from inside. We tried opening it, but we just received a shocking hard knock as a response from whoever (or whatever) is inside. The staff however wasn't really welcoming nor attentive.

Stayed here at March 2012 for a schooltrip

Stayed March 2014, travelled with friends
Helpful?
1 Thank Raymond H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 21 March 2014
Thank you for your review on the TripAdvisor website. We have over the last 2 years renovated our property, and we continue to renovate to improve the facilities for our guests. You will see that, in this forum alone, we receive many positive comments on the improvements that we have made to the property, as well as how attentive our staff are. I am not too sure on the unexplained events that you encountered while staying with us, but we have never had this happen before. I am delighted that you enjoyed your breakfast in our newly renovated restaurant. You may have also noticed that our lobby area is fresh and inviting for new guests, as well as being a fond last memory for departing guests. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 March 2014

I have stayed in the apartments twice and both times appreciated the spacious room they offer. My first trip was with two friends, We got upgraded to the 3 bedroom apartment loft which was lovely. My second most recent trip i returned with my family. We booked a 3 bedroom apartment to sleep my 18 month old, 4 YO, my husband and myself as well as grandma and grandpa. It was perfect for our kids. The slide and pools provide great entertainment as well as the air hockey and other activities in the camp splash kids area. We ordered room service most nights and was great to use the kitchen area and still have a sit down meal together when the kids went to bed. The price is fantastic, and being able to have an apartment when travelling with kids makes the holiday much more enjoyable! The added bonus of being able to stay all together but still have access to a buffet breakfast and kids club is great. Staff were kind, friendly and helpful. It was a lovely easy break for us and will be returning for sure!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 21 March 2014
Thank you for your positive 5/5 review of the Sanur Paradise Plaza Suites. We are very happy that you enjoyed the services and facilities we have to offer. The staff are very kind, friendly and helpful. We look forward to welcoming you again on your return to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 March 2014

The suites are well set out and allow the family to enjoy the holiday together while still allowing parents alone time. The recreation and pool areas keep the children entertained for hours and the parents relaxed. The accommodating staff make the stay as relaxing and enjoyable as possible. When you first arrive you can be forgiven for thinking it's too far from the main Sanur strip or the beach however with a back gate and walkway you are only a few minutes away with a leisurely walk which makes everything you need at you finger tips. We highly recommend this to families or group's alike.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
4 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 6 March 2014
Thank you for your positive review on the TripAdvisor website. We are thrilled to hear that you had a great holiday. The back gate is very handy as it is just a few minutes stroll to the surrounding shops and restaurants. We look forward to welcoming you back again on you next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 March 2014

My wife and me organized a trip to Bali on 20-23/2/2014, which were low session with our 2 children from Kuala Lumpur. We book two rooms apartment. Rooms were nice, except only 3 towels were provide, despite four occupants. They have nice pool for children. But the staff were not very helpful. When I requested for towel, they were reluctant to give me. House keeping were done in the late afternoon, despite of our request in the morning. Staff should brief guesss on the available programs organized by the hotel.

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Yusoff2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 6 March 2014
Thank you for your positive 4/5 rating on the TripAdvisor website. In the second bedroom we usually set one of the towels up as an origami animal for the children. I do apologies if this was not the case. We thank you also for your comments on areas in which we can improve on, we do hope to welcome you back again to the Sanur Paradise Plaza Suites in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#7 Spa Hotel in Sanur
#7 Luxury Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

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