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“Great kids club with amazing friendly staff.”

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Sanur Paradise Plaza Suites
Ranked #11 of 78 Hotels in Sanur
Certificate of Excellence
Melbourne, Australia
1 review
“Great kids club with amazing friendly staff.”
Reviewed 11 May 2014

We have been to Bali 6 times previously and decided to try sanur out for our first time since we had 2 kids.
The kids club with great staff especially Sukma who was so friendly and kind with her time with the kids with painting,face painting,dress ups and loads more.
My little 3 year old girl was on the water slide 30 to 40 times a day and the kids pool was always lifeguarded.
Defo value for money and great family spot.
Stephen and Theresa.
Melbourne.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephentheresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 15 May 2014
Thank you for your 4/5 positive review on the TripAdvisor website. The staff are very friendly and we are glad that that the children enjoyed the kids club and the waterslide.. We look forward to welcoming you back again on your next trip to Bali.
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1,236 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (307)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Perth
2 reviews
Reviewed 8 May 2014

We stayed 7 days in a 2-brm apartment for 7 days from April 30 with our (nearly) 7 & 9-year-old daughters. They both loved the Plaza suites - the eldest actually cried when we had to leave!

The apartment was huge with 2 bathrooms (which we weren't expecting). Plainly but comfortably furnished, a useful fridge and microwave in the kitchen and also a stove top. The rooms are not luxurious (finishes - particularly in the bathrooms not too good), however, the apartments are still very nice and streaks ahead of other 'family' accommodation we have experienced in Bali (and at home in Australia) - particularly for size and value for money. You can easily forgive a bit of messy plastering & tiling and sometimes noisy air conditioning when you have so much space, a huge lounge with giant balcony (ours overlooking the pool), a super comfortable bed and you know that your children are safe and thoroughly entertained.

The waterslide and dedicated kid's pool area was great - as was the other main pool area with plenty of sun beds and super-attentive and friendly staff. Also, it is true - every staff member we encountered always remembered our children's names and helped them with their Indonesian counting and words. There were plenty of activities on the daily kid's program at 'Camp Splash' for the children to do, but we found that they were often more interested in playing with the other children, swimming and sliding. Excellent on pool safety, with a staff member always seated in the kid's pool area - vigilant, helpful and friendly. Our girls also loved getting dressed up in traditional Balinese clothes, complete with hairdos.

The Terrace restaurant serves a great breakfast and again staff were always lovely. The menu wasn't super-expensive/cheap or particularly expansive, but more than adequate when mixed in with a few visits to other nearby restaurant for variety. The pool bar was terrific for 'mocktails' - enjoyed by all.

The nearby Hardy's supermarket and many shops and restaurants (really are a quick and direct 5-7 minute walk away). The supermarket sells food and is also a large department store. It was handy for all sorts of shopping, snacks and many of the families staying for extended periods did their food shopping here and saved on lunches.

There was a great international mix of guests. We're from Perth and made friends with families from the Netherlands, Hong Kong and different parts of Australia. Previously in Bali I/we've stayed in 5 star hotels (with tiny rooms and pull out sofa beds for the children), a private villa (beautiful but no other children to play with) and an assortment of mid-range resorts. We are very glad that we chose the Plaza Suites this time and avoided the more 'popular' and overpriced Bali hotels based in Kuta which seem to have cornered the family market with 'kids rooms' that are invariably very noisy and don't offer half the space to relax.

All in all a great holiday, lovely resort and very genuinely friendly staff.

Room Tip: We requested a pool view room - main pool from front balcony and overlooking the kid's play area...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LunaFamilyPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 9 May 2014
Thank you for your 5/5 review on the TripAdvisor website. We are very happy that you enjoyed your stay at the Sanur Paradise Plaza Suites. Your testimonial says it all, and or philosophy is, “If the kids are happy the parents will be happy too.” We look forward to welcoming you back to the Sanur Paradise Plaza Suites on your next trip to Bali.
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Johannesburg, South Africa
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 May 2014

The rooms were very spacious, modern and clean. Great pool area with a dj in the afternoons and happy hour! Breakfast was superb every day and the staff were very welcoming, helpful and charming. The free shuttle to the shops and beach hourly was a bonus. You can walk but they close the back gate at 6pm in the evenings which is a bit of a pity. We requested two double beds but ended up with only one but it wasn't a train smash! They did try to accomodate us by pushing the beds together and placing a double sheet over them. Dinner menu wasn't great and expensive (mostly european food) but there are so many wonderful restaurants down the road to choose from. Great activities for kids including movies and buffet outside by the pool. The food at the buffet was great! Would definately consider it again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 9 May 2014
Thank you for your positive review on the TripAdvisor website. We are very happy that you enjoyed the breakfast and that the staff were very welcoming, helpful and charming. We are also glad that you liked the movie under the stars and that the buffet food was excellent. We look forward to welcoming you again on your next visit to Bali.
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Perth, Australia
Level 2 Contributor
2 reviews
Reviewed 6 May 2014

This was our first holiday to Bali with our children aged 4 and 1, we had a wonderful time. The hotel was fantastic. Our room was newly renovated, spacious, fully equipped and well designed for a family to stay for any length of time. The hotels facilities was the highlight for our kids, the large pools, fantastic water slide and kids club kept them both entertained all day. The Restaurant & room service menu, price, and availability was fantastic. Most of our meals whilst in Bali, were enjoyed within the hotel. The staff were absolutely delightful!!!! I honestly could not fault our stay and look forward to returning again. Our son keeps asking "when are we going to the green water slide again?"

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jolene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 8 May 2014
Thank you for your 5/5 review on the TripAdvisor website. We are very happy that you enjoyed your first Balinese holiday with us..! The kids club facilities are fantastic and we are very pleased that your children enjoyed the pools and the waterslide. We look forward to welcoming you back on your next trip to Bali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 3 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 May 2014

We really liked this hotel- the rooms are huge, happy hour is great they had a DJ one day while we were around not sure if thats everyday. The kids club is extensive and well supervised, my children did not want to leave- they offer wi-fi which is great considering we stayed at their sister hotel in Kuta that didn't offer it!!!
We were very impressed this hotel was cheaper and offered such good rooms and facilities. The downside of this hotel is location, this has put us off until now. However after staying here I would tell people to not be put off, its only $3 into Sanur and I think what this hotel offers is worth the compromise of location. They do offer free shuttles too. The staff were amazingly friendly. Breakfast could be better but its still fine. This is a great hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank franknbettyPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 8 May 2014
Thank you for your 5/5 review of the Sanur Paradise Plaza Suites. We are very happy that liked the huge rooms and the hotel’s facilities. The kids club is fantastic and we are glad to hear that the kids did not want to leave. We do hope that the back gate facilities were explained to you, as it is only a 7-minute walk to Hardy’s and the surrounding shops. We look forward to welcoming you back on your next trip to Bali
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hanoi
Level 5 Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 5 May 2014

We have two sons aged 7 and 9 who described this hotel as paradise - mainly due to the kids zone which includes a water slide, good pool, games electronic and table tennis as well as air hockey.

I had thought we would go to the beach - but only once as the hotel is 10-15 minutes walk away. We had a suite with lots of space which gave us room to cook ourselves and watch a good movie.

Staff very friendly and responsive to 3 power cuts we had (due to overloaded fuse). Food and drink quite expensive so went to local supermarket.

Room Tip: suite room comes with kitchen facilities if you want to cook / shop in local supermarket
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank furrysporran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 8 May 2014
Thank you for your 4/5 review on the TripAdvisor website. We are very pleased that your children thought that it was “Paradise”. Our philosophy is, “if the kids are happy, the parents will be happy too”. We are glad that you had a great holiday and we look forward to welcoming you back on your next trip to Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 May 2014 via mobile

I have stayed here at least 6 times I was really hesitant to come back for his hotel after the last visit, but I'm so glad I did.

The new renovations are fantastic. The rooms look brighter , lighter and cleaner. They are more spacious and give a more lux feeling with the new granite bench tops

The grounds are the same as usually - lovely and very well maintained

I've always found the staff very easy to deal with and they have been more than happy to help with any problem or question

Would like to make special mention of Bling and Pin( I think ) from the kids club- I always see them busy with the kids. My daughter is still to young for the kids club. But when I'm down there with her I see all those young men and guys paying full attention and interacting with the kids - I'd happily leave my kids there , and at the beach with Bling !

Food is very good value and probably compares well with outside

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 8 May 2014
Thank you for your 5/5 positive review on the Sanur Paradise Plaza Suites. With your 6th visit you would have seen some significant property improvements over the years. We are glad that you liked the newly renovated rooms and that staff are easy to deal with. We look forward to welcoming you back on your 7th visit!
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Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#9 Spa Hotel in Sanur
#9 Luxury Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

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