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Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites)
Ranked #13 of 79 Hotels in Sanur
Certificate of Excellence
Reviewed 21 July 2014

After having a few issues with our rooms we were 3rd time lucky and found one suitable for us (noise from busy road & minor mouse problem)! Once we were able to settle in and enjoy our ENORMOUS suite we thoroughly enjoyed our stay at this resort. The rooms and amenities are very well kept and clean - our children loved the huge pool and waterslide. The staff are amazing.....very helpful and friendly people who always have a smile. The hotel was in an average location, situated on a major busy road and quite far from the beach but within easy walking distance during the day via the back gate (shuts at 6pm) to shops and restaurants. The free shuttle service between hotel, beach and Hardy's shopping centre was very handy and transport from the hotel lobby was a reasonable price. Room service options and prices were also very reasonable and the daily breakfast was always fresh and provided a good variety. My girls and I particularly enjoyed the poolside manicures, pedicures and hair braiding although you do pay a bit extra than using outside services. Happy hour by the pool was fantastic between 4-6pm (2 for 1 drinks) with a DJ and one afternoon even had a magician which our kids adored! Each night's dinner included free entertainment and one of the evenings included a family movie night. I would definately recommend Sanur Plaza Suites for families as it provides plenty of room, great facilities within the resort and a very relaxed atmosphere.

Room Tip: Ask for a room away from the main road with a view over the garden or the pool.
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank rebecca_bl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites), responded to this reviewResponded 31 July 2014

Thank you for your positive 4/5 review for the Sanur Paradise Plaza Suites on the TripAdvisor website. The rooms are enormous and very accommodating for the entire family. We are very pleased that you enjoyed the services and facilities we have to offer. Thank you for recommending our property to you family and we look forward to welcoming you back again on your next trip to Bali. Be sure to book direct with us for some great benefits.

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Reviewed 21 July 2014

My husband and I, plus our 3 children (ages 5, 8, 10 really enjoyed our stay here. We stayed in a 3 bedroom family room, which was huge with excellent air conditioning in each room. It was very clean and the buffet breakfast fabulous. The kids loved the waterslide and we valued the included spring water supply which covered our needs all week. Loved the free wifi and made use of the free shuttle to the beach zone and department store/supermarket. The beach was only a short walk away though, and it was easy to get cheap taxi's ($3 max) to some great cheap eateries in the evening.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank abchelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites), responded to this reviewResponded 31 July 2014

Thank you for your positive 5/5 review on the TripAdvisor website, the rooms are huge and kept very clean. Thank you also for the kind words about the buffet breakfast and we are pleased that the kids loved the waterslide, we look forward to welcoming you back again on your next trip to Bali. Be sure to book direct with us for some great benefits.

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Reviewed 20 July 2014

This was our third stay at the suites, a hotel loved by ourselves and both our boys (ages 8 and 13). The staff are fantastic, the grounds are beautiful and the rooms are spacious and clean. Located a short walk to the centre of Sanur where you can find the fabulous Hardy's supermarket which is generally as cheap as the street stalls with a lot less hassle. Sanur is great if you prefer a bit quieter atmosphere than Kuta and the Paradise Plaza Suites is a great hotel for families.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
1  Thank Rachael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites), responded to this reviewResponded 31 July 2014

Thank you for your positive review for the Sanur Paradise Plaza Suites. The staff are fantastic and we are pleased that you enjoyed the services and facilities we have to offer. Thank you for your loyalty and we look forward to welcoming you back for your 4th visit. Be sure to book direct with us for some great benefits.

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Reviewed 18 July 2014

My son and I just had a fabulous stay at the suites. When we were tired we loved the room service, quick, cheap, great choices and easy! The rooms are kept extremely clean as is the pool and other facilities we used. on my second last day I broke my leg on a wet footpath in Sanur. The staff were so helpful and kind and ensured a safe passage back to Australia to have it operated on. It was our third stay at the suites and we couldn't recommend it more highly for families!
Make sure you check out the quite route to Hardy's outside the back gate. Massages along that road are terrific and the little tailors along that route are far cheaper than along the main drag in Sanur.

Room Tip: Family suites are fabulous...so roomy!
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank CatieB1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites), responded to this reviewResponded 31 July 2014

Thank you for your positive 5/5 review for the Sanur Paradise Plaza Suites. We do hope that you are recovering well after you accident. Thank you for your kind words about the staff and the facilities we have to offer. We look forward to welcoming you back on your 4th visit on your next trip to Bali. Be sure to book direct with us for some great benefits.

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Reviewed 17 July 2014

We stayed in a 2bedroom apartment, which was nicely appointed, and included 20ltr chilled and boiled water bottle for the week. Our kids loved the resort waterslide and kids zone. Take a blow-up pool ring for the slide, it gives you extra speed, all the kids seem to have them. Buffet breakfast each morning was delicious, but often waiting for eggs or pancakes or coffee. Restaurant Staff were very tentative when you asked, but they seemed to struggle to keep up with service when restaurant was full - avoid the busy times, and it will be pleasurable. Reasonably priced transport was always available at reception. Good location - only 5 min walk to Hardy's, local store, and main street for restaurants, shops etc, out the back gate. 20-30 drive to Kuta. We walked to beach for restaurants a few times, but didn't swim. Beach was ok, but kids preferred the resort for swimming, cost approx $3AUD for taxi back to hotel. Foot massage & hair braiding available by the pool for fair price. Kids had 10min mini-massages for around $2.50AUD. Happy hour 4-6pm by the pool was always a hit with 2 for 1 cocktails and mocktails. Floors everywhere are slippery when wet, so take extra care. My husband had a big fall coming down the ramp from breakfast. Room service menu had lovely food for fair price, good mix of Asian and Western, we had no trouble feeding our 7 & 9 year old boys. Had a great family feel, staff always helpful and friendly. Reception staff very helpful, they arranged our Elephant Safari, and confirmed info on Circus water park and other tours etc. We would go back again.

Room Tip: 4th floor loft rooms have stairs, and we found it very noisy underneath on 3rd floor. I would reques...
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Frosty000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites), responded to this reviewResponded 31 July 2014

Thank you for your positive 5/5 review for the Sanur Paradise Plaza Suites on the TripAdvisor website. We are very happy that you thought the breakfast to be delicious and the room service menu to be lovely. The happy hours around the pool are a bit hit, we look forward to welcoming you back on on your next trip to Bali. Be sure to book direct with us for some great benefits.

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Reviewed 15 July 2014

Very nice clean room. Great having a fridge and big kitchen.Our upgrade was fantastic to 3 bedroom 3 bathroom - one issue is the small main bathroom but thats not a major issue. Overlooking the pool. Teenage son loved the upstairs privacy.

Room Tip: overlooking the pool away from the elevators
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank hill_power
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites), responded to this reviewResponded 31 July 2014

Thank you for your positive 4/5 review on the TripAdvisor website. By booking direct we offer many packages and benefits depending on the length of stay with us. We are glad you liked the 3 bedrooms and 3 bathrooms; we look forward to welcoming you back on your next trip to Bali.

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Reviewed 15 July 2014

I have mixed feelings about the Suites but overall it's good value accommodation. The staff are lovely.

My perspective is from someone with a 2 year old and 6 year old.

The apartments are very large and comfortable. I like that they have a water dispenser that has the gallon bottles and they are not pricey to replace. The pillows and mattresses are comfortable. The shower in the main bedroom is luxurious and it has a hose which makes it easier to shower kids without getting water in their mouths. From a childproof pov it's petty good.

The kitchen is a little basic but fine for simple stuff. Noodles, cereal etc.

It feels like the room is relatively mosquito secure.

The pool is great, good paddling pools for the little one and the slide is fun. They let the little girl sit on daddy's lap which is nice. They have a small plastic jungle gym inside which is also great for the 2 year old. Pity it's in the same room as a untethered CRT TV on a splintered wooded cabinet.

I guess my main 3 complaints would be

1) it's very noisy. One bedroom window faces the hallway so you get the noise from foot traffic. The other main bedroom faces a grassy area and they often have music going till relatively late. This is not helpful from the perspective of getting small kids to bed.

2) they lock the back door. They site security reasons but this is obviously rubbish. The guard could sit there for another 2 hours and Sanur is very safe. I'm guessing They just want to discourage people from eating outside the hotel. Sure you can take a taxi back but with a 2 year old that's not very safe so add 15 minutes to your walk down a dark alley and then along a super busy road. There are literally holes so big that a pram could disappear into one of them. On a side note we have found a pram to be useful in Sanur. Sidewalks on tourist road are pretty good quality.

3) we only tried the buffet once and it was ok but all the food was cold and we were there when it opened. There are some amazing restaurants in sanur but see quibble 2.

Anyway as I said this is good value accommodation close to the centre of sanur during the day.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Snowflake000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites), responded to this reviewResponded 31 July 2014

Thank you for your positive 4/5 review on the TripAdvisor website. We appreciate your comments with the overall good value accommodation. We do close the gate at 6pm as it does get quiet dark and we do not want our guests hurting themselves. We look forward to welcoming you back again on your next trip to Bali. Be sure to book direct with us for some great benefits.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites)

Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#10 Luxury Hotel in Sanur
#10 Spa Hotel in Sanur
Price Range: £45 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites) 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Prime Plaza Suites Sanur - Bali (Formerly Sanur Paradise Plaza Suites)

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