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“A Fantastic warm / hospitable Family Hotel/ Suites” 5 of 5 bubbles
Review of Sanur Paradise Plaza Suites

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Sanur Paradise Plaza Suites
Ranked #9 of 76 Hotels in Sanur
Certificate of Excellence
Perth, Australia
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A Fantastic warm / hospitable Family Hotel/ Suites”
5 of 5 bubbles Reviewed 6 August 2014

Since 1996 we are in & out of this beautiful warm Hotel when it was then Radisson Hotel/ Suites, We were just boyfriend/ girlfriend then with my Husband now. Married with a beautiful family now & we come back ( all renovated) to stay for more. The thing with this hotel is special,,,,the staff we knew from 1996 are still there, as warm as they are,,,all are like our family. My girls loves being there, the staff overall, reception, Splash pool slide staff, beach staff, restaurant... Mr Bell was an excellent GM for so many years also, sad to see him leave( but we were also there for his last Christmas:) haven't met the new GM but We heard he's also very good and from New Zealand or A real true Blue Aussie!? The Suites has the other Hotel with is also accessible to and from if you want to use the facilities ( for a change of scenery) and walk through the Danau Tamblingan Markets and eatery like yummy Dunkin doughnuts etc.. The Shuttle is every half an hour to the other hotel, supermarket and to the beach, although from the Suites it's 5 minutes walk from the pool exit gate to go to Hardies Shopping Centre. The rooms we love as the 2 bedrooms plus lofts( for a bigger family) we have tried them all and just total relaxation. There is always improvement going on but what we love about this hotel is " it's like our families" Thank you Dend, Ayu, Pin, Awie,Yugie and many more,...love love you's...

Room Tip: Big rooms at the Suites specially the 2 bedrooms, massive! Love the newer look.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mahal127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 14 August 2014
Thank you for your extensive 5/5 review for the Sanur Paradise Plaza Suites. We also thank you for the loyalty you have shown over the years. You would have seen some significant product improvements since your first stay with us. We have a lot of staff members who have been here since day one and they are very happy to see returnee guests, the biggest asset is the staff and they always welcome you with a smile. From our family to yours, thanks… And we look forward to welcoming you back again on your next visit to Bali.
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1,184 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (298)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Australind, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

We we were staying in a 3 bedroom 3 bathroom balcony suite, with our daughter, her husband and 4 year old son and booked in under their name.. They were downstairs and we were in the loft and the suite was large enough for us all to have our own space and toilet. We found the staff friendly and helpful at all times. We mentioned at the front desk, that the tap in the loft was a bit tight and were asked whether we wanted it fixed straight away and we said it would be ok, just have it fixed before the next people came in. By the time we got back, we found it fixed. The staff at the front desk, the restaurant, the bar and by the pool were all excellent and we all felt comfortable and relaxed at this resort. We found the food was good and none of us suffered any ill effects from anything we ate. We didn't drink the water as the hotel supplied a very large water container that supplied hot, cold and warm water. Would we go back, SURE WOULD! If you have young kids at the pool, they are being watched by the very diligent staff. The bar staff were incredible during happy hour, I don't know how they did it. One guy Mua (hope that is spelt right) went out of his way to bring my daughters husband up to our room after he fell over. The hotel runs a free shuttle bus into Sanur in conjunction with the other Sanur Plaza Hotel and if you miss the bus, or can't work in with it, there are always taxis to take you where you want to go.

Beware of the guys at the entrance to Hardy's who are the only ones who hassled us the whole time. They are handing out "you have won" or "we have a deal for you" cards. Be blunt but pleasant with them, after all they are trying to make a living too, so don't let them ruin your holiday.

One taxi driver was exceptional, we found. He speaks and understands our language well, as he has been to WA. He goes by the name Scooby Do. He went out of his way to help us so we asked him if he could take us to the airport. His reply "No Worries, you can trust me." and he was out the front of the hotel at 3am and took us to the airport.

We sometimes ate at Sanur Beach restaurants - the Satays were delicious and brought back many memories of other Asian places we had visited. Beware the childs hamburger, THEY ARE HUGE. Pork Spare Ribs were also enjoyed as was the Seafood Basket which included grilled Tuna, Prawns and Squid Rings. The beer was cold and inexpensive, the cocktails were scrumptious and all this in a setting which justified any money you spent getting there.

Money Changers - we followed the advice to use money changers who are behind closed glass doors and who count the money out onto the bench and not into their hands. And this time up there we didn't get short changed.

All in all, a great break and a great place to come back to after a day out.

Be aware of the man with the trolley at the airport who expects 10,000rp per bag and have your 200,000rp ready before departing Bali.

Room Tip: Away from the road is possibly better. We were away from the pool and mainly heard music on functio...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 15 August 2014
Thank you for your 5/5 positive review for the Sanur Paradise Plaza Suites. We are very happy that you enjoyed your stay with us. The staff are friendly and helpful and we are also pleased that you liked the large 20 liters of drinking water we well. We look forward to welcoming you back on your next trip to Bali, be sure to book directly with us for some great specials.
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North Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 August 2014

This was our second stay at the Plaza Suites and it was even better than I had remembered. We had a 2 bedroom balcony suite with a garden view. The staff and facilities are great especially for families. Our 7yr old and 5yr old say it is the best holiday ever, the kids facilities and water slide were a hit. The rooms are large, with space to chill out if you ever have enough of the pool, our kitchen very recently renovated. The new back gate gives great access so we hardly used the shuttle bus this time as enjoyed the short walk to main shopping/dinner strip. We booked with the hotel directly this time and enjoyed the benefits of doing so. I like Sanur as a location as it is less hectic than other parts of Bali.

Room Tip: The Garden view suites are away from the pool area but really I didn't notice any noise issues e...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 15 August 2014
Thank you for your 5/5 review on the TripAdvisor website. We are very happy that your second stay with us was better than your first! The rooms are large and the back gate really means only a few minuets to Hardy’s and the surrounding shops.. We look forward to welcoming you back again on your third visit real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Western Australia, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

We are staying here at the moment in a 2 bed villa overlooking the main pool with our 2 daughters aged 3 and 8. We have stayed in Bali many times and we are very impressed with this hotel. The main pool and area is fantastic plus there is a separate kids pool, water slide and playground. Great staff, good bar and food prices and excellent breakfast. Typically Indonesian in style, service and attention to detail, this hotel is perfect for families. Well located with a shuttle bus to and from town and beach every hour until 6.30pm. A two bed villa has two bathrooms, huge lounge, kitchen, dining table. Great features are the extra bathroom, free shuttle, good poolside food, kids facilities, location, great rooms for bigger families. We really cannot fault this hotel. They have thought through every detail. Book this hotel, you won't be disappointed.

Room Tip: Poolside 2 room
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 7 August 2014
Thank you for your kind comments on the TripAdvisor website. I am not too sure if you are still in-house but if you are, I hope that you are enjoying your holiday and if you have already checked out, I hope that you had a great time with us. We are very pleased that you rate us highly comparing to other hotels in Bali. We are very lucky to have such great staff and great facilities. We do hope to welcome you back again on your next trip to Bali.
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Enschede, The Netherlands
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

We stayed in a two bedroom apartment with a view on the swimming pool. The apartment was very commodious and clean. A nice feature was the water cooler with a 20 litre bottle free of charge per week. The kids had their own bathroom. Housekeeping was swift when there was a problem and also the cleaning was nicely done.
There were more than enough activities for the kids as well as a nice swimming pool and a second one with a water slide. Every monday morning there is a try dive in the swimmingpool. Our kids loved it!
All staff really made an effort to let you feel welcome. Service with a big smile. I had a special request for our wedding anniversary. Customer service did a great job on completing that. And as an extra they gave us a little cake for our anniversary, too.
We had a great experience in Bali and we definitely come back to Sanur Paradise Plaza Suites.
A special thanks go to Ayoe Budi and Ngurah Ary. Our kids cannot stop talking about you.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1971Sergio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 30 July 2014
Thank you for your positive 5/5 review on the TripAdvisor website. We are glad that you felt the holiday to be perfect. The staff really makes you feel welcome and we are glad also that the kids enjoyed our facilities. We look forward to welcoming you back again on your next visit to Bali. Be sure to book direct with us for some great benefits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bentleigh, Victoria, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

We have 3 boys aged 2, 5 and 12 and stayed for 13 nights in July. I was expecting the games room to have faulty equipment as you often get in hotels. The facilities on their web site are exactly as listed. Camp Splash was awesome with my 5 and 12 year old with their cousins 6 and 9 in there almost all day for 2 weeks, up and down the slide with the $3 inflatables we purchased from the supermarket 400m away. This enabled us to relax completely in this area or main pool. They run activities on the hour 4-5 times per day, drawing, dress up, etc. and enough to add variety. The rooms were enormous and Sanur very quiet and prefect for us as we had the baby (2 years old) still in a stroller, bit bumpy in the streets but very few holes in the ground. In contrast to some reviews the main strip is 400m and a 5 minute walk and the beach another 5 minutes cutting through any of the hotels that side. WiFi is for 2 devices only then you pay but not much. Courtesy bus a beauty, saved us perhaps $50-$100 AUD but best was the time saved and pain with young kids and walking everywhere.

Room Tip: All rooms are essentially the same. Ground floor rooms are all at a slightly higher level and none...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Alexander G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 30 July 2014
Thank you for your positive 5/5 review for the Sanur Paradise Plaza Suites. We are glad that you felt the holiday to be perfect. We are very happy that you enjoyed the services and facilities have to offer. The waterslide is a big hit and we are pleased also that the children liked the activities.
We look forward to welcoming you back again on your next visit to Bali. Be sure to book direct with us for some great benefits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 28 July 2014

I stayed at Parade plaza suites with my 3 sons aged 11, 9 & 5. We stayed in a 2 bedroom apartment and it was lovely, spacious, air conditioning in all rooms, 2 bathrooms and 2 TV's, kitchen was fully equipped not that we used it much and water cooler provided. The staff were excellent, very helpful, friendly and fantastic with children. Kids club was great.. the only thing I would recommend is to get rid of the PlayStation! The grounds of the hotel were lovely and clean, security was excellent, a safe and easy place to stay. Situated close walking distance to Saner. Happy hour between 4-6pm was tab and there were different entertainment each night. We would definitely stay here again.

Room Tip: Ask for a balcony!
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tania B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, 30 July 2014
Thank you for your positive review for the Sanur Paradise Plaza Suites. The rooms are very spacious and we are glad that you felt the staff to be excellent. We are very happy that you enjoyed the services and facilities we have to offer. We look forward to welcoming you back again on your next visit to Bali. Be sure to book direct with us for some great benefits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#7 Spa Hotel in Sanur
#7 Luxury Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

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