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“Quirky room, comfortable, but odd place”
3 of 5 bubbles Review of La Taverna Suites

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La Taverna Suites
Ranked #62 of 137 Speciality Lodging in Sanur
Singapore, Singapore
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Quirky room, comfortable, but odd place”
3 of 5 bubbles Reviewed 29 April 2014

I can see why this place has attracted some fairly poor reviews recently. All is certainly not right. However all is certainly not wrong either and there were enough good bits for us that we enjoyed our 3 night stay. We rather liked our quirky little room. The bed was comfy, the room was quiet enough (although I think this was rather because our neighbours were considerate than because the room had exceptional soundproofing) and the aircon worked very well. There was plenty of comfortable seating in the room which was good for cooling off for a bit as the weather in Sanur was very hot and humid when we stayed and we didn't want to be out in it all the time. We were very happy using the pool and beach areas. All of the Indonesian staff were friendly and helpful. Breakfast was OK but nothing special. Very miserly looking servings of fruit compared to previous places we had stayed on Bali, the juices tasted peculiar and the coffee was very weak. One morning the table was also not properly wiped clean, cutlery looked smeary and a side plate was chipped. The staff seemed inexperienced so probably needed better management. We had lunch in the restaurant one day. It was fine but expensive for what it was. Drinks there were also expensive so we only had one beer there. It was also fairly evident that some things were in need of a bit of a refurb. We are not really used to staying in places which are this upmarket (pool, beach front restaurant etc.) and we did manage to negotiate a fairly large discount on their published room rates by just arriving without a booking. As such for us it seemed fine. I can imagine if you paid full whack and/or are used to staying in posher place this could well come as a disappointment.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrLizT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 18 April 2014 via mobile

I have been coming here for 30 years and always encounter the same staff from when I was a child. Not this time. ALL staff are new and wearing black and white trainee uniforms. There were NO experienced staff. The young girls couldn't speak English, the drinks were watered down and food slow to come. Our family ordered pizzas which didn't have rhe correct toppings on them. When I questioned where the basil was, the girl came back from the kitchen to report the chef's response: It was dried basil. Really? In Bali, where basil is readily available and we are in an Italian restaurant!? The food and drinks were disappointing, and service terrible. Wasted a night out going here.

Stayed April 2014
Helpful?
5 Thank Heidinewie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 March 2014

We stayed at La Taverna for 4 nights and thoroughly enjoyed our stay. Don't go if you're looking for the standard resort experience but do go if you like your hotels authentic and full of character.

The location is stunning, right on the beach. The rooms are comfortable, clean and charming. We loved the sandy paths, the Balinese bungalows, the Indonesian antiques alongside the little European flourishes and the airy outdoor seating areas. The gardens are also beautiful, green and spacious. The staff, particularly those who did our rooms and looked after the grounds, were lovely. Always smiley and friendly.

We would definitely return and recommend it to the like minded - more traveller than tourist. But do enquire about the rooms and make sure you find one that really suits your needs and likes. We found that the reservation staff were very helpful and willing to assist us in this.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sara l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
163 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
1 of 5 bubbles Reviewed 7 March 2014 via mobile

We spent the last couple of nights of our Bali holiday at the La Taverna. This was the 2nd time we had stayed here, having previously stayed 2.5 years ago. On our previous trip we had arrived with our internet booking confirmation in hand only to be advised that La Taverna had no record of the booking and had received no payment. Our only option was to go somewhere else or pay La Taverna up front again! As we were travelling with other family members whose booking was in the system and honoured we chose to do the later and pay again - giving the hotel the benefit of the doubt that it may have been an issue with the booking agent.

This trip started no better. On arrival we were advised that despite deliberately booking a room that the website states can accommodate 3 people (Garden Suite) - AND paying more for this room than standard rooms - our booking was only for 2 people and that we would be charged an extra AU$55/night for the use of the bed/couch that was already in the room for our 8 year old daughter to sleep on.

When I disputed this the staff called the manager - an agitated and aggressive Swiss gentleman who very aggressively advised me that the room fees were non-refundable and there was no choice other than to pay the extra $55/night.

So now the Garden Suite was costing us almost the equivalent of what we had paid per night at the exquisite Katala Villas for a 2 bedroom villa with a private pool earlier in the week! I should have taken more notice of previous Trip Advisor reviews that mentioned additional hidden costs at La Taverna.

The good parts of the stay:

1. The location - great location;
2. The Balinese staff - individually, like all the Balinese we encountered we lovely;
3. The size of the room - it was a good sized room and the Aircon worked.

The bad parts of the stay:

1. Our booking - as mentioned, this was handled appallingly;
2. Management - definitely not guest friendly;
3. The hotel is decaying terribly - the roof around the restaurant is visibly sagging, the pool is mouldy with algae growing on the steps, where there has been a lick of pain applied in the last few years it has just been splashed around;
4. The rooms are dated and in desperate need of a makeover - especially the bathrooms;
5. The gardens and grounds are dilapidated and quite frankly sad. Our Garden Suite reminded me of the lawns and gardens of student share house that I used to live in 30 years ago when I was uni, with more weeds than grass and overgrown unappealing. There were 2 garden lounges in our Garden Suite that don't look like they had been touched in years (see uploaded photo) covered in leaves and grime that I wouldn't be game to sit on (not that the garden had any appeal to enjoy).

The sad part of our stay

1. While individually, the Balinese staff were lovely, collectively none appeared happy to be working there and there was little enthusiasm surrounding their jobs. Perhaps as a result of a rigid and controlling management culture. This is in complete contrast to our stay at the Pondok Pundi in Ubud where happy and engaged staff created an open and happy environment in which other guests from all over the world interacted with each other and had a good time. At La Taverna all the other guests staying there crept about, slinking to and from the pool and other public areas if they were trying to hide - with no interaction or obvious enjoyment. It's amazing how the vibe of the staff can influence the entire dynamics of an environment;
2. The restaurant - the restaurant was another example of the decay of the hotel. While once upon a time it was deliberately positioned for European visitors and this worked for them - now it's just 'old'. Each day a page offering the evening dinner special was delivered to our room which for eg was bruschetta, spaghetti carbonara and a soft drink for 150,000 rp. Indonesian options were more expensive and extremely limited on the menu. We fed all 3 of us good Indonesian food, with a couple of Bintangs for that 50 meters down the beach. Similarly, the included breakfast menu comprised a couple of pieces of bread, a couple of croissants, 2 eggs and a single hash brown with fruit and juice. If you wanted an Indonesian option you had to upgrade your breakfast menu and pay more (another example of those additional hidden costs). It is little wonder that the restaurant was always empty apart form breakfast.

The mad parts of our stay

1. We were quite simply gobsmacked to see a prominent laminated sign at reception stating that if you consumed beer not purchased on the premises you would be charged CORKAGE of 75,000 rp (I didn't bother to check if this was per person, per day or per can)! This might be reasonable if they weren't charging 37,500 rp/can of Bintang in your room - when you can purchase it for 16,000 rp/can right next door at the Circle K or have served to you in a nice cold glass for around 22,000 rp at cafés on the beach. Again it is no wonder that we didn't see a single person at the La Taverna bar. Never have I encountered such a policy at any hotel in the world that I have stayed at.

La Taverna needs a complete rethink of how the business is run.

Given that you can stay in a luxurious villa for almost what we paid for La Taverna - save $$ and get much better value elsewhere!

Stayed March 2014, travelled with family
Helpful?
8 Thank BrisbaneTraveldoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 8 January 2014

We stayed the last 3 nights of our holiday here and it ended our holiday on a not-so-good note. The first room we were given was damp and dark and included a puddle of water from the leaking a/c - not a very good night's sleep was had in the dank sheets. We switched rooms to a better, cleaner room but it was still very dated and didn't really suit our needs. The food and service were pretty standard. There are much better places to stay in Sanur. It might be your thing, but I would strongly suggest that you don't pay in advance (like we did).

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TheHiltonHoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fitzroy, Australia
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 7 January 2014

The problem writing a review is that one doesn't want to offend the obliging staff who eke out a very modest living in hospitality - in this case our disappointment is the responsibility of the owners. The rooms are large, but lacking in privacy unless you choose to draw the dark curtains and have the lights on during the day. Without blinds drawn, our bed overlooked the bedroom of the villa across the pathway. The towels are grey and worn, and the bed linen is musty and there are no chairs apart from a couch against the wall. The bathroom has an abysmally cramped vanity basin and the shower did not drain till a staff member gave it a tweak with a plunger.... All in all, it's time for the owners to consider a total overhaul of this very dated and supposedly vintage hotel.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank denmother62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merrijig, Australia
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 30 December 2013 via mobile

La Taverna was our first stop for a 4 week stay in Bali and Gilli islands. Great position right on beach front with breakfast area overlooking ocean. Buildings are old style and in need of some maintenance but charming and comfortable. We had a two large rooms in our garden view apartment with outdoor Taverna sitting area off each room. Bathrooms were clean but in need of some repair. Staff friendly and helpful. We got a bit tired of the limited choice fir breskfast however there are plenty of cafes close by offering cheap breaky alternatives. Overall stay was good a great place to relax and unwind if you are looking for something Traditional rather than glossy and modern.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Taverna Suites

Property: La Taverna Suites
Address: Jl. Danau Tamblingan 29, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #62 of 137 Speciality Lodging in Sanur
Price Range (Based on Average Rates): £
Hotel Class:3 star — La Taverna Suites 3*
Number of rooms: 45
Official Description (provided by the hotel):
La Taverna Suites is a small privately owned hotel set within lush tropical gardens that open directly onto the golden sands of the Indian Ocean. La Taverna Suites has over the years played host to artists, writers, musicians and a wide assortment of other colorful personalities. Its European owners have endeavored to maintain the spirit of old Bali, whilst also providing a relaxed, informal environment with emphasis on the personal. ... more   less 
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Also Known As:
La Taverna Hotel
La Taverna Sanur
La Taverna Suites Bali/Sanur

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