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“A Real Gem”

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Puri Mesari Hotel & Suites
Ranked #29 of 78 Hotels in Sanur
Certificate of Excellence
Adelaide, Australia
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Real Gem”
Reviewed 27 January 2014

Spent two days in Sanur at the end of our holiday. It is a tranquil little place tucked away just 5 minutes out of Sanur. This hotel was less than half the price of the resorts we had been staying in previously but it certainly did not feel cheap, just really good value. Room was very good, quiet cool A/C. Loved the outside bathroom. Restaurant is basic and while not having an extensive menu all the meals we had were good plus they can make a half decent cappuccino. The staff are so very friendly and the service is just second to none. Nothing is too much trouble. There are plenty of big hotels that could learn a thing or two about customer service from this little hotel. Highly recommend.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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367 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Perth, Australia
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 January 2014

We spent two days at the Puri Mesari resort in Sanur just to get a break away from Legian and see what Sanur was like as we had not been there before.
Service was very good and staff very friendly.
There was a free shuttle service into Sanur which was very handy as the little resort is about 10 minutes walk from the main shopping area.
Room was kept very clean, bathroom a bit tired with a shower head in the bath but you need to bear in mind what you pay for the accomodation.
Value for money yes but the only access from the reception area to the villas was a narrow steep stairwell which would not suit anyone with advisability.
Breakfast was served prompt and was nice.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vince F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 January 2014 via mobile

Our stay at this place was pretty much eventless, not a single bad thing. We had a late breakfast - not a problem. Finished very late dinner, again no problems. Exchanged currency at the front desk, got the wrong exchange rate (for USD, not EUR), got promptly reimbursed with an apology. Anything you need these people will do their best to accomodate you. First floor rooms are by the pool or ponds, if that is of importance for you. Keep in mind that this is an mid range accomodation, a firm 3+ star because of the staff effort to make you feel as at home as possible. Yes, some bugs but this is Asia, and the toilet is of a 'no paper inside' type but again, this is Asia. :) If you want more luxury and a big resort - why are you even reading this? 21 rooms in total, stylish interior and exterior, like an urban villa. I would not hesitate to check in again should I visit Sanur.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Stancho051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 December 2013

This is a lovely little hotel with good amenities and very friendly staff. Clean and comfortable room, decent food, nice pool, tropical garden and 10 mins walk from beach. And good value. Just what I needed. Some renovations going on but not disturbing.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
milano
Level 6 Contributor
183 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 12 December 2013

We stayed at the Puri MEsari for one night.
The room was at the first floor, we immediately notice a little lack of care in the furniture, but that is ok.
However the bathroom was very messy (the window could not be closed) and with a bad smell coming out of the pipes.

The reasons for our disappointment are the following:
1. breakfast is a shame, the waiter brings you a small card (very dirty) with the choice of the day. In spite of the early hour, many things were crossed.
2. We booked via booking.com, yet the hotel charged us 3% addition because of the payment with the credit card. I did not spend hours arguing given that it was a couple of euros only (we spent there one night), yet I found the attitude extremely unfair. No other place in bali charged us that, and it was not indicated on the booking conditions.

Location is not far form Sanur center

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank StudentelloMilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 November 2013

We had a two night stay betwen trips. We were in a downstairs room (111) which has an outdoor bathroom. My husband had a shower and when we reached for his towel and army of cockies arrived. They even ran up his leg. The hotel did move us to upstairs room which was alot nicer. The staff are obliging but this incident really turned us off this hotel

Room Tip: Choose a room on the 2nd level
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 111Judyt38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 November 2013

We arrived to Puri Mesari late at night and we were welcomed with a refreshing iced tea which was a lovely start after a long trip from London. We also stayed at Puri Mesari the 2 nights prior to our return to London
We had booked the deluxe room with pool view.The room was big and comfortable, very comfy bed and pillows. The bathroom had a massive bath tub. However the room could have a done with some painting as in some of the walls the paint was coming off.
The location is not great if you want to be near the center of Sanur, however if you don't mind walking it is only about 15 mins away. The beach is about 5 mins walk. If you like peace and tranquility and no traffic noise then Puri Mesari is the place. The is a restaurant just by the corner (Mama putu) if you don't fancy walking, the food is nice there but again, it is very quiet.
All the staff at Puri Mesari were great and very helpful when helping us to organize tours and transport to our next destination.
One of the things that needs improvement is the breakfast as the choice was either toast, French toast or pancakes, fruit and juice. However for some reason when we returned the following week the breakfast had improved and scrambled egg, fried eggs or omelet were added to the breakfast menu which was very good.
All in all staying at Puri Mesari was a good experience and I would probably stay there again if I ever return to Sanur

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Natilia77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Puri Mesari Hotel & Suites

Property: Puri Mesari Hotel & Suites
Address: Jalan Mertasari 66 | Sanur Kauh, Sanur, Denpasar 80228, Indonesia
Phone Number:
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#10 Romantic Hotel in Sanur
#17 Family Hotel in Sanur
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Puri Mesari Hotel & Suites 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Puri Mesari is a charming small, private hotel with friendly and personalized service. Our site is perfect for guests seeking for an intimate accomodation in a peaceful environment. ... more   less 
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Also Known As:
Puri Mesari Sanur
Puri Mesari Hotel & Suites Bali/Sanur

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