We first stayed at these villas back in December and thought everything was fantastic
We returned this month with extended family and was left a little disappointed. Service had dropped dramatically from our house keeper having a day off for a ceremony and them not even sending someone in until we requested it. I had also sent many emails on the lead up to our trip with none of them being returned. The rooms are kept very tidy and clean which is a bonus however one of the families traveling with us had an infant and when we booked we informed them of this and asked for a cot. We received no information on any of our requests. On departure our friend was told she had to pay $10 per night for the hire of the cot this is after already paying for the infant as part of the guests staying at the villa. Something that we had not been told after booking months in advance. They were also moved during their stay due to issues with water or something and still was required to pay. We were highly disappointed in the level of service from upper management who left the poor staff at the villas with no explanation and just having to make them pay.
- Official Description (provided by the hotel):
- You are cordially invited to indulge yourself at your own private First Class © Bali Luxury Villa on the “Best Island” in the world LOW COST AIRPORT TRANSPORT: Your luxurious experience begins with an optional ( additional charge) low cost service by our Balinese chauffeur directly to your Villa in a modern air-conditioned vehicle.TROPICAL PARADISE: As you enter the front gates you will realize that the villa complex is first class which is usually only the prerogative of the rich and famous.HUGE VILLA WITH LARGE PRIVATE POOL: Magnificent architecture, spacious grounds and exquisite tropical landscaping. ... more less
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- Also Known As:
- Emerald Villas Hotel Sanur
- Emerald Villas Bali/Sanur