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“Little disappinted second time round - BEWARE if you have an infant”
3 of 5 bubbles Review of Emerald Villas

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Emerald Villas
Ranked #6 of 137 Speciality Lodging in Sanur
Certificate of Excellence
Perth, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Little disappinted second time round - BEWARE if you have an infant”
3 of 5 bubbles Reviewed 22 June 2014

We first stayed at these villas back in December and thought everything was fantastic
We returned this month with extended family and was left a little disappointed. Service had dropped dramatically from our house keeper having a day off for a ceremony and them not even sending someone in until we requested it. I had also sent many emails on the lead up to our trip with none of them being returned. The rooms are kept very tidy and clean which is a bonus however one of the families traveling with us had an infant and when we booked we informed them of this and asked for a cot. We received no information on any of our requests. On departure our friend was told she had to pay $10 per night for the hire of the cot this is after already paying for the infant as part of the guests staying at the villa. Something that we had not been told after booking months in advance. They were also moved during their stay due to issues with water or something and still was required to pay. We were highly disappointed in the level of service from upper management who left the poor staff at the villas with no explanation and just having to make them pay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KristyLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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306 reviews from our community

Traveller rating
    198
    75
    22
    6
    5
See reviews for
116
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3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

Emerald villas are just heaven
B 17 villa is Extremely Clean, spacious, own pool and fully stocked kitchen with all the equipment (if you feel like cooking) or ask politely and the loving and hard working maid will make meals for you in the comfort of your own villa.
The villa has 3 separate rooms and large living communal area.
Sanur is the quiet part of bali and really only a cheap "blue taxi " ride into the chaotic busy parts when more shopping is necessary.
Emerald villa is a little piece of paradise. Will definitely be coming back.

Room Tip: All rooms have their own bathrooms and comfy queens size beds. You can't go wrong with B17 vill...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jemmamay2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanthi P, Manager at Emerald Villas, responded to this review, 24 July 2014
Thank you very much for taking the time out of your busy schedule to submit a flattering review of our © Bali Luxury Villas.

It is satisfied guests like you that have contributed to us receiving the Tripadvisor certificate of excellence award for the past four years.

Only 10 % of the hotels and villas in the world receive this prestigious accolade yearly.
We look forward to seeing you again in the near future.

Sampai Jumpa Lagi (See you again)

Cheers,
Yanthi
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 June 2014

Second time and it was still perfect!
From when you enter the Villas through the gates guarded by warm,welcoming and friendly staff you know it is paradise. You have your maid who is friendly and on arrival makes you a lovely tropical juice, we arrived late at night to see our own private pool sparkling in the moonlight and the gorgeous looking Villa. The way this place is set is simply amazing as local authentic Warungs are down the road (I reccomend Warung Anna who has her own warung and serves amazing, authentic food.) The beach is two minute walk and shops both left and right are only a minute walk.
The staff were amazing and were always willing to help you, we had been here in previous years so they recognized us and on the last day shook hands.
Emerald Villas has its own Mediterranean Cuisine that we didn't fancy but one day tried breakfast and that was not regretted! The pancakes are simply massive and thick ....
We had villa E2 and it had 3 big rooms with en-suites along with there was a big open kitchen with sofas. The double beds were comfy and there was a noisy fish fountain but you could turn it off.
Overall Emerald Villas is an amazing place to stay in and i cant wait to go back in August!

Room Tip: All villas are lovely but one further away from the reception/restaurant might be quieter during the...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanthi P, Manager at Emerald Villas, responded to this review, 24 July 2014
Thank you very much for taking the time out of your busy schedule to submit a flattering review of our © Bali Luxury Villas.

It is satisfied guests like you that have contributed to us receiving the Tripadvisor certificate of excellence award for the past four years.

Only 10 % of the hotels and villas in the world receive this prestigious accolade yearly.
We look forward to seeing you again in the near future.

Sampai Jumpa Lagi (See you again)

Cheers,
Yanthi
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Out of this world. The pictures dont do it justice. It has to be seen to be believed.
The staff, the premises and the location are everything to dream of.
To top it all we were upgraded from a one bedroom to a 3 room villa. OK 2 rooms were locked off but cares.
No negatives and believe me I am not easily pleased.

Room Tip: Ask for the main area it was a little walk to our friends units around the corner.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidhL6356RB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

Really loved staying here. Hotel staff were super friendly and helpful, they couldn't do enough for us and we're very pleasant. I loved the positioning of the place, a straight ahead 5 minute walk to the beach and two minutes to the main road were you could turn left or right to find many fab restaurants. We enjoyed Massimo's but really, The Three Monkeys was our hands down favourite. The Villa itself was very comfortable with two separate air conditioned en suite bedrooms. in addition we had an outside living/kitchen area which we loved. Due to exhausting days doing the 'tourist' thing, we ate twice at the villa and would also recommend their wonderful food. I don't think you could go wrong booking these Villas.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

Its not the best looking villa, neither is it next to the beach, nor is it near the shopping area, but for the price we paid for a 4 bedroom villa, its awesome value.
The villa is not new, but its pretty well maintained, 4 en-suite bedrooms, living area with open kitchen, a small but ok private pool, we (a bunch of colleagues) had a great time lazing around, drinking and ordering the watermelon juice to our villa (don't order anything else, its not good).
There is a beach about 15 mins walk away, not exactly the "beach" we are looking for, so went there, took a look, had some food and that was it.
This is in Sanur, there are some shops nearby, but for serious shopping take a cab to Kuta, its much better there.
Overall, awesome value for $$$.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chengweehan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fremantle, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

One of the best holiday rentals we ever had! Serviced villa with little garden and private pool, calm, clean, nicely furnished, close to restaurants and the beach. And a housekeeper who made our stay even more comfortable. We stayed for two weeks, and I enjoyed every single day!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarbaraVienna2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LawrenceBell, Owner at Emerald Villas, responded to this review, 14 July 2014
Trip Advisor replies:

Thank you very much for taking the time out of your busy schedule to submit a flattering review of our © Bali Luxury Villas.

It is satisfied guests like you that have contributed to us receiving the Tripadvisor certificate of excellence award for the past four years.

Only 10 % of the hotels and villas in the world receive this prestigious accolade yearly.
We look forward to seeing you again in the near future.

Sampai Jumpa Lagi (See you again)

Cheers,
Lawrence
President / Director. G.M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emerald Villas

Property: Emerald Villas
Address: Jalan Karangsari no 5, Sanur,Bali, Indonesia, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 137 Speciality Lodging in Sanur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Emerald Villas 5*
Number of rooms: 70
Official Description (provided by the hotel):
You are cordially invited to indulge yourself at your own private First Class © Bali Luxury Villa on the “Best Island” in the world LOW COST AIRPORT TRANSPORT: Your luxurious experience begins with an optional ( additional charge) low cost service by our Balinese chauffeur directly to your Villa in a modern air-conditioned vehicle.TROPICAL PARADISE: As you enter the front gates you will realize that the villa complex is first class which is usually only the prerogative of the rich and famous.HUGE VILLA WITH LARGE PRIVATE POOL: Magnificent architecture, spacious grounds and exquisite tropical landscaping. ... more   less 
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Also Known As:
Emerald Villas Hotel Sanur
Emerald Villas Bali/Sanur

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